What is your return policy?

Our return policy at Air-N-Water.com aims to ensure customer satisfaction while maintaining the integrity of our products. We accept returns within 30 days of the purchase date, provided the item is in new and unused condition, with all original packaging and accessories intact. However, certain items, such as heaters, air conditioners, and customized orders, are subject to specific return restrictions, which can be found in our detailed return policy on our website. To initiate a return, customers need to obtain a Return Merchandise Authorization (RMA) number from our customer service team and ship the item back to us at their expense. Once the returned product is received and inspected, we either issue a refund or a store credit, depending on the customer's preference. At Air-N-Water.com, we strive to make the return process as simple and hassle-free as possible.