What should I do if I receive a defective product?

If a customer receives a defective product from Austads.com, it is important to follow a few steps to address the issue effectively. First, the customer should carefully review the product to identify the nature of the defect. It is helpful to take clear photographs of the defect, as this may assist in the return or exchange process. Next, the customer should consult the return policy outlined on the Austads.com website. This section typically provides essential information regarding the steps to take for returning defective items. The customer will likely need to gather the original packaging, receipt, and any other relevant documentation to facilitate the return. Once the necessary information is collected, the customer can initiate the return process, following the guidelines provided on the website. It might involve submitting a return request through their online portal or following specific instructions for shipping the product back. Keeping the shipping receipt and any tracking information can also be beneficial. If further assistance is needed, the customer may want to refer to the contact details available on the current web page to inquire more about the return process.