eToro Customer Service Issues

Hello, I am having trouble logging into my account with the username "rkusa77." The system indicates that my account has been deleted, but I did not request this deletion and I now require access to my funds. The email address linked to the account is [redacted] and the phone number is [redacted]86, both of which I no longer have access to due to losing my phone with the SIM card inside. My new contact details are: phone number +49 [redacted]7 and email [redacted] I kindly ask for prompt assistance in resolving this matter. Thank you and best regards, Raphael Klause

Dear Sir or Madam, I am contacting you regarding the issue of being unreachable to customers while receiving an excessive amount of promotional emails to my email address. It has become necessary for me to initiate a procedure to investigate the violation of all data protection rules. If my account no longer exists, or if it does exist, then there is also a case of fraud which I will report to the banking supervisory authority. I am giving you one last opportunity to remove my email address from your mailing list and delete all data associated with it. The email address [redacted] must be removed from the system. I will only allow confirmation of the deletion to be sent to this email address. Sincerely,

Dear Customer Support, I have been experiencing issues accessing my account recently. Initially, I assumed it was due to a forgotten password. However, I have been unable to reset my password via my account email at [redacted], leading me to suspect that someone may have compromised my email and changed my password. Consequently, I now find myself locked out of both my email and trading account. I can provide evidence such as past passwords and trading activities to verify my ownership of the account. My account was set to private to protect my holdings. It primarily consists of a cryptocurrency-heavy portfolio with significant investments in Mana and Bitcoin, along with stocks like Meta and Netflix. The total value is approximately [redacted]$, with an initial investment of [redacted]$. My username is "alleswayne." I am willing to answer any security questions to assist in recovering my account. Sincerely, Nico May

Hello, I believe there may have been unauthorized access to my Etoro account. I hadn't logged in for quite some time to avoid dealing with my crypto holdings. Today, when I tried to log in, I couldn't. Initially, I suspected I had forgotten my password. After checking my secure storage for IDs, I realized the password was not working. I attempted to reset my password via email, but I have not received any emails from Etoro since 12/25/22. This unusual lack of communication, combined with the password issue and inability to reset it, has me concerned. Even on my phone, where the app usually logs me in automatically, I am now prompted for a password. I want to verify if my account is still linked to the correct email, as a change in my email address could indicate a security breach.

Die Verifizierung meines Bankkontos ist fehlgeschlagen, obwohl ich die richtigen Kontodaten angegeben habe und eine Verifizierungs-Transaktion durchgeführt wurde. Der Vorgang wurde abgebrochen, und jetzt ist meine IBAN für einen weiteren Versuch gesperrt. Ich habe bereits eine Nachricht über das Hilfe-Center der eToro-Homepage verfasst und meine Aussagen mit Screenshots belegt. Leider konnte ich das Formular nicht absenden.

Due to my prolonged absence from the platform, I had to request a 5-digit code for verification purposes. Unfortunately, the verification button was inactive, preventing me from entering the code after multiple attempts. Subsequently, I forgot my password, leading me to reset it via email, only to have my account locked. Frustrated by the impersonal digital process, I spent over an hour trying to resolve the issue to no avail. In a frustrating turn of events, I couldn't even reach out for telephone assistance. It seems like technology is causing more inconvenience than assistance lately, and this experience has left me exasperated. The irony peaked when I tried to contact customer support in writing, only to realize I needed to log in - a task made impossible by the login issue I was already facing. Frustrated and feeling unheard, U.G.

Hello, I am registered with you via [redacted] and the username: Kainar88. I am unable to log in even though the password is saved online and I have written it down. When I click on "Forgot password," I do not receive an email. I have received an SMS instructing me to complete the identification process by 30.4.23, otherwise, my account may be restricted or closed. My phone number is [redacted]34. I had scanned my ID back then but the video call was not possible as my PC was too slow. I have since acquired a new PC and could complete the identification if logging in were possible. Please assist me with logging in, or refund my investment to the Paypal account from where the money originated. Kind regards, Stefan F.

Dear support team, I am reaching out in regards to my eToro account under the username "Sebaswobo." I received a notification that my account needs to be re-verified by 04/30/23 to avoid closure or blockage. However, the verification process involves a PIN sent via SMS to my old and terminated mobile number, +[redacted][redacted], making it impossible to complete the verification. I would like to update my mobile number to +[redacted][redacted] for the verification process. I kindly ask for guidance on how to proceed. If needed, I can be reached at the new number provided. Alternatively, I suggest sending the verification PIN via email for convenience. I have refrained from further action as I am unsure if the re-verification email received was authentic. Your prompt assistance is greatly appreciated. Best regards, Sebastian Swoboda Lange Wanne 7 [redacted] Salzgitter Germany

Hello eToro Support, I am unable to access my account as the phone number linked to it no longer exists. I kindly request to remove the 2FA from my account or to delete it entirely as I no longer require it. The mentioned account does not have any assets, and there have been no transactions on it. Account Information: If you need more details or have any questions to resolve my issue, please reach out.

On May 19th, I realized my phone number was hacked, followed shortly by my email. By early evening, I found I couldn’t access the eToro platform. I initiated a password change request, but I can’t verify as the hacked phone number is inaccessible. Please freeze my account and cancel any recent transactions. My name is J.G., email: [redacted], New number: +[redacted]1. Hacked old number: +[redacted]58. Can you confirm nothing was tampered with in my account?

