Yamaha Motors Customer Service Issues

I reside in Chennai, Tamil Nadu, India, and on September 15, my Yamaha R15 V3 bike broke down about 20 km from my home. My friend, who is a bike mechanic, helped me tow the bike to a nearby area in Koyambedu. Upon consulting my friends, they advised me to visit the Yamaha service center for a check-up. At the service center, a supervisor informed me that there was an engine issue which would cost around 40,[redacted] Indian Rupees to repair. This came as a shock to me as my bike is only a year and a half old with a mileage of 22,[redacted]+. I inquired about claiming under the engine warranty, which is valid for 5 years according to Yamaha. However, I was informed that I needed to complete 10 services at Yamaha for the warranty to be claimed in case of a fault, a condition I was not made aware of during the bike purchase. Feeling frustrated and in need of my bike for family reasons, I resorted to servicing it at a local shop, spending up to 25,[redacted] INR. I am unsure of what steps to take next. The behavior of the service center staff was also unpleasant, prompting me to consider lodging a complaint. I have been advised to reach out to Yamaha via email, hoping for a resolution.

Dear Sir/Madam, I purchased an FZS v3 on June 5, [redacted]. Since the first service, I have been reporting to the service center that my bike is not reaching its top speed and there is a sound coming from the engine. Despite their assurances that it would be resolved after each service, the issue persists. During the last service, it was discovered that only 50 to 60 ml of engine oil was present, with no signs of leakage or white smoke. The service technician mentioned that this is not normal and there may be an issue with the engine, yet he was instructed to only replace the engine oil by higher management. I kindly request your assistance in getting my bike's engine repaired. The chassis number is MEIRG6623L[redacted] and the engine number is G3N5E[redacted].

I bought a car 2 months ago and it's having issues with the speedometer. The showroom is not responding to my complaints as the warranty seems to have expired. The ignition light is also on even after getting it serviced once. It's disappointing that a new car is already causing problems. If I had bought a different brand, maybe I wouldn't be facing these issues or they would have been resolved promptly. I purchased the car from Himmatnagar, Gujarat.

I am a customer and a Yamaha R15 owner with vehicle number BE01AN8224. I want to report the unprofessional and disrespectful behavior I experienced at your service center in G9WQ+Q4G, Tangra, Kolkata, West Bengal [redacted]. On November 20, [redacted], I had an appointment for a regular service where I specifically requested the service to be completed by the end of the day. Despite assurances from the staff, my service was not completed, and I was not informed promptly. This caused inconvenience as I rely on my bike for daily work commutes. I am seeking an apology and appropriate action to address this matter. I look forward to a prompt response. Thank you. Shahbaaz Ali

Dear Sir/Madam, I recently took my Yamaha FZS - FI BS6 to Muthoot Yamaha Service Center in Killipalam, Trivandrum, Kerala on 11/12/[redacted] for service. Despite explaining the issues with my vehicle, none of them were addressed by the service center, leading to poor service. I had to return on 17/12/[redacted] to address the same complaints, specifically regarding the rear brake, which still has not been fixed. Furthermore, during the second service, my front brake lever ended up with severe scratches due to mishandling by the service center staff. When I raised this concern, the staff were unhelpful and defensive, displaying rude behavior. As a dedicated bike owner, any damage to my bike is disheartening, and the service center's conduct has only added to my dissatisfaction. I trust Yamaha Motor India will prioritize customer satisfaction and provide a resolution to my issues. I kindly request a response to this email. Yours sincerely, Amalnadh.R Contact details: Mobile: [redacted]/[redacted] Email: [redacted]

Dear Sir/Madam, I am S.Senthil Kumar from Somanur in the Coimbatore district. Four years ago, I purchased a Yamaha Saluto YC [redacted]-5 from Happy Motors in Somanur, an authorized Yamaha dealership. I have been experiencing issues with my bike due to a damaged Exilator wire. I placed an order for the spare Exilator wire through Happy Motors 20 days ago, but unfortunately, it has not yet arrived at their service center. When I inquired about the delay, Happy Motors informed me that their order at Season Motors in Coimbatore for the spare Exilator wire was not addressed promptly. I kindly request your assistance in expediting the delivery of the spare Exilator wire to resolve this matter promptly. Thank you for your attention to this matter. Best regards, S.Senthil Kumar Somanur

I visited a dealer in Shawnee Mission, Kansas, to see the UTV Viking Ranch listed for $14,[redacted] on their inventory sheet. However, during the order process, they raised the price to $15,[redacted]. When I pointed out the discrepancy, they only offered a $[redacted] reduction, claiming that other dealers in Arkansas and Nebraska were the only other options. Feeling dissatisfied, I chose to leave as I had driven 90 miles to make the purchase. This experience has tainted my view of Yamaha, as I've always been a happy customer of their outboards and ATVs, but this incident makes me reconsider. Despite the current low inventories, engaging in price hikes on top of limited stock is unacceptable, prompting me to explore alternative options.

Hello, I recently purchased a Yamaha FZV3 bike in December [redacted] with the registration number MH 43 BT [redacted]. The issue I am facing is that although the bike is registered in my name at the RTO, the chassis number is displaying someone else's name. I visited the showroom today to address this problem, but after a prolonged discussion, there was no resolution. The showroom is currently closed, and if this matter is not resolved within a week, I will be greatly upset and disappointed. I kindly request a prompt resolution to this situation.

