What should I do if I receive a damaged item?
Asked a year ago
If you receive a damaged item from Backtobasicstoys.com, please contact our customer service team as soon as possible. Provide details about the damage, including photos if possible, to expedite the resolution process. Our team will work with you to either offer a replacement for the damaged item or provide a refund. Your satisfaction is our top priority, and we will make every effort to rectify the situation promptly. Thank you for your understanding.
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