What is Arvest's process for resolving disputes regarding loans?

Arvest Central Mortgage Company has established a process for resolving disputes related to loans, which typically prioritizes clear communication and customer satisfaction. When a borrower has a concern or dispute regarding their loan, they are encouraged to first contact the customer service team to discuss the issue. This initial conversation allows for the opportunity to clarify any misunderstandings and seek an amicable resolution. If the issue remains unresolved after this first discussion, Arvest has a more formal dispute resolution process in place. Borrowers can escalate their concerns by submitting a written explanation of the dispute, which helps provide a thorough overview of the situation. This documentation allows the staff at Arvest to thoroughly investigate the matter and respond appropriately. Additionally, Arvest aims to ensure that all disputes are reviewed promptly and fairly. The review typically includes the assessment of relevant documentation, loan agreements, and communication records. If necessary, a representative from the company may reach out to the borrower for additional information. While this internal process is designed to resolve disputes as efficiently as possible, it is important for borrowers to consult the current web page for further details on their rights and specific steps in the dispute resolution process.