Yamaha Customer Service Issues

Hello, I hope you're having a good evening. I have a question regarding my [redacted] YZ250F motorcycle. Starting it is a bit challenging, and I've noticed that once it's running, the exhaust pipe turns red at idle. Is this usual? Additionally, when I give it heavy throttle after warming up, there's a delay in revving quickly, but it revs fine if I accelerate more gradually. Could this issue be related to dirty jets in the carburetor since it hasn't been cleaned in a while? Thank you for any advice you can provide.

My son purchased a [redacted] Yamaha [redacted] brand new for racing purposes. Unfortunately, while in mid-air during a race, the bike stalled, leading to a serious injury. Recently, a similar incident occurred where the bike stalled in mid-air during a jump despite no rider error, resulting in another severe injury. I have concerns about the safety of this bike, especially with the repeated stalling issue. We have video evidence of the last incident, showing the motor stalling unexpectedly. This is a dangerous situation that needs to be addressed by Yamaha to prevent further injuries or accidents. Due to these incidents, we are considering selling our [redacted] Yamaha bike as we have lost confidence in the brand. It's disheartening as we have been loyal Kawasaki riders before this. If my son can recover and ride again, it won't be on a Yamaha.

I bought a Yamaha Golf Cart in [redacted] from Bargain Carts in Lake Hamilton, Florida. As "Snowbirds," we stay in Winter Haven, Florida for about six months each year. In [redacted], due to health issues, we only spent April there and started having "stop and go" problems with the cart. Bargain Carts suggested replacing the batteries, which we did before heading to Michigan for the warmer months. Upon returning to Florida in October, the issues reoccurred. Subsequently, the battery charger had to be repaired. Even after servicing the cart and charging the batteries, the problem persisted. Yesterday, 12/16/[redacted], the cart stopped working after a short distance despite showing a full charge. Today, after overnight charging, it stopped again after a brief ride. It would be appreciated if someone from Yamaha could contact Bargain Carts Service Department at 1-[redacted] to provide guidance on locating the issue. Your assistance and response are highly valued.

I brought my [redacted] FJR in for warranty work under the Yamaha Extended Service program. I want to reach out to a Yamaha representative. I've been a loyal customer, having purchased five Yamaha motorcycles and two ATVs over the years. Originally from Ohio, I recently moved to Kentucky where I bought a [redacted] SCR and the FJR. In Ohio, I purchased a Raider Royal Star Tour Deluxe, a Road Star, and two ATVs. I believe my purchase history with Yamaha is important as a customer. I wish to communicate this to Yamaha. After leaving the bike for 16 months at the original dealer, Joe's Cycle in Dayton, Ohio, I learned he was no longer a dealer. Subsequently, I took it to Clinton County Motorsports in Wilmington, where they promptly addressed the issue.

I am in search of a [redacted] Sidewinder MT-X [redacted] that is currently for sale in Europe. I believe these sleds are assembled in the same factory as the other models, and I am disappointed that Yamaha is not offering this model in the U.S. I was considering purchasing a leftover [redacted] model and upgrading it, but it would end up costing me just as much as a two-year-old machine. Yamaha should consider offering custom order options like track length to attract more customers. The new Sidewinder is gaining popularity, and I urge Yamaha to focus on the future and fulfill the demand for the MT-X [redacted] in North America. I have been following the Sidewinder Facebook page, where many enthusiasts are requesting this specific model. Living in the Midwest, I know that a [redacted] track length is popular and would like to explore options to have one shipped here, even if it means paying extra without a warranty.

My [redacted] Yamaha YFZ450's clutch malfunctioned after only 5 hours of riding, during my fourth time using it. Due to work commitments, I couldn't bring it in for a few months. When I finally took it to Del Amo in Santa Ana as the riding season neared, I discovered it was out of warranty, and they were unhelpful. I was shocked that a $[redacted] product with less than a year of use would have such a serious issue. After research, I went to Cycles Unlimited in Huntington Beach, who determined the motor was damaged beyond repair due to the clutch basket failure. I bought the quad to avoid problems, relying on the support of my Yamaha-riding friends. This experience has left me disappointed. The shop mentioned a crate motor as the solution. As a beginner rider, it's clear the bike was not mishandled. I hope we can resolve this matter promptly. Looking forward to your response. Vin 5YAJ69Y3HA105335 S. Canova [redacted]

I recently purchased a brand new [redacted] receiver, which I absolutely love. However, I am facing issues with the YPAO setup feature. Despite having a 7.1 speaker configuration and all speakers functioning correctly, the YPAO calibration consistently fails, stating it can't detect the front speakers. Throughout multiple attempts with the microphone positioned at ear level on a tripod at the edge of my sofa, the calibration stops after the test tones play from the front left and center speakers. I've gone through this process multiple times, but unfortunately, I have not been able to resolve the issue.

