What should I do if I purchased a ticket but can't attend a movie?

If a customer has purchased a ticket to an AMC film but cannot attend, there are a few options available. AMC typically offers a refund or exchange policy, depending on the circumstances of the ticket purchase. If the ticket was purchased through the AMC website or mobile app, the customer can usually initiate a refund or exchange directly through their account. For tickets bought from a third party or during a promotional event, the process may differ. It is important to check the specific terms and conditions related to the ticket type and the date of the showtime. Customers should also consider visiting the section of the official AMC website that addresses refund and exchange policies for the most accurate and current information. This will provide guidance on how to proceed with refund requests or exchanges.