The question we are asked most often is about how to talk to TomTom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
My order for a sat nav has not been fulfilled and I want to contact someone to resolve it
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 11, 2024 9:40 AM
Go Exclusive pairing with iPhone.
To pair your TomTom Go Exclusive with an iPhone, enable Bluetooth on your iPhone and your TomTom device. On the TomTom device, navigate to the Bluetooth settings and select 'Add Device'. Find your iPhone on the list of available devices and select it. Follow the on-screen instructions to complete the pairing process. Ensure both devices remain close during the pairing.
Asked Jul 2, 2024 9:45 AM
no bluetooth icon on nav screen
If the Bluetooth icon is not visible on your TomTom navigation screen, it might be because the Bluetooth feature is turned off. You can turn it on by accessing the menu of your device. From there, select "Settings," then "Bluetooth," and finally, toggle the switch to "On." If your device model doesn't support Bluetooth functionality, you won't see the icon. If you're sure your device does support Bluetooth and you're still having trouble, there could be technical issues with your device that need to be addressed.
Asked May 24, 2024 9:20 AM
Update sent to an old email address, that I no longer have access to
To have your TomTom updates sent to a new email address, you first need to update the email address linked to your TomTom account. You can do this by logging into your account on the TomTom website or app, going into the 'Account' or 'Settings' section, and then changing your email address. After you've done this, all future updates and notifications will be sent to the new email address. However, if the update has already been sent to the old email, then you may need to request that it's sent again, after you've updated your email details.
Asked May 11, 2024 8:13 AM
I need help with an address tom tom phone app is not finding
It's possible this issue could be due to a few different factors. Make sure you've updated your TomTom app to the latest version as outdated software often encounters such problems. The address you're trying to find should be entered accurately too. Sometimes the location might not be in the map's database yet, especially if it's a new development. Also, you need to ensure you have a stable internet connection for the app to function correctly. If these suggestions don't help, it may be worth using the location coordinates (longitude/latitude) to pinpoint the exact location.