I own a Yamaha AV Receiver RX-V575, which functions as the central hub for my AV equipment and Bose surround sound system. Previously, I have successfully connected my AT&T Cable and Roku to the V575, which then connects to my Panasonic TV for viewing. However, I recently purchased an LG OLED Smart TV with a soundbar and subwoofer, and now I am unsure how to properly connect the HDMI ARC cables between the V575, TV, and soundbar to ensure that audio runs through the receiver. The soundbar is equipped with HDMI and optical options, but I understand that HDMI ARC should eliminate the need for an optical connection. I'm seeking guidance on how to set up my system so that I can route my AT&T Cable box through the receiver to the TV while having the audio play through the soundbar system. Ideally, I would like to streamline all my AV components through the V575 and have the sound played via the soundbar system. Thank you, Larry L. Raleigh, NC

I need help setting up my EQ with my Yamaha MG06X mixer. Here are the steps I followed: 1. For the electric keyboard, I used a Y cable to connect the back of the keyboard's left mono and right outputs to the 3/4 line L mono inputs on the mixer. 2. I connected the stereo out by attaching one cable to the left speaker and another cable to the right speaker. 3. For Mic 1/L, I plugged in an XLR (female/male) cable into the microphone and connected it to the Mic 1/L input on the mixer. 4. I turned on the HPF. 5. I pressed the FX button and activated the stereo option. 6. I set the gain to 12 o'clock. 7. I adjusted the equalizer. 8. I adjusted the levels for channels 1/L and 3/4. 9. I adjusted the stereo level. 10. I turned on the phantom power. 11. I selected either reverb or delay. 12. I adjusted the stereo level for overall sound control. I'm not getting any sound from the microphone when speaking into it. Please help!

I recently purchased a new [redacted] YZF side-by-side with [redacted] miles on it under the impression it was brand new. Unfortunately, I experienced repeated clutch burnouts during my first few rides, even after installing different clutches recommended by the Yamaha dealership in Grimes, Iowa. The service manager, PJ, explained that the clutches may not be suited for the type of riding we do in the Midwest due to a different setup for trails versus desert terrain. Despite my explanations that Yamaha set up the machine, I was told it's my issue. I'm reaching out in the hope that Yamaha can assist me, as a long-time loyal customer who has never faced such issues in my 28 years of buying Yamaha products. My family and I have been faithful Yamaha customers, owning various Yamaha vehicles. Any help would be greatly appreciated.

Hello, I am currently experiencing an issue with my HS-8 speaker under warranty with case number #[redacted]3. The repair center received my speaker on 6/20/19 with a promised repair time of 7-10 days. However, it has now been 19 days, and I was informed today that a necessary part for the repair is either on back order or delayed in transit for an additional estimated 2-3 weeks. Is there any assistance available to help expedite the process and provide me with a replacement speaker to use temporarily? I rely on these speakers for my daily work and would greatly appreciate any support. Thank you. -Danny "Diggz" Wilcox

Dear Members of the Forum, I am the proud owner of a Yamaha Clavinova CVP605. I bought it from the original owner and had it shipped to Nicaragua. Despite being carefully packed, the piano arrived non-functional. I managed to fix it when I noticed the transformer was loose and reconnected it. Recently, the top half of the touch screen has stopped working, which is limiting my use of various functions. I have tried running tests from the service manual, and while most of them passed, the touch screen test failed. I have checked all connections after removing the panels. Unfortunately, the local Yamaha store in Managua does not carry Clavinovas, and the technician there is unsure about diagnosing the issue or ordering parts. I am reaching out for any guidance on whether this is a screen problem or a circuit board issue. I am unable to send the piano abroad for repairs and hope for some assistance or insight from the community. Thank you all in advance. Best regards, D.B.

