What if I receive a damaged or defective item?

If you receive a damaged or defective item from BabyWonderland.com, we apologize for any inconvenience caused and will promptly address the issue. We strive to ensure that all products are in perfect condition before shipping, but in the rare event that an item arrives damaged or defective, please notify our customer service team within 48 hours of receiving your order. We may request pictures or additional information to assess the situation accurately. Our dedicated support team will assist you in resolving the issue by offering a replacement or refund, depending on your preference and product availability. Rest assured, your satisfaction is our top priority, and we will make every effort to rectify the situation promptly and smoothly.