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Anthem Blue Cross & Blue Shield (VA) Customer FAQ

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What is Anthem Blue Cross & Blue Shield (VA)'s Phone Number?

The question we are asked most often is about how to talk to Anthem Blue Cross & Blue Shield (VA) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Anthem Blue Cross & Blue Shield (VA) Customer Questions

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Authorization and Claims

How do I request a prior authorization for a medical procedure?

To obtain a prior authorization for a medical procedure with Anthem Blue Cross & Blue Shield in Virginia, patients should work...
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What is the process for appealing a denied claim?

To appeal a denied claim with Anthem Blue Cross & Blue Shield in Virginia, members should review the denial notice, draft a...
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What is the process for filing a grievance with Anthem?

Filing a grievance with Anthem Blue Cross & Blue Shield (VA) allows members to express dissatisfaction regarding healthcare...
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What is the timeframe for receiving prior authorization?

The timeframe for receiving prior authorization from Anthem Blue Cross & Blue Shield (VA) varies by service type and urgency....
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Health Insurance Plans

What is Anthem Blue Cross & Blue Shield (VA)?

Anthem Blue Cross & Blue Shield (VA) is a health insurance company offering various healthcare plans and services to residents...
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What types of health insurance plans does Anthem offer in Virginia?

Anthem Blue Cross & Blue Shield in Virginia provides a range of health insurance plans, including individual and family plans,...
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What is the cost of health insurance plans offered by Anthem?

Health insurance costs through Anthem Blue Cross & Blue Shield in Virginia vary based on numerous factors such as plan type,...
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Prescriptions and Coverage

What are the coverage options for prescription drugs?

Anthem Blue Cross & Blue Shield (VA) offers various prescription drug coverage options, including a formulary that categorizes...
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What is the coverage for emergency services with Anthem?

Anthem Blue Cross & Blue Shield (VA) covers emergency services in hospitals, emergency rooms, or urgent care centers, even if...
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Are there any limitations on coverage for mental health services?

Anthem Blue Cross & Blue Shield (VA) generally covers mental health services but includes limitations such as the number of...
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Member Services

Can I add or remove dependents from my Anthem plan?

Anthem Blue Cross & Blue Shield (VA) allows changes to dependents in your plan, usually during open enrollment or after major...
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Are there any discounts or wellness programs available to Anthem members?

Anthem Blue Cross & Blue Shield (VA) provides various discounts and wellness initiatives, including the Wellness Discount...
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How can I find a network provider?

Locating a network provider with Anthem Blue Cross & Blue Shield (VA) is easy through their website's provider search tool....
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How can I access my Anthem Blue Cross & Blue Shield (VA) benefits statements?

To view benefits statements from Anthem Blue Cross & Blue Shield (VA), members should log in to the member portal on the...
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What do I do if I lose my Anthem insurance card?

If an individual loses their Anthem Blue Cross & Blue Shield insurance card, they should visit the Anthem website for...
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