How do you handle faulty or incorrect door deliveries?

When dealing with faulty or incorrect door deliveries, the process typically involves a few key steps to ensure a satisfactory resolution. First, when a customer receives a door that is damaged or not as ordered, it is advisable for them to check the company’s return and exchange policy, which can often be found on the current web page of Allaboutdoors.com. This information usually outlines the steps for initiating a return or exchange. Customers should document the issue by taking clear photographs of the door and packaging. It is also important to gather any relevant order details, such as the order number and date of purchase. This documentation can be crucial when addressing the issue. Next, customers should reach out to the company to report the issue. While the company's specific contact process may vary, it is generally suggested to provide them with the photographs and details gathered. Most reputable companies, including those like All About Doors, are usually keen to resolve such issues quickly and efficiently to maintain customer satisfaction. Finally, customers should closely follow any instructions provided for returning the faulty or incorrect item. It can also be helpful to keep all correspondence related to the issue for future reference.