Yamaha Motors Customer Service Issues

I recently purchased a new [redacted] 150hp 4-stroke outboard engine and diligently maintained it with Yamaha products. However, on October 8, the engine's exhaust housing disintegrated to an extreme extent, leading to a hole in the head. This damage was unprecedented according to my 40-year marina experience. I unfortunately sold my previous Suzuki 4-stroke motor and now have to revert to it due to the additional costs involved with re-rigging. I am 77 years old and have always owned boats, but this experience has been disheartening. It has come to my attention that this issue, especially with the larger four-stroke engines, has been a recurring problem. It is distressing to consider having to spend an additional $15,[redacted] for a replacement so soon after my initial purchase.

Hello, I am dealing with a [redacted] Yamaha Tenera that was running fine until it suddenly wouldn't start and blew the 50 amp main fuse. Oddly, now the ABS motor runs constantly, draining the battery. Despite checking the power circuit and replacing the fuse, the issue persists. I've inspected the wiring thoroughly and attempted to disconnect the ABS with no luck. Even after removing related fuses, the ABS motor continues to run. I suspect the ignition switch may be the culprit, as it was the only component touched before the problem arose. I'm at a loss for where to troubleshoot next. Any assistance would be greatly appreciated.

I am looking for guidance on how to adjust the handlebars on my Tracer [redacted] to ensure they are even. I want to raise them a bit to make them more comfortable for my height of 188cm. Also, I would like to align them with the wheel as I've noticed they are not straight when driving forward, causing discomfort in my upper neck. Despite the local dealer claiming there's nothing to change, I can clearly see and feel the misalignment. I heard there are indication lines to follow for adjustment, but I haven't been able to locate them. Any assistance on this matter would be appreciated. Thank you.

I own a [redacted] YZ450F that I bought from Friendly Yamaha of Baton Rouge. After waiting for a dry weekend, I finally got to ride it and love the bike. I had a previous YZ450F that never had any issues, which is why I bought the new one. Unfortunately, the [redacted] bike had a problem with the battery not holding a charge after only three rides. The dealer dismissed my concerns, so I bought two new batteries, with no success. After investigating, I found that the connection for the main wiring harness had a rubber boot that was installed incorrectly, causing water to get in and drain the batteries. The bike even started by itself. I removed the boot and have had no more electronic issues, but I am worried about the long-term effects on the engine from the repeated battery drainage.

Regarding Yamaha [redacted] F115LA, 4-stroke marine engine, PID: VL[redacted] I am the owner of a Sea Hunt [redacted] Triton [redacted] center console boat with a [redacted] Yamaha F115LA 4-stroke engine. It has been well-maintained, including its [redacted]-hour service by Legacy Marine, an authorized Yamaha Dealer in Stuart, Florida. Recently, I encountered a problem with the tilt/trim motor not working properly. Despite professional servicing, the motor needs replacement. Regrettably, the 6-year warranty has expired. I have contacted the dealer, and they have ordered a replacement motor, though it is back-ordered. Considering the circumstances, I kindly ask Yamaha for goodwill consideration in replacing the motor due to the engine's low hours and proper maintenance. I eagerly await your prompt response. Sincerely, Errol M., [redacted]

My close friend Rick Canham from Mill Valley, CA, purchased a Tracer GT with VIN # JYARN62Y1KA000368 in October 25, [redacted]. In December, he faced a situation with a dead battery. The dealership, Motopia in San Rafael, CA, collected the bike, replaced the battery, and supposedly checked the charging system for any issues. Unfortunately, while in their possession, Rick passed away. I am Peter Lindquist, and Rick bequeathed his motorcycles to me. When I retrieved the bike and rode it back to Rick's home, the 'Check Engine,' 'TCS,' and 'ABS' lights stayed on throughout the 10-mile trip. Since early January, I have been inquiring with the dealer about obtaining the necessary equipment (which I believe Yamaha mandates for all dealers) to diagnose and reset these warnings. It has been nearly 3 months now, and we are unable to enjoy the motorcycle due to these persistent alerts. I am eager for assistance in resolving this matter promptly. Dealing with a $13K asset that cannot be used is extremely frustrating.

Hello, my name is Yair A., a 66-year-old citizen of Israel. I recently toured Austria for 10 days on the Tracer [redacted] and was so impressed that I decided to purchase the new TRACER GT [redacted] premium model. I placed an order through Metro Motor, Yamaha's local dealer in Israel, about two weeks ago. This isn't my first time buying a bike from them. While researching the GT model on Yamaha's global website and the Israeli dealer's site, I noticed a discrepancy. Yamaha's site states that "2 color-matched side cases are fitted as standard," distinguishing the GT model from the TRACER [redacted]. However, the Israeli dealer's site seems to indicate that the side cases are excluded and need to be purchased separately, despite all other features being the same. I kindly request Yamaha's formal clarification on this matter to avoid any confusion or misunderstandings before finalizing the purchase. I eagerly await your response. Sincerely, Yair A.

