What should I do if I receive the wrong item?

If a customer receives the wrong item from Afloral.com, the best course of action is to first review the order confirmation and packaging to ensure that the mix-up did not occur during the unpacking process. It is important for customers to check the original invoice or packing slip to confirm the item ordered versus what was received. After verifying the discrepancy, customers can typically refer to the return policy outlined on the Afloral.com website. This policy provides detailed steps regarding returns, exchanges, or refunds. Customers may need to provide order details as well as photographic evidence of the incorrect item for processing purposes. It is advisable to handle this situation promptly to ensure a smooth resolution. The website generally includes information regarding the timeframe for reporting issues and any specific instructions for returning the incorrect item. For any additional questions or support, customers can find pertinent contact information on the Afloral.com site.