What is your return policy?

Our return policy at Basegear.com is designed to ensure customer satisfaction. We offer a hassle-free return process within 30 days from the date of purchase. If you are not completely satisfied with your purchase, you may return the item for a refund or exchange. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received. Some exclusions apply, such as personalized items, underwear, and food products. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We strive to process returns quickly, usually within 5-7 business days. Please refer to our detailed return policy on our website for further information.