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What is the return policy for 3balls.com?
At 3balls.com, we strive to ensure your complete satisfaction with your purchase. Our return policy allows you to return any unused product within 30 days of the purchase date for a full refund or exchange. Simply contact our customer service team to initiate the return process, and they will provide you with a prepaid shipping label. Please note that all returned items must be in their original condition and packaging. We cannot accept returns for used or custom products, as well as items marked as final sale or clearance. Once we receive the returned item, we will promptly process your refund or exchange. We are committed to making your shopping experience hassle-free and guaranteeing your satisfaction with our products.
What if my returned item is damaged during shipping?
If your returned item is damaged during shipping, we have a comprehensive solution in place. At 3balls.com, we understand accidents happen, and we prioritize customer satisfaction. Firstly, we recommend inspecting the package upon delivery and reporting any visible damage to the carrier immediately. Subsequently, reach out to our dedicated customer support team to inform them about the situation. They will guide you through the return process and help resolve the issue promptly. In such cases, we may request photos or additional information to initiate a claim with the shipping carrier. Rest assured, we will work closely with you to rectify any damage caused during shipping, ensuring a fair and satisfactory resolution. Your satisfaction is our priority, and we strive to make your shopping experience with 3balls.com as smooth and enjoyable as possible.
Can I return a gift that was purchased from 3balls.com?
Yes, you can return a gift purchased from 3balls.com. We understand that sometimes gifts may not be exactly what you were looking for. To facilitate a smooth return process, we offer hassle-free returns for gifts within 30 days of purchase. The item must be in new and unused condition with all original packaging and tags intact. Simply contact our customer service team, and they will guide you through the return process. Please note that refunds will be issued to the original form of payment used for the purchase. If you received the gift as a 3balls.com store credit, the amount will be credited back to your account for future use. We strive to ensure customer satisfaction, even when it comes to gift returns.
How long does it take to process a return?
At 3balls.com, we strive to make the return process as quick and efficient as possible. Once we receive your returned item, it typically takes us 1-2 business days to process your return and issue a refund. However, please note that the actual time it takes for your refund to appear in your account may vary depending on your financial institution's processing time. We recommend allowing an additional 3-5 business days for the refund to be reflected in your statement. Additionally, if you are returning an item for exchange, the processing time may be slightly longer as we need to verify the availability of the requested exchange item. Rest assured, we will do our best to complete the return process promptly and ensure a seamless experience for our valued customers.
Is there a restocking fee for returned items?
No, there is no restocking fee for returned items at 3balls.com. We understand that sometimes purchases don't work out as expected, and our priority is to ensure customer satisfaction. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, excluding any shipping costs. Our hassle-free return policy allows you to shop with confidence, knowing that you won't incur any extra charges when returning items. Simply follow our easy return process, including obtaining a Return Authorization Number, and ship the items back to us securely. Once we receive the returned items, we will issue a refund promptly. At 3balls.com, we strive to make your shopping experience enjoyable, convenient, and risk-free.
What do I need to include in my return package?
When returning an item to 3balls.com, it is essential to include certain items in your return package for a smooth process. Firstly, ensure that the product is in its original condition, unused, and includes all its tags and packaging as received. Additionally, include the original invoice or a copy of it, clearly stating the reason for the return. This will help expedite the refund or exchange process. If possible, using the original packaging to ship the item is recommended, as it ensures secure transit. Finally, attach any return labels provided by 3balls.com to the package. Following these guidelines will help ensure a hassle-free return experience and quicker resolution to any issues.
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