eCampus.com Customer Service Issues

I suspect I have fallen victim to a scam involving a book I ordered on August 19th. After receiving a fake tracking code, I contacted the seller via email, only to receive a poorly written apology with promises to investigate. A week has passed with no update, prompting me to call the seller today. The seller appeared surprised, failed to request my order number, and promised to check before calling back. After waiting since 1:30, it is now 5:50 with no return call. My subsequent attempt to contact the seller was met with being blocked. I simply seek a refund and the book for my college studies. Such a situation is utterly absurd, and I am resolved to avoid future purchases from this company if they condone such behavior on their platform.

Good afternoon, I recently received my order from eCampus, the book I got is not bound correctly and the pages are all out of order. This is very unusual for me, as I have never encountered a book in such disarray. The end of chapter questions are found near the front of the book with page [redacted] at the bottom, while some pages from chapter 15 are scattered throughout. My name is Crystal Fortenberry, and I would appreciate it if a replacement book could be shipped to me as soon as possible. I am currently using the defective book until I receive the new one. I am also able to provide images of the errors in the book. The book in question is "Contemporary Clinical Immunology and Seriology" by Kate Rittenhiuse-Olson, ISBN-10: 0-13-[redacted]-6. Thank you for your assistance. Best, Crystal Fortenberry

I recently ordered two textbooks with expedited shipping, with the expectation that they would both arrive by either Saturday 10/20 or Monday 10/22. However, only one book has been delivered as of Monday. Despite receiving an email stating that both books would arrive by Monday 10/22 at 3pm, my medical terminology book (Tracking #: 1Z29E3W[redacted]2) did not arrive. I needed this book by 10/22 for an assignment due that night, and now I risk receiving a zero due to its non-delivery. I am disappointed in the failed delivery, as it was crucial for my academic obligations. I am requesting a refund for the expedited shipping, and I will not use this website again after returning these textbooks. Thank you.

Order #[redacted] for Item #[redacted][redacted] (Spanish is Fun: Book 2) was placed over two weeks ago. Book #1 was received on July 5, but there was no update on the status of Book #2. Attempts to reach eCampus.com were unsuccessful. As classes began last week, a copy of Book 2 was obtained elsewhere. The delayed delivery of Book #2 was received yesterday, however, as it is no longer required, a return and refund are requested. Providing return authorization information, a shipping label, and a full refund for Book 2 are requested due to the lack of communication regarding the order. Your prompt attention to this matter is appreciated. Thank you.

A few weeks ago, I submitted 2 APA writing manuals for buyback on eCampus.com and received the following email today. There seems to be some confusion regarding the authenticity of the manuals. I am concerned about potential delays in payment and the possibility of the transaction being denied. The publisher needs to verify the items, which is causing a hold-up. I hope this matter gets resolved soon so that the payment processing can continue.

I recently purchased the book "Reframing Organizations" by Bolman, Lee G.; Deal through Knetbook. After returning the book through UPS, I was charged a fee for a broken binding. I requested a clear picture of the damage via email to ensure that I was responsible for it. The book was packaged safely in bubble wrap before returning and was undamaged. Despite this, I received a response from Ann at the company stating that the warehouse disposes of damaged items after a week and cannot provide pictures. I am a regular customer and feel disappointed in being charged without proper evidence or notification. I am frustrated to contact the company multiple times to resolve this issue. It is unfair to charge me $85 for damage of unknown origin. I am seeking a fair resolution promptly, or I will involve my credit card company to halt the payment until this matter is resolved. Your urgent response is appreciated.

My daughter's college Spanish textbook was ordered on August 29, but its status remains "Awaiting Fulfillment." This has caused stress as classes started three weeks ago and the book is necessary. Expedited Shipping was paid for, but the order hasn't progressed. A refund for the expedited fee is requested. There was no transparency about stock availability during ordering, making the expedited payment seem misleading. It's important to improve systems to ensure accurate information is provided to customers. - E.S.