Napster Customer FAQ

This issue may occur if your Napster account is not properly connected to your Sonos system. To resolve this, please follow these steps: open the Sonos app, go to 'Settings', 'Services & Voice', and under 'Music & Content', you'll find 'Napster'. Please click on 'Napster' and select 'Reauthorize Account'. Enter your Napster login details to link your account again. This should solve the reauthorization issue. If the problem still persists after following the procedure, it's possible there might be a temporary issue with Napster or Sonos connectivity. Please try to reauthorize it again in a few hours.

Pour mettre à jour vos coordonnées bancaires sur Napster, accédez d'abord à votre compte. Ensuite, naviguez vers les paramètres de votre compte, puis sélectionnez "Options de paiement" ou quelque chose de similaire. Là, vous pourrez ajouter, supprimer ou modifier vos informations bancaires. Assurez-vous que tous les détails sont corrects avant de sauvegarder tout changement. Une fois que vous avez terminé, vos nouvelles informations bancaires seront utilisées pour les futurs paiements.

We're thrilled to hear you're interested in rejoining Napster! However, we aren't able to resend deleted emails. Our suggestion is to check your email's "Trash" or "Deleted Items" folder for the special offer. If you're unable to find it, we recommend waiting for another promotional email to come through, as we frequently send out special offers to former members. Hopefully, you'll receive a new offer soon!

To update your payment information in Napster, first sign in to your account. Navigate to the "Account settings" or "Billing Information" section. Here, you'll see a way to change or add new details. Provide your new payment information and ensure you save it. Your updates should be effective immediately for your subsequent billing. Remember that changes to your payment information should be made before your billing date to avoid problems with your subscription renewal.