eBay Customer Service Issues

Last night, I placed an order for $[redacted].00 which was fulfilled. However, the seller contacted me afterwards, asking for a refund because they do not ship to Puerto Rico, which was not disclosed initially. I also paid $29.99 for shipping. Now, my money is on hold, and I am unsure why. I simply want my money back without further complications as it is needed. I am considering resolving this matter later by closing my account as I am no longer satisfied. My order number is 01-09[redacted]6.

Hello everyone, I placed an order for a Vacuum Sealing Machine on 8/30/22 (Order21-09[redacted]5). However, I received the wrong machine on 09/03. Despite my attempts to work it out with the seller, I've been unable to get the correct Vacuum Sealer as advertised. I need the one with an external pump attachment urgently and have sent images to clarify the error. I am willing to return the incorrect item if necessary. After multiple unsuccessful exchanges with the seller, I find myself still without the right product. I am not looking for a refund; I simply need the correct Vacuum Sealer that I ordered. Your assistance in resolving this matter and ensuring that the seller provides the item as advertised would be greatly appreciated. Thank you for your attention to this issue. Best regards, Michel M.

I recently bought a Samsung Galaxy Z Fold 3 but received a Samsung Galaxy S22 instead, which I did not order. I am not satisfied with the S22 due to its small screen and iPhone resemblance. When I contacted the seller to explain the mistake, they rudely insinuated I had done something wrong. Despite being unhelpful and accusing me unfairly, they stated they could not assist as the S22 was not their product. They even threatened to report the phone as stolen if I return it. I just want a refund as the customer service was disappointing. The business claimed to handle and resolve issues amicably, but they were very impolite and quick to blame me without understanding the situation or considering any evidence.

I purchased Vionic Suede Sneakers in Size 8 MEDIUM for $45.00 with Free Shipping. Unfortunately, I received a pair in Size 8 WIDE instead from the Seller. After contacting the Seller, an agreement was made for a $45.00 refund along with a refund for the return postage cost. The return postage fee amounted to $15.40. Despite the Seller's attempt to refund me via PayPal, I do not have a PayPal account, making it challenging to process the refund this way. The Seller has sought assistance from Ebay regarding the return postage refund. However, due to the initial Free Shipping offer when the item was sent, the Seller is unable to issue the return postage refund directly. As a result, I had to cover the $15.40 return postage cost out of pocket. We both acknowledge the need for a $15.40 refund to be issued to my VISA since the width of the sneakers was incorrect. Efforts to resolve this matter with the Seller have been ongoing, but as the return postage refund is still pending, I am requesting Ebay to credit my VISA account with $15.40. Despite the Seller's cooperation, the issue remains unresolved, causing frustration for both parties involved. Your prompt attention to this matter is greatly appreciated to rectify the situation promptly. ORDER PLACED: Aug.26, [redacted] at 8:50 AM ORDER NUMBER: 02-09[redacted]4 SELLER: Amarti 55 ITEM NUMBER: [redacted]10

I received 8 gift cards as a gift. The first 4 worked fine, but the remaining ones suddenly showed a balance of $0. After contacting support, I was informed that the cards were frozen due to a suspicious activity. I was asked to provide pictures of the cards, which my friend had to send to me since they still had the physical cards. However, now I am being asked for a receipt to unfreeze the cards, which I do not have as they were a gift. I've contacted the Better Business Bureau for assistance since it's been challenging to reach your customer service. I'm not involved in any fraud; I simply want to use the gift cards. I have the cards and can provide pictures. My name is Robin Lewis.

I recently placed an order for a printer that was supposedly delivered, but my wife was home at the stated time and we never received it. UPS confirmed they delivered it to the correct address, but it wasn't ours, and the tracking number given didn't match our address. Despite contacting UPS, they were not helpful and directed me to contact eBay instead. I am frustrated as I am now without the printer and out of $65. My details are: Ramon Morin, [redacted], [redacted] The tracking number provided was 1Z6X7R[redacted]49, and my address is [redacted] Hwy 90 West, Lot [redacted]. I appreciate any assistance in resolving this issue.

I wanted to share my recent experience with a printer delivery issue. My wife was eagerly awaiting the delivery and had both the back and front doors open to ensure she didn't miss it. To our surprise, we received an email notification that the printer was delivered around 3:00 PM, but we never received it. After contacting UPS, they confirmed that the package was delivered but to a different address associated with the tracking number provided. Despite my frustration, UPS insisted that their part was done once the package was marked as delivered. Feeling helpless, they redirected me to eBay for further assistance. Now, I'm reaching out here with my details in hopes of resolving this issue. My name is Ramon M., residing at [redacted] Hwy 90 West, Lot #[redacted], San Antonio, Texas [redacted]. You can reach me at [redacted]. The tracking number is 1Z6X7R[redacted]49. I'm disappointed to be without a printer and out $65, seeking your help in retrieving either the printer or a refund.

Good morning, I am a senior citizen receiving a small monthly pension, and I encountered an issue. Last Friday, on September 9th, I mistakenly ordered a rack and pinion part for my CR-V with the wrong shipping address. The part is only priced at US$75.00, but the shipping costs are US$[redacted].00. Immediately after placing the order, I requested a cancellation. Today, eBay informed me that the order could not be cancelled as it was too late. I find it upsetting as I was only just learning to make online purchases. This mistake will impact my monthly budget and credit card interest, which I cannot afford. The incorrect shipping details are causing me distress. I would appreciate any assistance with resolving this issue.

I recently registered an eBay account under the email [redacted] After not receiving a confirmation code promptly and being unsure of eBay's rules, I created a second account with the email [redacted] using the same name. I was then notified by eBay that my account, under the name anjbeiyefurniture86, was permanently suspended due to activities believed to jeopardize the community's safety. I would like to regain access to my original account [redacted] to sell products for the company I represent. I am hoping the restriction can be lifted to resume using that account. Thank you.

