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TomTom Customer FAQ

Top Answers & How-to Guides

How do I Contact TomTom Customer Service?

The question we are asked most often is about how to talk to TomTom customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How often should I update my TomTom maps?

It is recommended to update your TomTom maps at least once every year to ensure accurate and reliable navigation. Roads, addresses,...
Ask any question you have about TomTom customer service, get an answer now.

Recent TomTom Customer Questions

My order for a sat nav has not been fulfilled and I want to contact someone to resolve it

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Aug 11, 2024 9:40 AM

Go Exclusive pairing with iPhone.

To pair your TomTom Go Exclusive with an iPhone, enable Bluetooth on your iPhone and your TomTom device. On the TomTom device, navigate to the Bluetooth settings and select 'Add Device'. Find your iPhone on the list of available devices and select it. Follow the on-screen instructions to complete the pairing process. Ensure both devices remain close during the pairing.
Asked Jul 2, 2024 9:45 AM

no bluetooth icon on nav screen

If the Bluetooth icon is not visible on your TomTom navigation screen, it might be because the Bluetooth feature is turned off. You can turn it on by accessing the menu of your device. From there, select "Settings," then "Bluetooth," and finally, toggle the switch to "On." If your device model doesn't support Bluetooth functionality, you won't see the icon. If you're sure your device does support Bluetooth and you're still having trouble, there could be technical issues with your device that need to be addressed.
Asked May 24, 2024 9:20 AM

Update sent to an old email address, that I no longer have access to

To have your TomTom updates sent to a new email address, you first need to update the email address linked to your TomTom account. You can do this by logging into your account on the TomTom website or app, going into the 'Account' or 'Settings' section, and then changing your email address. After you've done this, all future updates and notifications will be sent to the new email address. However, if the update has already been sent to the old email, then you may need to request that it's sent again, after you've updated your email details.
Asked May 11, 2024 8:13 AM

I need help with an address tom tom phone app is not finding

It's possible this issue could be due to a few different factors. Make sure you've updated your TomTom app to the latest version as outdated software often encounters such problems. The address you're trying to find should be entered accurately too. Sometimes the location might not be in the map's database yet, especially if it's a new development. Also, you need to ensure you have a stable internet connection for the app to function correctly. If these suggestions don't help, it may be worth using the location coordinates (longitude/latitude) to pinpoint the exact location.
Asked Apr 28, 2024 1:28 PM

Help me with my TomTom customer service issue

Support and Contact

How Do I Contact Customer Support for TomTom.com?

There are several ways to contact TomTom.com customer support. The quickest way is to call them, but this number is for customers located...

Warranty Information

What is the warranty period for TomTom products?

The warranty period for TomTom products varies depending on the specific product. Generally, TomTom offers a one year limited warranty...

International Usage

Can I use my TomTom device in different countries?

Yes, you can use your TomTom device in different countries. TomTom devices are designed to be used globally and support maps for various...

System Requirements

What are the system requirements for TomTom software?

The system requirements for TomTom software vary depending on the specific product you are using. Generally, TomTom software is compatible...

Smartphone Connectivity

Can I connect my smartphone to my TomTom device?

Yes, you can connect your smartphone to your TomTom device. Our TomTom devices are designed to be compatible with smartphones, offering...

Offline Navigation

Can I use TomTom GPS without an internet connection?

Yes, you can use TomTom GPS without an internet connection. TomTom GPS devices use pre-installed maps and satellite navigation technology,...

Map Updates

How often should I update my TomTom maps?

It is recommended to update your TomTom maps at least once every year to ensure accurate and reliable navigation. Roads, addresses,...
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