Customer Service

Ways to contact and solve common issues

Since you cannot have a live conversation with a human at, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with Read on. top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
What products does sell? offers a wide range of aquatic products for both freshwater and saltwater aquariums. Our comprehensive collection includes aquarium filters, air pumps, water conditioners, lighting solutions, fish food, and a variety of aquarium accessories. We also provide a selection of fish tanks and aquarium stands to suit different sizes and styles. Whether you are a beginner or an experienced aquarist, has everything you need to create a healthy and thriving aquatic environment for your underwater pets. Our products are carefully sourced from reputable manufacturers to ensure quality and reliability. With, you can confidently purchase all your aquarium essentials conveniently from one place, knowing that you will receive exceptional products and customer service.
What payment methods are accepted on accepts various payment methods for a convenient and secure shopping experience. Customers can choose from major credit cards such as Visa, Mastercard, and American Express. Additionally, we accept payments made through PayPal, a trusted and widely used online payment platform. This allows customers the flexibility to use their preferred payment option. At, we prioritize the security of our customers' financial information. Therefore, all online transactions are securely encrypted to safeguard personal details and prevent unauthorized access. By offering a variety of payment methods, we aim to ensure a seamless checkout process for our valued customers, allowing them to shop with ease and confidence.
What is is a leading online retailer specializing in providing a wide range of aquatic products and supplies. We offer a diverse selection of high-quality aquarium equipment, fish tanks, filters, lighting solutions, decorations, and essential accessories for both freshwater and saltwater enthusiasts. Our website serves as a one-stop-shop for all your aquarist needs, catering to hobbyists of all experience levels, from beginners to seasoned experts. With a strong commitment to customer satisfaction, ensures the utmost quality and reliability of our products, sourced from trusted manufacturers. We strive to provide a seamless user experience with easy navigation, secure transactions, and efficient customer support. Whether you are setting up a new aquarium or enhancing an existing one, is your go-to destination for everything aquatic.
Can I track my order on
Yes, you can track your order on Once your order has been shipped, you will receive a confirmation email containing a tracking number. To track your package, simply click on the tracking number provided in the email, and it will redirect you to the carrier's website where you can see the real-time status of your delivery. Alternatively, you can also sign in to your Aquacrown account and go to the "Order History" section, where you will find the tracking information for all your current and past orders. Tracking your order enables you to stay informed about the progress of your shipment and estimated delivery date, ensuring a smooth and hassle-free shopping experience with
Is there a loyalty program on
Yes, offers a loyalty program to its customers. Our loyalty program is designed to reward our valued customers for their continued support and loyalty. As a member of our loyalty program, you can earn points for every purchase you make on our website. These points can be redeemed for various benefits such as discounts on future purchases, exclusive promotions, and early access to new product releases. The more you shop with us, the more points you will earn, allowing you to enjoy even greater savings and advantages. Join's loyalty program today and start enjoying the perks of being a loyal customer.
What is the shipping policy of
At, we strive to provide a seamless and efficient shipping experience for our customers. We offer free shipping on all orders within the United States, ensuring affordability and convenience. Once an order is placed, it is processed within 1-2 business days before being shipped. Delivery time may vary depending on the destination, typically ranging from 3-7 business days. We also offer expedited shipping options for those who require faster delivery. International shipping is available for an additional fee, with delivery times varying based on the destination. To track your order, you will receive a confirmation email with a tracking number. We take utmost care in packaging our products to ensure they arrive safely and in perfect condition. If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team.
Are there any discounts or promotions available on
Yes, offers various discounts and promotions to make your shopping experience even more exciting. We strive to provide our customers with the best deals and save them money on their purchases. You can keep an eye on our website's dedicated "Promotions" section for the latest ongoing discounts, seasonal sales, and limited-time offers. Additionally, we encourage you to sign up for our newsletter to receive exclusive discounts and notifications about upcoming promotions directly in your inbox. We also occasionally run special promotions on our social media platforms, so be sure to follow us for additional savings. At, we value our customers and are committed to offering affordable prices without compromising on quality.
What is the return policy of
Our return policy at is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery. The item must be in its original condition, unused, and in its original packaging to be eligible for a refund. To initiate a return, simply contact our customer support team and provide your order details. They will guide you through the return process and provide you with a return authorization number. Please note that shipping costs for returns are the responsibility of the customer, unless the item received was damaged or incorrect. Once the returned item is received and inspected, we will process your refund promptly. For further details, please refer to our detailed return policy on our website.
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Contacting customer support

Below you can compare and contrast the 2 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Web, Chat.

Phone number / contactWaitVotes
Online Help at
Customer Service
< 2 hrs70
Live Chat at
Customer Service
2 mins11

Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no phone number has 1 chat option has no customer email has 1 help forumBEST has no twitter handle has no facebook page
Contact information overview

Contacting Other Companies

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