Woolworths (Australia) Customer Service Issues

Hello, I have purchased reusable bags from Woolworths before they announced the elimination of plastic bags. I appreciate Woolworths' dedication to environmental change. However, I have concerns about the practicality of some of the bags sold by Woolworths. Certain bags are too large and unwieldy, leading to them being overstuffed at the checkout and causing issues when transporting goods in the car. I urge Woolworths to reintroduce the polypropylene bags that I prefer (item number [redacted]). Many customers who purchased these bags would like to see them return to stores. These bags are sturdy, do not topple over, and are simply fantastic. Please consider bringing them back for purchase. Thank you, Jodie

I placed an order on Tuesday, June 5th for pickup on the 6th. While checking out, I changed the payment method to my partner's PayPal account. Even though I logged into their account and selected the bank account, my PayPal account was still charged. I didn't confirm or log in with my PayPal account. I contacted PayPal and they advised me to reach out for assistance. I am very upset about this and hope to have it resolved or at least get an explanation as to why my account was charged when it wasn't the one logged in for payment. It's crucial that the correct account is charged as I have important bills to pay next week before receiving my work payment.

I placed an online grocery order on 2/6/18 for delivery the next day. Upon receiving the order, I meticulously checked each item against the invoice and found everything accounted for. The issue I wish to address is with the watermelon red seedless quarter I received. This is the second instance of receiving waterlogged watermelon. I had to return it to the Tuggerah Woolworths at Tuggerah Westfield. I opt for online shopping for its convenience and time-saving benefits, but in this case, it's been inconvenient and time-consuming. I paid a $12 delivery fee and feel this has put me at a disadvantage. Could you kindly remind the pickers to ensure they select quality watermelons in the future? I have decided not to order watermelons online anymore.

I have inquired multiple times about Woolworths' new plant-based mince, and today I stumbled upon it in the meat section by accident. The issue I encountered was two-fold: first, none of the staff were knowledgeable about the product when I asked for help, and secondly, why would a vegetarian item be placed among the meat products? Vegetarians typically avoid the meat department. There is a specific section for vegetarian products in the deli area where similar items are usually located on the shelves. This is also where the staff directed me to search, mentioning it should be there if available. After searching for this product for so long, along with others, it was frustrating to face these obstacles.

Hello, I recently purchased Huggies Ultra Dry Infant Care Jumbo Nappies in the Walker Girl 13-18kg size, but unfortunately, they did not fit well. I exchanged them at the store for the Huggies Ultimate Jumbo Walker Nappy Pants Girl 14-18kg. However, I was disappointed to find that the Ultimate pants were leaking badly, causing discomfort to my daughter. She even cried when wearing them, and they seemed to be causing her to walk awkwardly. After reading reviews online mentioning similar issues and even safety concerns with the resealable bands, I am contemplating returning them for a refund. I appreciate any guidance on this matter before I visit the store. Thank you.

I had a recent experience with Woolworths' customer service over the phone that left me disappointed. During my call yesterday to add points without my card present, I encountered a representative named Regenald who was rude and impatient, not willing to listen. When I requested to speak to someone else, he hesitated but eventually connected me with Coby. Though Coby seemed nervous, he was able to understand my issue and add the points successfully. Despite this, only the 42 points I initially mentioned were added, not the extra [redacted] promised. Coby's professionalism was appreciated, but this experience with Woolworths was unprofessional and disappointing. It is crucial for companies like Woolworths to treat customers respectfully to maintain their reputation and retain business.

Yesterday, I had a disappointing experience at your Rye, VIC store. At checkout, a young girl was assisting me with POS [redacted] trans [redacted] when the pavlova scanned at $8 instead of $6 as my son had noticed. When I inquired, she called for help, but nobody came, causing a delay with a growing line. I offered to pay for everything else first so the young girl could keep serving customers smoothly. An older lady, potentially the manager, checked and confirmed the $6 price on POS [redacted] trans [redacted] at 17:08 on 9/6/19 without explaining. When I asked, she confirmed the price, but insisted I pay. Despite explaining the situation, she was unhelpful and charged me anyway. The experience was rude and lacked customer service. I wasn't even given the stickers for my kids. This behavior sets a negative example for younger staff. In contrast, I usually shop at Woolworths in Newmarket, where the staff is respectful and helpful. The lack of respect and rudeness towards customers is concerning. Thank you, Mara.

I had a disappointing experience at Coburg Station Woolworths due to poor customer service from the deli staff. I requested a specific type of ham, and while the staff member, Helen, sliced it for me as requested, I overheard her complaining about customers in Greek. When I raised my concerns with the store manager, Dave, he did not provide a satisfactory response and seemed unapologetic, despite his strong smell of cigarettes. I mentioned my background in retail management and the discrepancy between the service provided and the signage promising personalized slicing of meat. Later, in the bottle shop, I heard loud laughter from the deli area, causing me to feel uncomfortable. As a loyal customer for 16 years, I am seeking reassurance on the actions to be taken regarding this incident.

I am disappointed with my recent purchase of garlic bread at Eastgardens Woolworths on 2/11/19 at around 5:30 pm. My partner and I chose the Woolworths brand garlic bread because we trust the product and have enjoyed it before. However, upon opening it at home, we discovered that it was covered in mould, despite the best before date being 11/11/19. This was shocking and unacceptable, especially from a "fresh food" grocery store. I have photographic evidence of the mouldy bread and am appalled by the unhygienic condition of the product. As regular shoppers at Eastgardens Woolworths, this experience was truly disappointing. We disposed of the garlic bread and would like a full refund for this unsatisfactory purchase.

