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Can I return or exchange a purchased artwork?

Asked 2 years ago
Art.com has a clear return and exchange policy for purchased artwork. Generally speaking, if customers are not completely satisfied with their purchase, they may be able to return or exchange the item. It is typically required for customers to initiate the return process within a specified time frame from the date of delivery. Additionally, the artwork should be in its original condition and packaging when returned. There may also be specific guidelines regarding custom or personalized orders, which might differ from standard purchases. It is recommended for customers to familiarize themselves with the details of the return and exchange policy by reviewing the information available on the current web page. This can provide guidance on the necessary steps to take, any potential fees that may apply, and the time it may take for returns or exchanges to be processed. Being aware of these details can ensure a smoother return or exchange experience.
Answered Aug 1st 2025

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