What is the average response time for customer service inquiries?
Asked a year ago
The average response time for customer service inquiries at Aqua Utilities Florida, Inc. is typically within 24 hours. Our dedicated customer service team strives to provide prompt and efficient assistance to all our customers. However, please note that high call volumes or complex issues may occasionally result in longer response times. We prioritize addressing urgent matters such as service interruptions or safety concerns to ensure the immediate well-being of our customers. To expedite the resolution process, we recommend utilizing our online customer portal, where you can access account information, make payments, and submit inquiries. We value your feedback and continuously strive to improve our response time, aiming to deliver the highest level of customer satisfaction.
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