On May 19th, I discovered that my phone number had been hacked, followed shortly by my email. Later in the evening, I realized I couldn't access my etoro account. I tried to reset my password, but couldn't verify it since my hacked phone number was no longer accessible. Please freeze my account and cancel any recent transactions. Name: J. GENOT Email: [redacted] New number: +[redacted]1 Hacked old number: +[redacted]58

I can't access my account on eToro due to the new two-factor authentication. The phone number they had on file is outdated, and the option to submit a ticket for help isn't functioning correctly. Every time I try to send a message, I receive an error saying, "an error occurred, please try again later," with no further details. I attempted this process two days ago and again today, experiencing the same frustrating outcome. It's frustrating to be unable to contact eToro without being logged in, which is impossible due to the error message.

Hello, everyone. My account, PhilMollt, with the email address [redacted], was hacked. My recent number was [redacted]2, but I want to change it to my new number, [redacted]4. I have a support ticket with a scheduled date for the change, which is on Monday, 26.6 at 2 pm. Recently, I noticed that someone changed my password through email. They also deleted some of my emails. I urgently need my account information updated as the hacker attempted to withdraw money and close positions. I hope these actions can be reversed as they were unauthorized. For additional information, I was born on 22.12.[redacted] in Darmstadt. My PayPal address is also [redacted] I have various investments, mainly in crypto such as ADA, Ripple, Ethereum, and I have holdings in Valneva Parts. I received a $10 free investment from EToro and invested in Volkswagen. My most recent investment, of around $10, should also be visible. Please, reach out to me and freeze the account as soon as possible as these activities are not authorized by me.

I am having trouble accessing my account. I have been attempting to reset my password, but I am not receiving the link to reset it. I have tried contacting my account manager multiple times, but my calls go unanswered and messages are not returned. Additionally, reaching out to customer service has been unproductive. The requirement to log in before speaking with a live agent seems impractical and frustrating.

Hello, I am having trouble logging into my eToro account. I lost my phone, so I installed the app on my wife's phone. However, during login, it's asking for a 2-factor authentication code that's being sent to my lost phone. Since I don't have access to it, I can't get into the app and access my portfolio. My username is JC1983 and my password is J287l187!. Could you please send a verification code to my wife's phone number or contact me there? The number is [redacted]07. Thank you and best regards, Jens Constantin.

Subject: Concern Regarding Stop Loss Execution Delay on 07th-08th August Dear Etoro Team, I am writing to bring to your attention an issue I encountered with the execution of Stop Loss orders on the 07th-08th of August. I made three separate AI stock purchases with leverage, closely monitoring them and adjusting Stop Loss levels to secure profits. Upon the market reopening on the 08th of August, despite my precautions, I experienced delayed execution of the Stop Loss orders on your platform. This delay led to unexpected outcomes on my trades: -$9.51, -$8.38, and +$0.62. I acknowledge market volatility but rely on eToro for real-time order execution, particularly in critical situations like Stop Loss. I kindly request a comprehensive review of this incident to understand the cause of the delay and to implement preventive measures for the future. Furthermore, I would appreciate discussing potential remedies or compensation for the losses incurred. As a loyal user who values eToro's reliability, I trust in a timely and satisfactory resolution to this matter. Thank you for your attention and prompt response. Best regards, Eric O. Etoro Name: TechGermany

Bonjour, j'ai un gros problème. Je n'arrive pas à réouvrir mon compte. Je ne reçois ni SMS ni appel de vérification depuis trois jours. J'ai essayé plusieurs fois, mais c'est impossible. Je ne peux pas non plus vous contacter sans me connecter à mon compte. J'ai de l'argent en bourse et je ne peux même pas l'arrêter. Je risque de perdre de l'argent à cause de vos problèmes de connexion. Vous ne nous rembourserez pas, vous êtes des voleurs.

Hello, I invited a friend to Etoro using my referral link, and they confirmed their account the same day, depositing over 50 Euros. Within 24 hours, my friend had already started investing. I should have received a bonus from Etoro for the referral and investment, but I haven't received anything yet. I have contacted support numerous times but have not received any response or have been told that an error occurred. I need urgent assistance with this situation; this is unacceptable. Kind regards, Johannes Neiland

Dear ETORO Team, My name is Ilya Loban, and I am the account holder of "IlyaLoban" on ETORO. My date of birth is June 13, [redacted]. I am reaching out regarding a recent email from customer service requesting a bank statement to show my income and transfers to ETORO. I promptly fulfilled this request by uploading the necessary documents through the provided link, including an official PDF bank statement from Sparkasse Landshut. Despite submitting all the required documents, my account remains blocked for deposits. Unfortunately, I have not received any further information or explanations regarding this block. I am concerned about this situation and urgently need clarification on the current status of my account. Are there any additional steps or documents I can provide to lift this block? I would greatly appreciate it if you could promptly update me on the situation or indicate any further steps required to resolve this matter. Sincerely, Ilya Loban ETORO Account: IlyaLoban Date of Birth: 13.06.[redacted]

Dear eToro Team, I am writing to inform you that I have encountered an issue with my account. It appears to have been closed by your team, and unfortunately, I am unable to log in anymore. I urgently need access to the eToro tax report detailing my past transactions and the current status of my account for the year [redacted]. This information is crucial for my tax advisor to prepare the tax return. Could you please send me a detailed breakdown of my purchases and sales? I require information on the traded instruments, the number of positions held, the purchase and sale prices, as well as the dates and times of the transactions. Furthermore, it would be helpful to understand the total profit or loss I have incurred. Please provide me with an accurate breakdown of my financial results. Thank you in advance for your assistance, and I am available for any further questions. Best regards, Omer A.