Customer Service

Ways to contact and solve common issues

Use's Phone Number's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for
As far as we know, there is only one way to contact, shown above. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to, sourced from millions of other customers that come here to GetHuman each month. If you know of another way to reach them that we don't show here, let us know by tapping No below where it asks if this page is helpful and giving us your feedback. top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I track my order?
Yes, you can easily track your order on Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. By clicking on the tracking number link provided, you will be redirected to the shipping carrier's website where you can monitor the progress of your package. This allows you to see the current status of your order, estimated delivery date, and any updates during transit. Please note that it may take a few hours for the tracking information to be updated after you receive the confirmation email. Rest assured, understands the importance of keeping you informed about your order's whereabouts and strives to provide a seamless tracking experience for all customers.
Can I cancel or modify my order after it has been placed?
Unfortunately, we cannot cancel or modify an order once it has been placed on This is because we strive to provide our customers with the most efficient and prompt service possible. Once an order is submitted, it immediately enters our automated processing system to ensure its swift delivery. Therefore, we recommend reviewing your order carefully before completing the purchase process to ensure all details are accurate and meet your needs. In case you have any concerns or need assistance, please contact our customer support team, and they will be more than happy to assist you. We appreciate your understanding and cooperation in this matter.
Do you offer any discounts or promotions?
Yes, at, we do offer various discounts and promotions for our valued customers. We understand the importance of providing our customers with the best deals and added value. We frequently run special promotions and limited-time offers to ensure that you can enjoy high-quality audio products at even more affordable prices. These discounts may include seasonal sales, clearance items, bundle deals, or exclusive discounts for our newsletter subscribers or social media followers. We also offer discounts for bulk purchases or loyal customers. To stay updated and not miss out on any discounts or promotions, be sure to sign up for our newsletter and follow us on our social media platforms. We are dedicated to providing you with the best shopping experience and value for your money.
Are there any warranties on the products?
Yes, all products purchased from are backed by a warranty. We understand the importance of providing a reliable and satisfactory experience to our customers. Each product is covered by a manufacturer's warranty, ensuring that any defects or malfunctions that may arise in normal use will be addressed. The specific duration and coverage of the warranty vary depending on the product and the manufacturer. We encourage our customers to refer to the individual product pages for more information on the warranty terms and conditions. In the event of any warranty claim, please contact our customer support team, and we will assist you in resolving the issue promptly and efficiently. Your satisfaction is our priority, and we strive to make your shopping experience with us as worry-free as possible.
What is your return policy?
Our return policy at is designed to ensure customer satisfaction. We offer a 30-day return period for all products purchased from our website. If you are not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund. The product must be unused, undamaged, and in its original packaging with all accessories included. However, there are certain exceptions to our return policy, including software, digital downloads, and custom-made items. Return shipping costs are the responsibility of the customer unless the return is due to our error. At, we strive to provide a hassle-free shopping experience, and our return policy reflects our commitment to customer service and quality.
What payment methods are accepted?
We accept various payment methods to ensure a convenient shopping experience. At, we offer secure transactions through credit and debit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we support payments made through PayPal, a trusted and widely used online payment platform. With PayPal, customers can use their PayPal balance, bank accounts, or credit cards linked to their PayPal account. We also accommodate offline payments via bank transfers or money orders. Please note that the availability of payment methods may vary depending on your location, and additional fees may apply for certain payment options. Rest assured, we strive to provide diverse payment solutions to cater to our customers' preferences while maintaining a secure and reliable transaction process.
Are the products on genuine/authentic?
Yes, all products available on are guaranteed to be genuine and authentic. We take great pride in offering only legitimate and authorized products to our customers. We source directly from authorized distributors and manufacturers to ensure the authenticity of every item in our inventory. The high reputation and trust we have built over the years are a testament to our commitment to delivering genuine products. We understand the importance of authenticity to our customers, and we strive to maintain the highest level of quality and integrity in all our dealings. When shopping at, you can be confident that you are purchasing only genuine and authentic products.
There's more!
Click below to show 3 more questions, answers, and complete guides to common customer support problem.

Comparing Contact Information

GetHuman provides free contact information and other useful tools for millions of customer per month to make customer service a bit easier and faster. Larger companies will sometimes have dozens of phone numbers and other means to contact their customer service teams- though chat, email, Twitter™ and a variety of media. In those cases, we can tell you which ones are the best and compare the options side by side for wait time, reply time, quality of communication, quality of customer care, customer votes and more. For example, look at our Contact Citibank page. Or look at our Contact Straight Talk page. We can't really provide this kind of help if you're looking to contact because they don't have multiple lines or means of contact. But we hope GetHuman can help you again in the future if you need contact information for another company.

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has no customer email has no help forum has no twitter handle has no facebook page
Contact information overview

Answered on this page:

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Do you offer international shipping?
Solutions to common issues

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