Woman Within Customer Service Issues

I placed an order on April 30th and received an email stating that the items would be shipped on May 17th. Despite there being no back-ordered items, I was given a vague explanation about "safety measures" due to COVID-19 causing the delay, which I found questionable since a previous order in January was shipped promptly. I requested to speak with a supervisor due to dissatisfaction with the customer service representative, who repeatedly tried to dissuade me. After being placed on hold for 45 minutes with no response, I am extremely disappointed with this experience, especially since I rely on online shopping due to being handicapped.

Order #[redacted] was shipped on 4/28/[redacted] but has not been received. Despite being told it would arrive on May 6, and then May 10, it's now just "on the way." Tracking shows it was with Pitney Bowes in Atlanta on May 4, then with Newgistics on May 6. USPS has no record of it. Customer service said to wait 14 business days from the shipping date, but that has now passed. Payments have been made, but the goods have not arrived, causing missed occasions to wear the items. Despite catalogs, ordering more is worrisome. Help is needed to address these delays and uncertainties.

My name is Mary J. Martin. I placed an order on April 29th and received an email about a possible delay, but the wait has been unexpected and concerning. If there are any issues with the order and returns are needed, I would like to know the timeframe for that process. My order number is [redacted]7 for $[redacted].61. I have decided to cancel the order and would also appreciate being removed from your mailing list. It appears that the efficiency of your business has declined, as it's difficult to reach a real person for assistance. Please send me a confirmation of the order cancellation to [redacted]

I received order number #[redacted]1, and unfortunately, the shapewear I received is not the correct size. There was no invoice enclosed in the package, so I cannot find the return information. I have been struggling to navigate the return process on your website for days. I believe it's concerning that items are shipped without proper paperwork. I spoke with customer service on 6/02 or 6/03, and the representative was unsure how to proceed without the paperwork. They suggested taking the bag to the post office, but I am unsure if that is the correct process. I am frustrated by this experience and will have to spend time tomorrow on the phone to obtain the correct return address to secure my refund promptly.

I recently purchased clothing items from Woman Within and encountered sizing issues. Despite following the website's sizing guides, the items were consistently too large. I contacted customer service to exchange them, with no success. They offered free returns twice but failed to provide a shipping label. The third representative was unhelpful, offering a gift card instead of a refund. After requesting to speak with a supervisor, I was transferred to a queue and left waiting for over an hour. The lack of resolution and poor customer service have been frustrating. I believe an exception should be made regarding the return shipping charges. My experience highlights the need for improved customer service practices and better training for staff at Woman Within.

I placed an order with Woman Within on 6/9. The tracking indicated it shipped on 6/11 with an expected delivery by 6/23. Today is 6/23, and my package has not arrived as promised. Despite paying $15 for shipping, the service has been inefficient. Attempts to contact customer service resulted in being put on hold for 1 1/2 hours without speaking to anyone. The package has been stuck at Monroe Township, NJ, since 6/15, and I am frustrated with the lack of information regarding its delay. My daughter is also facing issues with order tracking on the website. The extended delivery time is unacceptable, and blaming it on Covid is not justified. The level of service received is disappointing and raises concerns about the company's professionalism and care for its customers.

I am trying to return an item, but the package did not include an invoice or order number, making it very challenging for me. I reached out to Womanwithin customer support for assistance. They mentioned they would send me an invoice via email, but I have not received it yet. Furthermore, I am unable to access my account due to password issues. Despite attempting to reset the password using the "forgot password" option, I have not received any reset links via email. As a loyal customer, this experience has been frustrating, and it has made me reconsider future purchases from Womanwithin.

