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What should I do if the product I received is not what I ordered?

Asked 3 months ago
If a customer receives a product from Azperfume.com that is not what they ordered, the recommended course of action is to carefully review the order confirmation and the product received to ensure that there has not been a misunderstanding regarding the order. After verifying this information, customers should look for guidance on the current web page regarding returns or exchange policies. Azperfume.com typically has a customer service section that outlines the procedures for such situations. It is generally advisable to contact customer service through the channels provided on the website, as they can offer specific instructions tailored to the situation. Customers should prepare any relevant information, such as order numbers, product details, and photos if applicable, to expedite the process. If the wrong item was sent due to an error on the part of the retailer, they may provide return instructions and assist with getting the correct item sent out. Checking the website for additional details can be very helpful in navigating the return or exchange procedure efficiently.
Answered Sep 6th 2025

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