iOffer.com Customer Service Issues

Last Tuesday evening, I placed an order for a black pair of Nike Uptempos for $44.50 through my mom. The website indicated a delivery time of 3 - 5 days, but it has been 7 days since the order. I feel unsure if there was an issue with the order. I'm starting to feel frustrated with this site as I haven't received my order yet. I want to address this promptly to ensure the correct delivery address is used. After completing the order, I was prompted to click an option to continue, but I selected the main menu instead. My mom had already entered her card information, so I'm concerned about the outcome. I'm eagerly waiting for my shoes, which should have arrived by now.

Hello, my name is Penny Stewart, and my username name is pennyanne83. I am experiencing difficulty logging in as I used an old email address, [redacted], that I no longer have the password for. I am unsure if I checked out as a guest during my purchase. I have bought three items which are a pair of Rayban sunglasses, a pair of Fenty Puma Slides in black size 9.5, and a Kylie Jenner Lipstick and liner in the shade Mary Jo K. I have paid in full and am concerned that I may not receive my order. I purchased these items for my daughter who is ill, and I wanted to surprise her to lift her spirits during her hospital stay. Unfortunately, using the old email was a mistake on my part. I want to confirm that my order is on track for delivery within 2-3 weeks. Your prompt assistance would be greatly appreciated. I have updated my email address and eagerly await your response. Thank you for your help. Best regards, Penny Anne Stewart.

I ordered around 15 items back in early February. Most have arrived, but 6 items are still missing. I've contacted the sellers listed below, but they have been unresponsive, only telling me to be patient. It's now May 28, [redacted], 1:28 PM, and I'm left with no choice but to request a refund and consider taking legal action. I just want my products or a refund, but I'm getting nothing in return. These sellers have taken my money and failed to take responsibility for their actions. 1. Shibaojian669 - I paid $17.99 plus shipping for the wrong size Gucci sandal flip flop. 2. XIAOLAN85 - I have not received two Supreme red man wallets. I want a refund of $11.70 plus shipping. 3. Jiankangfugui - I'm still waiting for the rose gold women's Michael Kors watch. I request a refund of $4.99 plus shipping. 4. LAICAI888 - The two pairs of black and white Adidas Yeezy size 12 for kids have not been delivered. I demand a refund of $29.98 plus shipping. All refunds can be processed through PayPal: PayPal.Me/CourtneyK850.

I am missing several items, including a pair of Gucci sunglasses for $[redacted], Gucci sneakers valued at $[redacted], Adidas tennis shoes for $70, a Louis Vuitton handbag priced at $[redacted].98, and a Michael Kors wallet for $27.70. I ordered these items back in March and have not received any of them. I keep getting the runaround from customer service, with them saying they are checking with the Postal Service to locate the packages. Despite receiving messages inquiring about receiving the items, I have not. I am very unsatisfied with the long wait and lack of progress. I hope my products can be located or I receive a refund promptly, as waiting over two months for my order is unreasonable.

I placed an order back in February for several items including tennis shoes, three purses, wireless sunglasses, and a t-shirt. Unfortunately, none of these items have arrived yet, even after waiting for over three months. The customer service keeps giving me excuses, like checking with the post office or asking me to be patient. It's frustrating because I haven't received any of the products and they seem to be avoiding addressing the issue. I have tried contacting the sellers via email, but they are unresponsive. I need guidance on what steps I should take to ensure I receive the products I paid for. Your assistance in resolving this matter promptly would be greatly appreciated.

I'm having trouble tracking the item I purchased from iOffer. I bought two shirts on June 15th or 16th and was informed they would arrive by June 19th. However, I have not received my order yet. I would like to know the status of my purchase as the payment has been debited from my account.

I made a purchase of a purse from a seller on the site on April 27th. Unfortunately, the purse has not been delivered, and the seller's only response was to ask for patience. The tracking number is not functioning, and I have already requested a refund. It appears the seller is no longer active on the site, with no available customer service number and only a P.O. box address listed. Furthermore, I discovered unauthorized charges on my bank account from a suspicious website in São Paulo. I demand a refund for my purchase. Interestingly, after I reported the fraudulent charges and changed my account information, the seller suddenly became unresponsive and inactive. The seller's username was ck122010, and my order number was #[redacted]8. If I do not receive assistance from ioffer.com, I may need to report them as a fraudulent site and pursue legal action.

I made a purchase in March and I am yet to receive my package. The seller, ditto689, has not provided tracking information despite my requests. They only ask for patience, claiming the package is still in transit. I have been waiting for three months with no progress or refund after my attempt to contact them was ignored. I believe this seller should be banned from your platform and all retail. I plan to reach out to the BBB and the fraud department for assistance with this matter. Please, contact me at [redacted] if you need more details.

I have purchased sneakers from IOffer, and I am unsure of their current whereabouts. The seller has not provided a tracking number despite my requests, only responding with a prompt asking for the size I want. While I have received a watch and a basketball jersey I ordered, one pair of sneakers with a tracking number is on its way. However, the other pair of sneakers, which lacks a tracking number and any information, has not arrived by the promised date of July 13th. As a disabled individual who relies on online shopping, it is frustrating to lack crucial information as a paying customer. I appreciate the products I have received but would like assistance in resolving this issue.

I have attempted multiple times to use my credit card for a purchase with a specific merchant, but each time it has been unsuccessful. They are now threatening to give me a negative rating for nonpayment, even though the issue seems to be on their end as my card is working fine on other sites like iOffer. I kindly request that the merchant provides me with an alternative, legitimate payment method for me to complete my purchase. Thank you.