I bought a Yamaha FZS in August [redacted], and recently, in December, I went to a Yamaha service center for its latest servicing. According to the technician, my bike's front shocker oil seal is damaged and needs around $[redacted] for repairs. I am disappointed as to how a Yamaha part could fail so quickly. I initially trusted Yamaha but now I feel let down. I am hesitant to recommend Yamaha to anyone in the future due to this experience.

I purchased a new [redacted] MT09 from the official Yamaha dealership in Limassol, Cyprus. Despite being informed it would arrive in 5 weeks, it took over two months. The oil and filter change at [redacted] kilometers was handled well, but when I needed the 10,[redacted] km service, they directed me to a mechanic nine kilometers away as they don't have one on-site. Given the distance, I suggested alternatives due to my work schedule, but they stated the mechanic doesn't work on Saturdays. I was disappointed by the lack of accommodation for customers. I, an experienced rider of 47 years, prefer convenience. I also found the lack of communication and flexibility frustrating. Considering upgrading to the MT10, but with the current service experience, I might explore other manufacturers. Disappointed with Yamaha Cyprus' customer service. Sincerely, Nicholas Panayides.

I am extremely disappointed with the service provided. After getting my FZS back from the service center, the electrical components, such as the meter and lights, stopped working. Despite being a loyal customer, the issues arose immediately after leaving the facility. When I raised the concern, they stated that they do not guarantee anything once the vehicle leaves the center. I specifically requested work on the electrical parts and battery, and the problems were clearly due to their lack of attention during servicing. This situation implies that they believe a vehicle should only function properly at their location, which defeats the purpose of servicing. Blaming the faulty work on the components shows a lack of accountability and care. They may excel at charging high service fees, but their quality and responsibility are severely lacking.

Dear Sir, I am Karthikeyan C. from Tiruvallur. Last year on the 14th of April [redacted], I purchased a new Yamaha FZ V3 model (TN 20 CR [redacted]) at the Sambatraj Motors showroom in Tiruvallur. Unfortunately, within just one year of owning the bike, I have had to service it multiple times due to various issues such as the battery, sensor, and self-motor trouble. I have found the explanations and service provided by the dealership to be unclear and unsatisfactory. Despite my efforts, I have not received a proper response regarding the ongoing issues. During my recent visit, I felt my requirements were being questioned rather than addressed. I kindly request you to investigate and take necessary actions concerning this matter. Thank you for your attention. Sincerely, Karthikeyan C

Hello, I purchased a ZR DRUM BS VI MODEL (ENG NO-E32SE[redacted]) on 25FEB2020. After two months, we encountered a speedometer problem. Following the lockdown, I visited your service center where I was informed that a wire was cut and I was pressured to pay for the replacement. I raised my concerns with the service manager in Kolkata, Mr. S. Mahapatra, but he did not address my issues and even ended the call abruptly. I have several questions: 1) Have I purchased a vehicle from any of your dealers in India? If yes, why is the service manager misguiding me? 2) Why was I charged Rs.[redacted] at the service center if the issue has not been resolved yet? 3) How can I trust the quality of this model if it had issues within four months of purchase? I am dissatisfied with this purchase and hope for a prompt resolution. Otherwise, I will escalate this matter to the consumer forum. Thank you, Subhashis

Dear Sir, I received a Yamaha [redacted] De’light as a gift from my uncle's estate in March [redacted], which he originally registered on June 29, [redacted]. The scooter has only traveled [redacted] miles. During its first service at the local Yamaha dealer, Jay of York, they mentioned it was nine days past warranty and charged me £58.02. The issue is with a faulty passenger foot peg on the left side, which they refused to repair under warranty and quoted £60 for the fix. Given my age of 67 and the current Coronavirus restrictions, it's difficult for me to take the scooter to York. I am seeking help to have the foot peg repaired at an approved dealer in Leeds, York, or Harrogate under warranty, despite the nine-day expiration due to exceptional circumstances. Regards, Paul Sketchley

Dear Team, I, J Ravikumar, am writing to address an issue with my bike maintenance records. My bike with registration number TN13R [redacted] was purchased on 14-06-[redacted] and received its 1st service at the dealership on 27-07-[redacted] for the 1000KM service, as shown in the attached snapshot. However, there seems to be an error in the system, as the maintenance record reflects a date of 13/08/[redacted] @ [redacted] hrs instead of the actual 27-07-[redacted] @ [redacted] KM, as evidenced by job card number [redacted]. This incorrect information has been affecting my warranty support, with dealerships informing me that major repairs may not be covered due to the first maintenance issue. Such discrepancies impact the confidence in the service provided and may deter others from choosing Yamaha bikes in the future. I have attached all relevant documents and kindly request that the maintenance record be corrected in the system to prevent further issues. Despite previous attempts to address this with Yamaha customer care, the problem remains unresolved, causing inconveniences with my bike. Thank you for your understanding and prompt attention to this matter. Best regards, Ravi

