What should I do if my furniture is damaged upon delivery?

If your furniture from American Leather arrives damaged, there are some steps you can take to address the situation effectively. First, it is advisable to inspect the furniture immediately upon delivery. Check for any visible signs of damage, such as scratches, dents, or issues with functionality. It is helpful to take photographs of the damage for your records, as they can serve as evidence if needed later on. Next, it is important to refer to the delivery instructions or documentation provided at the time of shipment. Many companies, including American Leather, have specific protocols for handling damaged items. You may need to document the damage and report it to the delivery service or directly to the retailer. Additionally, ensure that you retain any packaging materials, as they may be required for returns or exchanges. If you need further information, current procedures, or policies regarding damaged deliveries may be available on the American Leather website. This can help you understand the next steps and ensure your issue is resolved promptly.