Good morning, I am reaching out to you regarding an order I placed on your website over two months ago. After a month from the date of my request, I went to the post office and was informed that the item had been returned because 15 days had passed and I had not collected it. The issue is that the mail carrier did not leave me the required notification that the item was at the office. I am contacting you for assistance because, two months after the return, the seller is unwilling to provide a resolution. They are only offering a refund or to resend the shoes. Can you help me? I have photos of the seller, the shipping date, and tracking number. SPANISH Buenos días, me comunico con ustedes porque pedí un artículo en su página hace más de dos meses. Después de un mes desde que lo solicitara, fui a la oficina de correos y me informaron de que el artículo fue devuelto porque pasaron 15 días y no lo recogí. El problema es que el cartero no me dejó el aviso correspondiente de que el artículo estaba en la oficina. Por este motivo, les contacto para pedir una solución ya que, dos meses después de la devolución, el vendedor se niega a ofrecerme una solución. Solo me ofrecen un reembolso o reenviar los zapatos. ¿Me pueden ayudar? Tengo fotos del vendedor, la fecha de envío y el número de seguimiento.

I am extremely dissatisfied with the current service. Initially, I ordered a pair of Nike Air Max sneakers in size 10 instead of my actual size 12.5. Despite addressing that issue, I encountered another problem when I ordered a pair of New Balance sneakers on the same day and they did not arrive by the estimated date. The website continuously displayed a past due notification in bold red, but tracking information was not provided by the seller, even after multiple requests. To my surprise, I received an email today stating that my sneakers were delivered to Belgium on the 13th, although just yesterday the site indicated they were past due. This inconsistency is unacceptable. I demand a full refund promptly. It is essential that this issue is resolved immediately as I cannot afford to lose money. The seller must be reported for their misleading actions and poor customer service. Living in Pennsylvania, USA, I find it baffling that my order was shipped to Belgium. This situation must be rectified without further delay.

I am encountering an issue with credit card payments on your platform. Despite trying multiple cards, I keep receiving the same error message: "Your payment was not successful. Please try again later or choose an alternate payment." After contacting my credit card company, I confirmed that my cards are fully functional with adequate funds available, and no payment attempts were registered on their end. This indicates a technical issue with ioffer rather than with the cards themselves. The seller does not accept PayPal, and using Western Union incurs high costs. I would appreciate guidance on how to proceed with the checkout process, especially since there is no customer service phone support available for immediate assistance. Kindly provide instructions on navigating this challenge while using your platform. I eagerly await your response. Thank you.

Hello, I recently made a purchase from seller batman3995 on your platform. The seller has a good track record with 99 percent positive ratings and has been a member for seven years. I reached out to the seller via email as per their instructions to receive a list of their [redacted] items for sale. After confirming the purchase of three rare items, I sent a check for $88 to the provided address. However, upon requesting shipping details, I did not receive a response. This concerns me as I have a policy of always receiving proof of shipment. While the seller has a good reputation based on your site's valuation, I am uncertain how to proceed. I have the emails and canceled check as evidence. Can you advise me on next steps? - Steve B.

I encountered an issue with my husband. He wanted to purchase items from a lady selling things on OfferUp, but she initially agreed to sell and then stopped responding. When my husband expressed his frustration, she did not handle it well. He feels unfairly treated by her lack of response. Please review the situation and unblock my husband as he is a loyal user with a good rating. He has been actively buying and selling for many years. Your prompt attention to this matter would be greatly appreciated.

Hi, my name is Roberto Ferrero Martínez. I have carried out various commercial transactions with you without any issues. However, I have encountered a problem with my latest order: The deadline for my delivery, expected between August 30, [redacted], and September 20, [redacted], has passed today on 20/9/[redacted], and I have not yet received the shipment from supplier ho[redacted]. I am willing to consider different solutions: either a replacement shipment of the product, a refund, or any other alternative you may suggest. Looking forward to hearing from you. Thank you in advance.

Hello, I am a customer who registered on your website, RickyEvent8. I received an email informing me that a delivery attempt was made at my address, but I wasn't home. When I placed the order, I requested to be contacted on my phone number, 0[redacted][redacted], regarding the delivery time and date, but this was not done. Today, I stayed at home to wait for the delivery, but it did not arrive. Could you please contact me to let me know when the package will be delivered? You can reach me by phone or email at [redacted] I have also attached a copy of the order I placed. Thank you. Passeri R. China Post has reported that Delivery Attempt for Order #: [redacted]1 failed on September 28, [redacted], at 10:37.

Hello anon[redacted]3, Thank you for your recent purchase on iOffer. Your feedback is important to us to ensure safe transactions within our community. Please click on the provided link to confirm whether you have received your order. If you have not received the item(s) yet, we recommend reaching out to the seller directly for assistance. Your feedback on the experience is appreciated and helps us maintain a positive environment for all users. Thank you for your cooperation in making iOffer a secure marketplace for buyers and sellers. Sincerely, iOffer

I had a terrible experience with this company. After buying a pair of shoes, the support staff informed me that the seller was no longer allowed to do business, and I should not pay. Despite already paying, I am still waiting for my refund. This place has no phone support or live chat, making it impossible to get help. Stick to websites like eBay where they treat you better. Cancelling a paid order half an hour later is unacceptable. They need to improve their customer service and be more responsive.

Hello, As previously mentioned, I haven't received two orders of "Glossy Rain Boots Waterproof Women Wellies Boots [redacted]%." The sellers not only failed to refund me but also charged me more than the correct amount. The first seller, with the username meihuddrsk889863, charged me €13.15 instead of €11.95, and I have not received the product. On the other hand, the seller xiangfei2389 charged me €18.43 while the item's price was €16.08, which I also have not received. This is the only way to reach out to you and have this matter resolved as there is no customer service email available. If the refund for these items is not issued, I will proceed with filing a complaint.