Dear Sir/Madam, I am writing to bring to your attention an issue I encountered with my Fascino125 scooter, purchased from your authorized showroom 1 year and 5 months ago. The rear shock of my scooter is damaged, and despite expecting a warranty replacement, the showroom requested payment for the parts. This situation is concerning as it affects your reputation and my trust as a customer. I kindly request urgent resolution to this matter. Additionally, I would like to inquire about your Customer Satisfaction Index (CSI) scores and reports. Over the past 9 months, I have faced recurring issues with my scooter shutting down unexpectedly while in use. Despite multiple complaints to the service center, no definitive action has been taken. I seek clarity on the level of service provided. As I am currently working abroad, I would appreciate if you could provide the contact information of a responsible person whom I can address these concerns to directly. Your prompt attention to these matters is greatly appreciated. Best regards, S.S.

My Nmax wasn't working, so I ordered a remote as advised by the Yamaha service center nearby. The remote arrived, but unfortunately, I wasn't informed about an important code inside the remote box. I unknowingly discarded the box with the code on it. When I approached the staff about the situation, they suggested ordering a new remote. However, I'm concerned about ordering another one when I already paid for the first. Can Yamaha trace the code for me since I lost it? My Nmax has been out of commission for a month now, and I'm not sure what my next steps should be.

Hello, my name is Gourav T. from Muzaffarnagar, UP. I recently purchased a bike from the Yamaha showroom in Muzaffarnagar with registration number UP12BP3902. The bike has been running well, but for the past month, I have noticed vibrations in all gears, mainly around 4.5 to 5 rpm and at speeds exceeding 62 to 65 in 5th gear. I have spoken with Mohit at the Muzaffarnagar showroom, but no solution has been found. My bike was registered on January 2, [redacted], and has covered [redacted] km. Kindly assist in resolving this issue. You can reach me at [redacted] via call or message. Thank you.

Subject: Issue with Fascino Engine Dear Sir/Madam, I am writing to address the ongoing problem with my Yamaha Fascino purchased in February [redacted] from Hameedha Autos in Tirunelveli Town. Despite regular servicing, my scooter has been experiencing a loud noise from the engine. After the recent service on February 18, [redacted], I was informed of a damaged Crank Shaft requiring a costly replacement estimated at Rs. 35,[redacted], potentially more after further inspection. With only 16,[redacted] km on the scooter, I am concerned about this premature failure and reject claims of improper use causing the issue. Despite multiple visits to the dealership by both myself and my wife, we have not received a satisfactory resolution. The staff has requested a significant amount of money and up to two months to fix the problem, which is unacceptable to me. I am dismayed by Yamaha's handling of the situation and urgently request either a replacement or a refund. I have attached all relevant documents and photos for your review and seek a prompt and equitable resolution within the next 7 days. Failure to address this matter adequately will result in formal complaints to consumer protection agencies. I trust that you will address this matter promptly to avoid further escalation. Sincerely, [Initials]

Subject: Yamaha Fascino Engine Defect I am writing to express my disappointment with the lack of response regarding my ongoing issue with my Yamaha Fascino. I purchased a brand new LCX [redacted] model in blue color in [redacted] from Hameedha Autos, an authorized Yamaha dealer in Tirunelveli. Unfortunately, my scooter has been experiencing engine trouble, with the service team at the dealership stating the crankshaft needs replacement, which will cost around Rs. 35,[redacted]. Despite regular servicing and minimal mileage on the scooter, I am dismayed by the dealership's inability to address the issue promptly and have been met with unsatisfactory responses. I have requested either a replacement scooter or a refund due to what appears to be a manufacturer defect. I have attached relevant documentation and photos for your attention and urge Yamaha to resolve this matter promptly. Failure to do so within 7 days will result in further action, including filing a complaint with consumer agencies. Your swift attention to this matter would be greatly appreciated. Thank you.

Subject: Yamaha Fascino Engine Defect Dear Sir/Madam, I am writing to express my disappointment at the lack of response to my previous emails dated 3.3.[redacted] through 8.3.[redacted] regarding the engine defect in my recently purchased Yamaha Fascino model. I bought the LCX [redacted] Blue Colour Fascino in my wife's name, RAJAB NISHA, on 27.2.[redacted] for approximately Rs.1,00,[redacted] from Hameedha Autos, an Authorized Yamaha Dealer in Tamil Nadu. Despite regular servicing by the dealer, the bike has been experiencing engine issues since 28.2.[redacted], with the Service Engineers attributing it to a damaged Crank Shaft. They are quoting an estimated cost of Rs.35,[redacted] for repairs with a possibility of additional charges post engine inspection, which seems unreasonable for a bike with only 16,[redacted] km mileage. Numerous visits to the showroom have not resolved the matter, leading to frustration and stress for both myself and my wife. I am requesting either a replacement bike or a refund of the purchase amount promptly. Failure to address this within 7 days may result in further action, including lodging a complaint with consumer agencies and the Consumer Court. I have attached relevant documents and photos for your attention and swift action. Sincerely, [Your Name]

Hello, my name is Aswin from Palakkad, Kerala. I ride a [redacted] model Yamaha R15 V3 with the chase number ME1RG5259K[redacted]. I want to share my experience. In March, I had an accident with my bike and took it to the Yamaha showroom in Kaniyampuram. I was not satisfied with the service provided as they did not change the ABS motor, which stopped working after the accident. Even the handle of my bike felt rough while riding. Subsequently, I visited the main branch in Palakkad, where the staff's response was poor. A friend recommended the showroom in Pattambi, where I got some bearings replaced, but the bike's performance worsened. I am hoping to resolve these issues promptly.