AEP (OH) Customer Service

Ways to contact AEP (OH) and solve common issues

Use AEP (OH)'s Phone Number

AEP (OH)'s customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for AEP (OH)

Contacting AEP (OH) customer support

Below you can compare and contrast the 4 ways to contact AEP (OH) by looking at which ones are the fastest and which ones other customers recommend the most for solving AEP (OH) customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact AEP (OH) across the following channels: Phone, Web.

Phone number / contactWaitVotes
Customer Service
7 mins167
Outage Reporting Center
10 mins100
Corporate Offices
2 mins190
Online Help at
Customer Service
< 2 hrs283

AEP (OH): top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for AEP (OH).
What is AEP (OH)?
AEP (OH) refers to American Electric Power, Ohio, a leading electric utility company serving customers in Ohio. AEP (OH) operates as a subsidiary of American Electric Power, one of the largest electric utility companies in the United States. AEP (OH) is responsible for generating, transmitting, and distributing reliable and affordable electricity to millions of residential, commercial, and industrial customers in Ohio. The company owns and operates a vast network of power plants, transmission lines, and distribution systems to ensure a consistent supply of electricity across its service territory. AEP (OH) is committed to providing excellent customer service, promoting energy efficiency, and embracing clean energy initiatives to meet the evolving needs of its consumers while contributing to a sustainable energy future.
Are there any current power outages in my area?
Yes, for information on current power outages in your area, you can easily check our website or contact our customer service helpline. Our website provides a real-time outage map where you can enter your address or ZIP code to see if there are any ongoing outages near you. The map also shows estimated restoration times and the number of customers affected. Additionally, you can call our customer service helpline and speak with a representative who can provide you with the most up-to-date information regarding power outages in your specific area. We understand the inconvenience caused by power disruptions and strive to keep our customers informed and restore power as quickly as possible.
Can I schedule a meter reading online?
Yes, customers of AEP in Ohio can conveniently schedule a meter reading online. AEP offers a user-friendly online platform that allows customers to easily request a meter reading at their convenience. By logging into their online account, customers can access the meter reading scheduling feature and input the desired date and time for the reading. This online process eliminates the need to contact customer service representatives or visit an AEP office in person. It provides a convenient solution for customers who want to ensure accurate meter readings for billing purposes or any other specific requirements. With AEP's online meter reading scheduling, customers can efficiently manage their energy usage and ensure smooth communication with the company.
What payment options are available?
AEP Ohio provides customers with convenient payment options to suit their preferences. We offer several payment methods to ensure quick and hassle-free transactions. You can make payments online through our secure website, where you can set up one-time or automatic payments, or via our mobile app. Alternatively, customers can make payments by phone, mail, or through authorized payment locations in your area. For budget-conscious individuals, we also offer budget billing, which allows you to have a predictable monthly payment amount. Additionally, we have partnered with external vendors to offer various payment solutions, including credit and debit cards, electronic checks, and more. AEP Ohio strives to provide flexible and accessible payment options to make managing your energy bills easier.
Can I transfer my existing account to AEP (OH)?
Yes, you can transfer your existing account to AEP (OH). AEP (American Electric Power) allows customers to switch their electric service to their company. The transfer process is relatively straightforward. You will need to contact AEP (OH) and provide them with your account information and details. They will guide you through the required steps to transfer your account. AEP (OH) will handle the transition, ensuring a seamless switch without any disruption in your electric service. By transferring your existing account to AEP (OH), you can benefit from their reliable electric service and customer support. Feel free to reach out to AEP (OH) for further assistance and information on the account transfer process.
What services does AEP (OH) provide?
AEP (OH) offers a range of essential services to its customers. As a leading electric utility, our primary service is reliable and affordable electricity supply to residential, commercial, and industrial consumers throughout Ohio. We own, operate, and maintain a vast transmission and distribution network to ensure the seamless flow of electricity to meet the needs of our customers. In addition to power delivery, we also offer a variety of customer assistance programs, such as energy efficiency programs, energy audits, and bill payment assistance. AEP (OH) is committed to providing excellent customer service and promoting sustainable practices. Whether it's powering homes, businesses, or powering the future, AEP (OH) strives to meet and exceed the energy needs of the communities we serve.
There's more!
Click below to show 1 more questions, answers, and complete guides to common AEP (OH) customer support problem.

Recent reasons customers contacted AEP (OH):

I paid my overdue bill today I’m just curious when that will go into effect and my powe...
Trying to pay my bill or can I have an extension to the *rd of February
I received a disconnect notice forDec **,**** for the amount of $***.**....but I am enr...
I cannot find my account number to pay my bill can you give me my account number
I need to contact about a payment plan but no one will answer
Every couple of months my Bill goes up almost $***. I would like someone to explain why...
Need to establish service in my name
My name is Taryn harding. Address is *** Elm Street NE. Sugarcreek oh. I need money tha...
I recently came back to my residence after being gone for over a year I let a so called...
I am currently scheduled for this disconnection on my service today. However I have a c...
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Does GetHuman work with AEP (OH)?

GetHuman does not work with AEP (OH)'s customer support operations, directly or in any other way. GetHuman has no partnership or relation to AEP (OH) at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check AEP (OH)'s own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting AEP (OH) at a Glance

AEP (OH) has no chat option
AEP (OH) has no customer email
AEP (OH) has 1 help forum
AEP (OH) has no twitter handle
AEP (OH) has no facebook page
Contact information overview

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