BCBG Customer Service

Ways to contact BCBG and solve common issues

Use BCBG's Phone Number

BCBG's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for BCBG

Contacting BCBG customer support

Below you can compare and contrast the 3 ways to contact BCBG by looking at which ones are the fastest and which ones other customers recommend the most for solving BCBG customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact BCBG across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
2 mins9
Website Assistance
2 mins31
Online Help at bcbg.com
Customer Service
< 2 hrs106

BCBG: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for BCBG.
Do you have a loyalty program?
Yes, we have a loyalty program called BCBG Insider. By joining the program, customers can receive exclusive benefits and rewards. As a BCBG Insider, you will have access to special promotions, early access to new collections, and invitations to exclusive events. Earn points for every purchase made and eventually unlock higher tiers, leading to additional perks like free alterations, personalized styling sessions, and priority customer service. Additionally, BCBG Insiders receive a birthday reward and can enjoy hassle-free online returns. Stay updated on the latest trends and receive fashion advice tailored just for you. Don't miss out on the opportunity to enjoy the many benefits of our loyalty program – sign up today!
How long does shipping take?
The shipping time for BCBG varies depending on the shipping method chosen and the destination of the package. Standard ground shipping within the United States typically takes around 5-7 business days. However, expedited shipping options like 2-day or overnight shipping are also available for faster delivery. It is important to note that these delivery estimates exclude the order processing time, which can take up to 2 business days. International shipping may take longer, with delivery times ranging from 7-14 business days. BCBG strives to provide timely delivery, but unforeseen circumstances like weather conditions or customs clearance may cause slight delays. Customers can track their orders using the provided tracking number for real-time updates on the estimated delivery date.
What is BCBG?
BCBG, short for "Bon Chic Bon Genre," is a renowned women's fashion brand known for its sophisticated and contemporary designs. Founded in 1989 by French designer Max Azria, BCBG offers a diverse range of clothing, accessories, and footwear for women. BCBG combines European elegance with American style, creating fashion-forward products that cater to confident and empowered women. With a focus on high-quality materials, attention to detail, and innovative designs, BCBG's collections encompass both casual and formal wear, making it suitable for various occasions. Emphasizing timeless yet modern aesthetics, BCBG seeks to inspire women to express their individuality and inner strength through fashion. With its global presence and commitment to style, BCBG has become a trusted brand for fashion-conscious women worldwide.
What payment methods are accepted?
BCBG accepts various payment methods to offer convenience to our customers. We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we gladly offer the option for customers to pay using PayPal, a secure and widely recognized online payment platform. This allows for a seamless and straightforward checkout process for those who prefer this method. BCBG also accepts payment through gift cards issued by our store. Please note that personal checks or money orders are not accepted. By providing these multiple payment options, we aim to ensure a smooth and hassle-free shopping experience for our valued customers.
Can I track my order?
Yes, you can easily track your order with BCBG. Once your order has been processed and shipped, you will receive a shipping confirmation email. This email will contain a tracking number and a link to the shipping carrier's website. By clicking on the link or entering the tracking number directly on the carrier's website, you can track the progress of your order in real time. This allows you to see the exact location of your package, estimated delivery date, and any updates during transit. Please note that it may take up to 24 hours for the tracking information to be updated on the carrier's website after you receive the shipping confirmation email.
Can I cancel or change my order?
Yes, you can cancel or change your order, but only if it has not already been shipped. To cancel or make changes, please contact our customer service team as soon as possible. They will assist you in updating your order or processing your cancellation request. However, if your order has already been shipped, we are unable to make any changes or cancel it. In such cases, you can initiate a return once you receive your order and follow our return policy for a refund or exchange. We strive to provide excellent customer service, so please reach out to us promptly with any cancellation or change requests.
Are gift cards available?
Yes, gift cards are available at BCBG. Our gift cards make the perfect present for any fashion lover. Whether you're looking to surprise someone with a trendy outfit or let them choose their own style, our gift cards offer flexibility and endless options. Available in various denominations, our gift cards can be easily purchased online or at any BCBG store. They are valid on all BCBG merchandise, including clothing, accessories, and footwear, allowing the recipient to indulge in the latest fashion trends. With a BCBG gift card, you can give the gift of style and let your loved ones express their unique fashion sense.
There's more!
Click below to show 5 more questions, answers, and complete guides to common BCBG customer support problem.

Does GetHuman work with BCBG?

GetHuman does not work with BCBG's customer support operations, directly or in any other way. GetHuman has no partnership or relation to BCBG at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check BCBG's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting BCBG at a Glance

BCBG has no chat option
BCBG has no customer email
BCBG has 1 help forum
BCBG has no twitter handle
BCBG has no facebook page
Contact information overview

Answered on this page:

What is the return policy?
Do you offer international shipping?
Where can I find BCBG stores?
What are the care instructions for BCBG products?
Solutions to common issues

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