1. I received a defective small vacuum brush in my order, where the bristles fall apart immediately with touch. I need a replacement that is not faulty. 2. There was a $20 tag glued to the item, and I paid $30 plus shipping. If $20 is the correct price, I request a $10 refund. Was I charged correctly? Please clarify. 3. I requested a phone call which was promised within 10 minutes, but it never came. Please avoid stating a call will come in a specific time frame if it won't be fulfilled. Thank you.

On a free stuff app, I found a zero turn mower listed for $1,[redacted] by a lady, selling it on behalf of her aunt. The aunt shared a touching story about her late husband and mentioned initiating a sale through eBay for delivery. Although intrigued by the offer, I found it strange that she asked for my personal details without knowing my address. I'm hesitant to proceed despite the incredible price and detailed information provided about the John Deere mower. Your guidance would be appreciated in this unusual situation.

Username: pdismartshop Listing ID: [redacted]50 Order Number: 18-09[redacted]5 I sold two items to a buyer who then changed his mind, claiming the items were not what he wanted after receiving them. Despite my clear listing and images, the buyer decided to damage one item and initiated a return for both items, stating they wanted a different configuration. The buyer even left negative feedback after receiving a refund and me covering shipping costs twice. This behavior violates ebay policies and damages my reputation. I filed a form to remove the feedback, but it is still visible without comments. I urge for the removal of the rating promptly as it is unjust and unfairly impacts my business. Thank you.

I received an email from eBay regarding updating account information for tax purposes after receiving a Form [redacted]-K. Despite trying to update the details, I kept encountering errors preventing the changes. An attempt to rectify this issue online was unsuccessful, prompting me to seek assistance. If possible, kindly reach out to me so we can address this matter together. Thank you, Qing Ye Spa Plus

I am inquiring about the suspension of my account. The email is [redacted] I had listed an e-bike for $5,[redacted] for local pick up in Florida. I received an offer from a potentially hacked Ebay account asking me to send the bike to Oregon with a $[redacted] gift card included, which I declined. I just discovered that my Ebay account has been suspended, and I would like to know the reason for this and when I can use my account again to sell my bike. Thank you, L.D.

I am facing a frustrating situation with ebay.com. They have recently "temporarily restricted my account" due to potential unauthorized access, which I find hard to believe. Unfortunately, all available contact options on the website are inaccessible, leading me to seek help through social media like Facebook. Despite providing me with contact numbers for their technicians, none were valid, including the customer service line which disconnects when connecting to a representative. I am disappointed with the lack of direct assistance from ebay.com and urgently need access to my account restored as I am missing out on important items during this period.

Order ID: 02-09[redacted]4, Case ID: [redacted], Return ID: [redacted]. I need an update on the return of a defective bracelet from eBay. I am expecting a refund of $13.76. I provided a photo and description of the issue in the return request stating that the magnetic clasp does not work. Despite following the return instructions promptly, I am now being asked for confirmation from the manufacturer or law enforcement regarding the authenticity of the item, which seems unnecessary for a $14 costume jewelry return. Can the refund be processed without further delay considering my long tenure as an eBay customer?

I have been receiving messages from eBay regarding my sales, claiming I reached $[redacted] in [redacted]. However, I made a sale for a $15 item with additional costs, totaling only $[redacted] in 9 months. I decided to refund the buyer to stay under the $[redacted] mark. I have ceased selling on eBay as it is not profitable without proper knowledge. I do not appreciate the constant account update messages from eBay. I will resume selling once I am more organized and informed. eBay's fees and policies make it challenging for sellers like me to profit. I believe eBay should enforce returns for all sellers. My bank agrees that eBay is at fault for an $11.60 issue, and I have evidence to support my claim. eBay seems to have many scams now, especially in the coin category. eBay should consider hiring professionals in various departments, including coins and antiques. Thank you for understanding my decision to refrain from selling or buying until these issues are resolved.

Yesterday, on 23/10/[redacted], I received an email from eBay congratulating me on winning an auction for a Ladies Eastex Virgin Wool/Cashmere Grey Coat with fur collar. The email instructed me to make a payment to suelion2011 to receive the item. The winning bid was £28.00 plus postage. I clicked on "Finish your purchase," but encountered a block. Despite entering the correct details (correcting a memory lapse), I was unable to complete the transaction after hours of trying. I am aware there is a time limit for payment and would appreciate assistance with this issue.

Hello, I hope you are doing well. I need to inform you that my eBay seller account has been blocked due to some errors I made. There were two mistakes on my part. I mistakenly allowed a freelancer from Pakistan to access my account for work, without realizing it violated eBay's policies as I had not read them previously. I attempted to reopen my seller account through emails, but eBay's current strict enforcement prevented me from doing so. I appreciate their commitment to security for both sellers and customers. I would like to share more about my business intentions. I have obtained knowledge about E-commerce, particularly eBay, from a seasoned seller. I have officially registered my brand (DUATRD) for kitchen appliances on the government website. I have a business plan in place. My plan involves purchasing kitchen appliances from China and selling them on eBay. I intend to acquire a shop plan on eBay as well. I acknowledge my mistakes and sincerely apologize for them. I hope you can understand that I am a beginner and will grant me an opportunity to conduct business on eBay and promote my brand. I eagerly await positive news from you. Thank you very much for your understanding.

I've had an eBay account for 17 years, but it has been inactive recently. Despite this, I have been charged fees. When the fees stopped, my account was restricted, and now I can't make purchases. I've tried the chat session without success. I hope to speak with a representative in the USA to resolve this ongoing issue. Thank you.