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Acuity Customer FAQ

Top Answers & How-to Guides

What is Acuity's Phone Number?

The question we are asked most often is about how to talk to Acuity customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I update my policy information with Acuity?

To update policy information with Acuity, customers can log into their online account to manage details or contact customer...

What should I do if I forget my Acuity account password?

If someone forgets their Acuity account password, they should visit the login page on the Acuity Insurance website and find the...
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Insurance Products

What types of insurance does Acuity offer?

Acuity offers a wide variety of insurance options for both individuals and businesses, including personal policies like...
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What discounts are available for Acuity policies?

Acuity provides various discounts to policyholders that can lower insurance costs, depending on specific eligibility criteria....
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What is the process for underwriting with Acuity?

The underwriting process at Acuity involves a thorough assessment of risk after receiving an insurance application....
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What is the process for renewing my Acuity policy?

The renewal of an Acuity policy generally begins with a renewal notice detailing your current coverage and premium changes....
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Claims and Payments

How do I file a claim with Acuity?

To file a claim with Acuity, gather all relevant details and documents regarding the incident. Then, visit Acuity's website to...
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What is Acuity's cancellation policy?

Acuity's cancellation policy allows customers to cancel at any time, though specifics can vary by policy type. Generally, a...
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How do I make a payment on my Acuity policy?

To make a payment on an Acuity policy, customers can usually log in to the Acuity website to find payment options. They can...
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What steps should I take if my policy has lapsed?

When a policy with Acuity lapses, it is crucial to review the policy terms for any grace periods and gather all related...
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Account Management

How can I update my policy information with Acuity?

To update policy information with Acuity, customers can log into their online account to manage details or contact customer...
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What should I do if I forget my Acuity account password?

If someone forgets their Acuity account password, they should visit the login page on the Acuity Insurance website and find the...
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How can I obtain a copy of my insurance policy?

To obtain a copy of an Acuity insurance policy, policyholders can log into the online portal to access and possibly print their...
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Does Acuity offer online account management?

Acuity offers a convenient online account management platform allowing customers to easily access and manage their policies,...
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Agent and Support

Where can I find an Acuity agent?

To locate an Acuity agent, visit their official website and use the "Find an Agent" feature. This tool allows users to search...
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What safety tips does Acuity provide for policyholders?

Acuity Insurance Company stresses the importance of safety and offers various tips for home, auto, and workplace situations....
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How can I find out about Acuity's community initiatives?

To learn about Acuity's community initiatives, visit their official website, where they typically provide details on charitable...
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