What is Balsam Hill's return policy?

Balsam Hill's return policy allows customers to return products within 30 days from the date of purchase. To be eligible for a return, items must be in their original condition and packaging, with all parts and accessories included. Customers need to contact the customer service team to initiate the return process and obtain a Return Authorization Number before sending back the item. Once the return is approved, customers can choose between a refund to the original payment method or store credit. However, personalized or clearance items are non-returnable. Balsam Hill offers free return shipping for items within the continental US, while international customers are responsible for return shipping costs. Overall, Balsam Hill strives to ensure customers are satisfied with their purchases and provides a hassle-free return experience if needed.