Princess Cruise Line Customer FAQ

Top Answers & How-to Guides

What is Princess Cruise Line's Phone Number?

The question we are asked most often is about how to talk to Princess Cruise Line customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any age restrictions for passengers on Princess cruises?

Yes, there are age restrictions for passengers on Princess cruises. For most cruises, passengers must be at least 6 months old at the...
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Recent Princess Cruise Line Customer Questions

If we need to change the travel date to later date, is that allowed

Yes, Princess Cruise Line does permit changes to the travel date; however, this is subject to certain conditions. Changes must typically be made before the final payment is due, and other charges like administrative fees or fare differences may apply. If changes are made after the final payment due date, cancellation penalties may also come into effect. We suggest reviewing the terms and conditions of your booking for specifics regarding your cruise fare, as different fare codes may come with different terms.
Asked Apr 14, 2024 11:06 PM

Help me with my Princess Cruise Line customer service issue

Booking Policies

What is the cancellation policy for Princess Cruise Line?

The cancellation policy for Princess Cruise Line is as follows: If you decide to cancel your cruise, you must notify Princess in writing....

Can I make changes to my booking after it has been confirmed?

Yes, you can make changes to your booking after it has been confirmed with Princess Cruise Line. We understand that plans can change,...

Dress Code

What is the dress code on board a Princess cruise ship?

The dress code on board a Princess cruise ship is generally smart casual during the day, where passengers are encouraged to wear resort-style...

Gratuities

Are gratuities included in the cruise fare?

No, gratuities are not included in the cruise fare. Princess Cruise Line offers a flexible option called "Princess Plus" where gratuities...

Dining Options

What types of dining options are available on Princess cruises?

Princess cruises offer a diverse range of dining options to suit all preferences and tastes. With a variety of dining venues, including...

Activities for Children

Are there specific activities and entertainment for children on board?

Yes, Princess Cruise Line offers a wide range of activities and entertainment for children on board. We understand the importance of...

Passport Requirement

Do I need a passport to go on a Princess cruise?

Yes, a passport is required for most Princess cruises. It is mandatory for all international travel to ensure compliance with immigration...

Internet Access

What is the onboard internet and WiFi access like?

Princess Cruise Line offers onboard internet and WiFi access for guests to stay connected while sailing. The internet service is satellite-based,...

Alcohol Policy

Can I bring my own alcohol on board a Princess cruise ship?

No, Princess Cruise Line does not permit passengers to bring their own alcohol on board their ships. However, the cruise line offers...

Medical Facilities

Are there medical facilities available on board the cruise ships?

Yes, Princess Cruise Line provides medical facilities on board all of their cruise ships. Each ship is equipped with a well-appointed...

Embarkation and Disembarkation

What are the embarkation and disembarkation procedures?

Embarkation and disembarkation with Princess Cruise Line are straightforward processes designed to ensure a smooth start and end to...

Age Restrictions

Are there any age restrictions for passengers on Princess cruises?

Yes, there are age restrictions for passengers on Princess cruises. For most cruises, passengers must be at least 6 months old at the...
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