Subject: Urgent Correction Needed for Bike Maintenance Records Dear Team, I am writing to address a crucial error in my bike maintenance records. My name is J. Ravikumar, and my bike registration number is TN13R [redacted]. On 14-06-[redacted], I purchased my bike and had it serviced for the first time at the dealership on 27-07-[redacted] for the 1000KM service (please see the attached snapshot from the system). Regrettably, the first service date was mistakenly entered into the system as 13/08/[redacted] @ [redacted] hrs instead of the correct date of 27-07-[redacted] @ [redacted] KM. I have attached the job card number [redacted] for your verification. This error is causing issues with warranty support, as dealerships are unable to consider major repairs due to the incorrect maintenance entry. This situation is concerning as I have always maintained my bike diligently and promptly. I kindly request your assistance in rectifying the maintenance record to ensure seamless warranty support and maintain confidence in the service provided by Yamaha. I have attached all relevant documents for your review. Thank you for your prompt attention to this matter. Sincerely, Ravi

I recently had my vehicle serviced for the 5th free service at 13,[redacted] kilometres. I reported an engine noise issue, and the service team replaced the small chain sprocket wheel, but the noise persists. Despite charging for greasing, they did not apply any grease to my vehicle. The service center is not taking into consideration the inconvenience of traveling [redacted] kilometres for servicing. The overall service experience from Venkateshwara Motors in Hyderabad has left me unsatisfied. I hope for better support or at least a simple thank you from the team. -Avinash Reddy V

Dear Sir, I am writing to inform you that I brought my vehicle to your service center in Mala for repairing an engine oil leakage issue. Despite being informed that the problem was fixed due to washer problems and undergoing a second service, the same problem persists. As I heavily rely on my car for daily transportation over many miles, I am greatly inconvenienced by this recurrence. I am constrained financially and time-wise to deal with this ongoing matter. This recurring issue points to a mistake on the part of your service center, and I believe it is not in line with the standards Yamaha upholds for its valued customers like me. I kindly request prompt action to address this matter expeditiously. Sincerely, Rahul C V

Subject - Issue with Self-Start Unit in New Yamaha Bike Dear YAMAHA Team, I lodged this complaint on April 16, [redacted] but have yet to receive a resolution. While I admire your brand, I must express my disappointment in the poor customer service I have experienced. I purchased a Yamaha Ray ZR Street Rally version on September 25, [redacted]. Within 20 days, the bike began experiencing startup issues, which I promptly raised during the first service with the service center and the sales manager. Unfortunately, the problem has now escalated to the point where the bike is no longer working. The service center has advised replacing the entire self-start unit at a cost of Rs. 8,[redacted] plus Rs. 4,[redacted] for wires. I believe this should be covered under warranty given the technical nature of the fault and the fact that the bike is relatively new. It's concerning to encounter such issues within just six months of purchase. I urge for a proper replacement and swift resolution to this matter. Your prompt attention to this issue would be greatly appreciated. Customer: Sudha P Vehicle No: TN 06 Z6401 Purchase Date: September 25, [redacted] Model: Ray ZR Street Rally (Blue) Dealer: Paras Yamaha, Anna Salai, Chennai-[redacted] Thank you.

Hello, My name is D. Maheswari. I reside in Udhmalai Pettai, Tiruppur district. On 29.01.[redacted], I purchased a Yamaha Ray ZR scooter with license plate TN 78Q [redacted] from Suriya Prakash Motors, a dealer of Yamaha vehicles in Udhmalai Pettai. Shortly after buying the scooter, the speedometer cable broke. However, when I contacted the showroom for repairs, they insisted I pay an additional fee before they would fix it. I complied and had the cable replaced. Unfortunately, the same issue recurred in a few months. When I approached them again, they suggested I buy a new battery from another shop instead of providing proper service. Despite my repeated requests, they refused to rectify the situation without extra charges, leaving me with concerns for my safety. If I don't receive a satisfactory response within three days, I will seek legal action through a consumer court for their negligence and unfair treatment.

I visited the service center on 19/05/[redacted] for routine servicing and reported a starting problem with my bike. After servicing, they assured me that all spare parts were working normally and provided an FI report card indicating the battery was okay. However, the issue persisted. After mentioning it during a service feedback call and on WhatsApp, I returned to the center on 26/05/[redacted]. Surprisingly, they then informed me that the battery was not functioning correctly. I have the report card, WhatsApp chat screenshot, and my service job card for reference. This has been a frustrating experience as the bike is used by my wife, who is facing difficulties due to this ongoing problem.