I recently bought a packaged rump steak from St. Helena, only to find it had a high fat content. After returning it to the store, my wife discovered a similar issue with the eye fillet steak we purchased as well. This is not the first time we have encountered this problem, leading me to believe that there may be a lack of quality control in place, allowing inferior pieces to be packaged with the top-grade meat intentionally. I'm concerned that the staff at the store are not able to provide adequate customer feedback. As loyal customers of Woolworth for 30 years, these experiences are disappointing and leave me feeling frustrated. I suspect there may be dishonesty involved, possibly from your suppliers. I hope for a genuine response rather than an automated one. - T. Stillman

I arranged for groceries to be picked up today, December 23rd, from the Cobram Vic store. Upon getting home, we discovered that several items were missing. I contacted the store and spoke with Marty, who confirmed that he had my missing items. Marty went out of his way to assist me, delivering the missing items after his shift had ended. His exceptional service turned a disappointing situation into a very positive one. A big thank you to Marty at Woolworths Cobram. Wishing you a Merry Christmas! 🎄

A few months ago, I used to regularly purchase the “Simply Stir Fry” Bulgogi Beef 500g packs, always keeping at least one in my freezer at home. I was disappointed when the butcher at the Werribee Central Store mentioned that this item was no longer available. However, yesterday, I was delighted to see three packages on the shelf and bought two. Unfortunately, upon opening one pack, I found the meat to be stringy, with large pieces of tendon and uneven marination, requiring me to remove inedible parts. I am disappointed that the quality of the meat was subpar compared to my past purchases, especially considering the increased price of $2.00 per pack. Given the price of $24.00 per kilo, one would expect better care in selecting and marinating the meat.

On Thursday, 9.01.20, I bought two packs of Lamb Steaks at a special price of 2 for $12. I planned to enjoy them with my husband over two nights before the use by date of Jan 17. Unfortunately, after opening the first pack, I found mostly fat and sinew, with only a small, egg-sized piece of edible lamb. When I returned the second pack to the Sale store for a refund, I was informed that I needed a receipt for a refund and was only refunded for the one pack I returned. Disappointed with the situation, I expected better treatment from a company that claims to provide top-quality produce. Sadly, I will no longer be a customer after being misled by the poor quality of the Lamb Steaks when Australia prides itself on top-notch lamb.

On February 4, [redacted], Hello, I moved back to the Netherlands in [redacted] after a 4-year stay in Australia. Our green Woolworths "Bags For Good" have worn out completely, and we urgently need new bags. These shopping bags are fantastic - the perfect size and very durable. I would like to request 10-12 new bags and am willing to make a bank transfer for both the bags and postage costs. I eagerly await your response. Best regards, David J. The Netherlands.

I had a frustrating experience with Woolworths while trying to place an order from their catalog. The price of the sauvignon blanc I ordered was higher than advertised. After contacting the online team, supermarket team, and BWS without a resolution, I ended up canceling the liquor order and moving forward with groceries. The whole process took almost 40 minutes, leaving me feeling dissatisfied and questioning why I should continue using Woolworths for my shopping needs.

My dog is a selective eater. I recently found a product in your fresh pet food section that he enjoys, the Premi-Yum minced free range chicken meat. However, it seems to have been discontinued at the Centrepoint branch in Western Australia. I have been a loyal customer for years but may have to switch to shopping at IGA if I can't find this product. Thank you, Roger Woolley.

I recently received an order that was missing several items, including one jar of face cream that I paid $45 for. Unfortunately, I misplaced the order number and the receipt with the list of goods. This was my first time ordering online, and it has been quite unsatisfactory. I received only the day cream instead of both the day and night cream I ordered. The bags were also not labeled, adding to the confusion. I am disappointed with this experience and would like to resolve this matter by speaking with someone. Despite the inconvenience, I understand the importance of keeping a record of my orders. The representative I spoke with mentioned there was an issue with payment not reflecting, even though I have paid for the missing items. Joan Leamon.

Yesterday, my wife, aged 75 and terminally ill, visited your store in Plainland QLD to purchase 2 packs of 36 rolls of Quilton toilet paper. At the express checkout, she ensured the item code was visible on one bundle for scanning. The cashier, around 60 years old, insisted my wife lift a bundle for scanning and was incredibly impolite throughout the transaction. My wife struggled due to her frailty. The cashier seemed annoyed after chatting with a male colleague before serving us. This isn't isolated; I've faced similar rudeness from multiple staff members. Unlike my wife, I refuse to tolerate such behavior. What's happened to the customer service at Woolworths? Have the store manager adequately trained and managed the staff on customer care? Has profit overshadowed customer satisfaction at Woolworths? We used to love shopping at Woolworths, but not anymore. Goodbye.

A few days ago, when I placed my home delivery order, essential items like toilet paper and hand sanitizer were out of stock. I noticed that toilet paper was back in stock at the store this morning. However, I fear it might be sold out by the time I reach my local store in Camberwell. Given my age in the mid-80s, going shopping has become quite challenging for me. I've been satisfied with the previous home deliveries I received. The updates were helpful, and the delivery staff were friendly and kind. I hope you can help me with this situation since these items were on my original shopping list. Thank you, Margaret H. (Mrs.)

I would appreciate your assistance in advance. Due to my hearing impairment, phone communication is challenging. I attempted to connect my rewards account to my newly created online ordering account but encountered difficulties. I am unable to access my rewards account to retrieve my contact details for receiving the access code. The code has not been received via email or SMS, indicating a possible lack of linkage between my rewards account and contact information. I am seeking to update my contact details within my rewards account to ensure I can receive access codes. The details for my rewards account are: - Name: S. Richardson - Rewards Number: [redacted] - Email: [redacted] - DOB: 03 Sep [redacted] - Address: 14 Shann Place, Chifley ACT [redacted] Thank you, Sue R.