I contacted Woman Within again today regarding a billing discrepancy. I placed an order on June 13 for 6 tops at 3 for $33 each, totaling $66, and a pair of jeans for $29.99, totaling $95.99 before shipping and tax. However, upon receiving the email confirmation, I noticed that Paypal was charged $[redacted].12. Despite contacting them that morning, I was unable to change the charge or cancel the order, even though it was only 12-14 hours after I placed it. I have called twice before today with no resolution. I have been overcharged $38.94. They advised me to return the order for a refund, but I have not received the entire order yet, as items are arriving one by one and I have already worn 2 items. During a chat, I explained this to "Phyllis," who then referred me to "Ellen," who suggested I pay $5 for a lawyer's service to look into the matter. This seems questionable to me. I will reach out to Paypal for assistance as I am disappointed by this experience with what I thought was a reputable company.

I made an order (#[redacted]8) on October 31, [redacted], for a long hooded taslon jacket. The item is still on backorder. I have been trying to connect with a representative to inquire about the expected shipping date and the free 3-piece weekender set (code WWCZX50) that was offered with orders over $50, which seems to have expired on 12/6/21. I have noticed other companies delivering items more promptly. Despite delays, I trust this company based on previous satisfactory orders. I hope to receive the coat before the Northeastern winter ends as the weather is becoming harsh.

I recently had a chat with Pearl Wilson about receiving an expired code for a birthday card. The code WWDHAL22 expired on March 13, [redacted], and I could not use it for my birthday on March 14. I was directed to a secure link to resolve this issue, but I am having trouble filling out all the required fields on the form. My contact details are as follows: Ann Granelli, 14 Pine Crest Drive, Oakland, NJ [redacted], cell phone number [redacted], old email [redacted], and new email [redacted] I am unsure which email Woman Within has on file. When entering my credit card information, I am unable to input the CVV code after entering the expiration date (Mastercard [redacted]). I am confused about whether to use another credit card. I would appreciate it if you could assist me with filling out the secure form together or provide a new code via email to resolve this frustrating issue.

I encountered an issue while trying to place an order on Woman Within's website. There are 8 items in my shopping bag and my ID is 7WA1N9. When I attempt to proceed with the purchase, I receive a payment error message requesting my credit card's CVV number. Despite entering the 3-digit number multiple times, the error persists after clicking "CHECKOUT." Consequently, my credit card shows pending charges for the correct total of $[redacted].23 five times. I have reached out to Woman Within through the provided phone numbers but unfortunately, the representatives I spoke to, including Kaitlyn, were unable to resolve the issue or escalate it further. Following advice from my credit card company, I am awaiting the pending charges to process before taking any further action. Any assistance would be greatly appreciated. Thank you.

I am having trouble registering my card online. Everything works fine until it requests my cell phone number. I have attempted six times, but it does not accept my number. Even though I enter it correctly, it keeps asking me to input my cell number repeatedly. If this process is so challenging just to register my card, I am concerned about the service when placing clothing orders. There have been no changes to my cell number in years, and it is the same number I provided when I opened my Roaman's account, which I have used for over twelve years. What could be the issue here? Thank you for any assistance.

On June 5, [redacted], I placed an order with Woman Within for a Vivid Red Seersucker Capri Pant, Vivid Red Seersucker Short Sleeve Top, 2 pairs of Capri Pajamas, and a pair of jeans in the color indigo. After finalizing my order, I inquired about the total cost, which the young lady informed me was approximately $[redacted]. However, upon checking my Navy Federal Credit Union checking account today, I discovered two transactions from Woman Within. One transaction is pending for $[redacted].90, and another for $[redacted].33 was already deducted from my account on June 7, [redacted]. I am disappointed to see the amounts differ from what was originally quoted to me. I would like to have the total adjusted to match what I was initially told by the representative. This experience has left me as a longstanding customer feeling very let down.

I like shopping online at Woman Within, One Stop Plus, and Full Beauty.com. However, I would appreciate it if you could stop sending me catalogs and text messages from Jessica London, Roamans, and Catherine's as they are out of my budget. Thank you for addressing this matter. Janet S. Email: [redacted] 4 Rhinehart Lane, Apt. [redacted] Little Rock, AR. [redacted]