Zenfolio Customer Service Issues

Since early July [redacted], I've been struggling to access my account. Despite a few attempts to contact support, the last verification code was sent to the inaccessible account, which is quite frustrating. I am now considering closing my account due to the ongoing issues. Can someone guide me on the process to do this? Currently, the situation is stable, but the root cause of the password issue remains unclear. Thank you for your support.

I would like to speak with someone for assistance. Unfortunately, I am experiencing issues using the site. Although my domain has expired, my yearly subscription remains active. However, whenever I try to customize the site, it redirects to a foreign website and displays error messages. This has made it impossible for me to utilize the service effectively, and I feel like I have wasted my money this year. Since I am running a different type of business now, I am uncertain if Zenfolio is suitable for my needs. I have been attempting to customize it without success. I would greatly appreciate the opportunity to discuss my concerns with a representative as I have additional questions. Kindly contact me at [redacted]. Thank you, Jill.

Hello, I had a customer who placed an order for a test photo to ensure it met their expectations. They approved it and then ordered multiple prints of the same photo. However, the second order came out significantly darker than the original. Since they ordered the same photo twice and received different results, I believe there might have been an issue at the printer. I have attached images showing the discrepancy between the prints. Please advise on how we can address this situation promptly. Thank you, Morgan

I need assistance with making a payment on our account. I recently received an email informing us that our Zenfolio Unlimited account has been suspended. We only have 7 days to renew the account before it gets closed, and our photos are permanently deleted. I am looking to renew the account by updating the card details as instructed in the email. If there are any inquiries, I can contact [redacted] Thank you. Sincerely, Posh Magazine

I was a client of Jessica Ashman and I would like to view the photos she took of me in the past. However, every time I try to access her gallery with the password you provided, it rejects me. I have had the password reset multiple times, but when I enter the new password, it still says it's incorrect. Please help me resolve this issue. Thank you for your support. I look forward to hearing from you soon. Thank you, Warren E, Brown. Whenever I attempt to access her gallery with the password provided, it rejects me, indicating the password is incorrect. I have tried many times with the new password provided, but have been unsuccessful.

I have been a customer for 10 years and need to renew my account with the promised discount from last year or choose a new plan. However, when I try to log in, the site only asks for my credit card number, which makes me hesitant to proceed without understanding the service or charges. The account was originally linked to my old email [redacted], which is now inactive. Please use [redacted] for further communication. I have been attempting to resolve this for weeks and hope to do so by tomorrow or Friday at the latest. If not, I may have to consider other options, which would be unfortunate after being a loyal customer for so long. Please provide a number where I can reach you to address this matter promptly. Thank you, Nicholas J Scaturro

I recently subscribed to the annual plan Portfolio Plus, expecting a 50% discount, but the full amount of $[redacted] was charged. Upon checking, the same plan is now priced at $36, with the Pro suite at $90. I am requesting a refund and to be upgraded to the Pro plan while being reimbursed the $90 difference. Please contact me via phone. Best, LH Freespirited Photography