How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Boston Celtics phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Boston Celtics number should go right to a real human being
Below are some clips we've found from Boston Celtics's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling the seventeen time world champion Boston Celtics.
For group sales information, press five.
To purchase single game tickets please visit celtics dot com, download the Celtics app, or visit the TD Garden box office.
For all other inquiries, please press zero.
If you are a season ticket member and have a question regarding your season ticket account or need assistance with mobile ticketing, please press one.
If you are looking for information on becoming a season ticket member, please press two."
Excerpt from a call with Boston Celtics
Tuesday, February 6, 2024 1:39 PM
In fact, much of this information on this page is superfluous because this Boston Celtics phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Boston Celtics operates the call center for this 866-423-5849 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Boston Celtics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Boston Celtics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Boston Celtics is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Boston Celtics is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Boston Celtics staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Conclusion and closing notes
This is Boston Celtics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Boston Celtics agent. This phone number is Boston Celtics's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-423-5849 include and other customer service issues. Rather than trying to call Boston Celtics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Boston Celtics has 2 phone numbers. It's not always clear what is the best way to talk to Boston Celtics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Boston Celtics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Boston Celtics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.