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Banana Republic Customer FAQ

Top Answers & How-to Guides

What is Banana Republic's Phone Number?

The question we are asked most often is about how to talk to Banana Republic customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is the expiration policy for Banana Republic gift cards?

Banana Republic gift cards do not have an expiration date. They can be used until the full value has been redeemed. Whether received...
Ask any question you have about Banana Republic customer service, get an answer now.

Recent Banana Republic Customer Questions

i put in wrong email with my order

We're sorry to hear you've entered the wrong email address with your order. Unfortunately, once an order is placed we are unable to change the email associated. However, this won't affect your order from being processed. You'll just miss out on the order confirmation email and shipping updates. If you need information about your order, we recommend going to the Banana Republic website, click on "Check Order" at the bottom of the page, and fill in your order information. That should allow you to keep track of your order.
Asked Mar 19, 2024 10:50 PM

Help me with my Banana Republic customer service issue

Gift Cards

How Do I Check the Balance on My Banana Republic Gift Card?

Visit your account to check the balance of a Banana Republic gift card. Sign in if you get a prompt. If you don't have an account,...

How Do I Request a Refund to a Gift Card from Banana Republic?

Go to My Orders section of the website if you want to request a refund to your Banana Republic gift card. Click on Request Refund....

How Do I Buy a Gift Card from Banana Republic?

Customers can buy traditional gift cards and eGift cards from Banana Republic. To purchase a card, go to the gift cards page on the...

How Do I Send Someone a Banana Republic Gift Card?

There are two primary ways to send a gift card from Banana Republic to someone you love. The easiest way is to send an electronic card...

How Do I Use My Banana Republic Gift Card for My Purchase?

Banana Republic gift cards don't expire and you can redeem up to five gift cards per transaction. To redeem the card, type in your...

What Do I Do If My Banana Republic Gift Card Balance Won't Load?

If you're having difficulty getting the Banana Republic gift card balance check tool to display the correct balance, you may be able...

How Do I Check My Banana Republic Gift Card Balance?

Keeping up with your Banana Republic gift card balance is easy. You can check the balance online, through the retailer's mobile app,...

Is there a limit to the number of gift cards I can use for a single purchase?

No, there is no limit to the number of gift cards you can use for a single purchase at Banana Republic. You are free to use multiple...

Can I use my Banana Republic gift card to purchase items online?

Yes, you can use your Banana Republic gift card to make purchases online. Banana Republic gift cards can be used as a form of payment...

How long does it take to receive a refund to a gift card?

The refund to a Banana Republic gift card typically takes around 5 to 7 business days to process. Once your return is received, it...

Can I use my Banana Republic gift card at other affiliated stores?

No, Banana Republic gift cards can only be used at Banana Republic stores, online at bananarepublic.com, or at the Gap, Athleta, or...

Returns

How Do I Return an Item to Banana Republic?

If you need to return something you purchased at Banana Republic for a refund, the process is very easy. You can make the return in...

What is Banana Republic's return policy?

Banana Republic's return policy allows for returns or exchanges within 45 days of the purchase date, either in-store or by mail. Items...

Can I return items purchased online to a Banana Republic store?

Yes, items purchased online can be returned to any Banana Republic store. This convenient return policy allows customers to skip the...

How long do I have to return an item to Banana Republic?

At Banana Republic, we strive to provide excellent customer service and flexibility in our return policy. You have 45 days from the...

Payment Methods

What payment methods does Banana Republic accept?

Banana Republic accepts a variety of payment methods for a seamless shopping experience. Customers can make purchases using major credit...

Shipping

Does Banana Republic offer international shipping?

Yes, Banana Republic offers international shipping to select countries. Customers can explore the availability of shipping to their...
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