Dear Sirs, I purchased a PSR-[redacted] Yamaha keyboard at Sam Ash about six or seven years ago, and it has been a fantastic instrument. Recently, however, I have encountered a problem that I am unsure how to resolve. When creating my registers and saving my carpets and files, everything worked fine initially. But after a few days, my styles and multipads disappear, leaving only my files with the voices' names. I also get a message indicating that the memory is full. I would appreciate any guidance on how to retrieve my saved files or prevent this from happening again. Thank you for your assistance. Sergio Dávila

Dear, I am writing regarding my brother's motorcycle accident in Phuket involving a Yamaha nmax. The bike is currently at an official Yamaha shop in Phuket. Unfortunately, it seems that there might be some irregularities in the handling of the situation at the shop. My brother is required to pay for the rental of the bike until it is fixed. Our Thai friend overheard the bike's owner asking the shop to prolong the repair process unnecessarily, leading to high rental costs. Regrettably, the staff at the Yamaha shop agreed to this request. Presently, we have been informed that it will take a week to determine the repair cost and approximately three months to fix the bike. This raises concerns about the shop's integrity. As a loyal customer, I believe in Yamaha's reputation for honesty, and I am disappointed by this experience. I urge you to intervene and address this issue with the Yamaha shop promptly. I have already sought legal advice on this matter, and I am determined to resolve it. Your swift assistance in this matter would be greatly appreciated. The shop in question is located at "[redacted]/1 soi Surin 2, Talat Yai, Mueang Phuket District, Phuket [redacted]." The contact number provided is ±[redacted]. I eagerly await your response. Sincerely, Klaas B.

How can I successfully download the 1.10 update for the MODX 7 Synthesizer? I've attempted to download it twice, and although the MODX displays the file on the screen, it doesn't confirm the 1.10 version at the bottom. Could you please provide me with the exact website and the specific file I need to download? I have formatted my flash drive through Yamaha. Thank you. Additionally, is it necessary to download the 1.10 update, or can I wait for the new 2.0 update to become available before updating?

I recently purchased a brand new Yamaha MGP 24X analog mixing board. Upon powering it on for the first time, I encountered issues with the microphone channels not outputting to the main stereo bus and the effects not reaching the main stereo output bus. Oddly enough, I can hear the signals through the headphones when using the PFL button on any channel or sub group, and the level meter functions properly. However, once PFL is turned off, there is no sound or indication of levels. I have meticulously followed the instructions provided in the owner's manual and attempted the troubleshooting steps outlined, but the problems persist. Serial number: UCZP01069 I would greatly appreciate any assistance or advice on resolving these issues. Thank you, Sam

I recently encountered an issue with one of my 3-month-old Yamaha EX Sport wave runners where the steering became stiff and tight. Upon taking it to the dealership where I made the purchase, I was told that the steering column had corrosion, which is not covered under warranty. I find it hard to believe that corrosion could occur in such a short time when the wave runner has only been used for 20 hours. Now, I am at a loss with a new watercraft that is not functional, and Yamaha is claiming it is not their responsibility.

I bought the Yamaha YAS-[redacted] from Amazon.com in November [redacted]. Recently, the sound bar started turning off on its own, and then the volume would blast to maximum requiring manual adjustment. I tried factory resets, which initially helped until tonight when the unit shut off again. After another reset, only the volume button on the sound bar functioned, but it would automatically lower the volume. Considering the constant issues, I believe the unit is defective and would like to request a warranty replacement.

Your customer service support directed me to a paid page for assistance, which provided incorrect information over the phone. I am disappointed with the service I received and do not want to pay for further help. I require personalized assistance as there are 87 callers ahead of me. My contact number is [redacted]. I am looking for guidance regarding a Yamaha Passport PA system. After being recommended the Yamaha mic stand adapter BMS-10A by your tech support, I purchased two, only to find they are too small. I need help identifying the correct mic stand bracket that will fit my PA system. I can provide images of the incorrect part and the outline where the bracket should be attached on my cabinet. I urge for a more accurate solution to this issue.

I recently purchased the Yamaha RX-[redacted], and my wife and I were thrilled to receive it as a Christmas gift. We thought it was exactly what we wanted, even though it was a bit of a splurge. The sound quality was amazing, but then it suddenly started showing a "No decoder" error. Despite trying various troubleshooting steps, all the speakers connected to it became useless. I was shocked to discover that the model had been discontinued when I tried to research the issue. To make matters worse, during Black Friday, all I could find was a disappointing sound bar that didn't compare to the Yamaha receiver. I still have the speakers stored in the garage, hoping to salvage something with the receiver. I feel frustrated by this whole situation after investing so much in the equipment. I hope Yamaha can provide assistance or guidance. My name is Tony, and my contact number is 1-[redacted]. Thank you in advance for any help or response.