Woman Within Customer Service Issues

I have recently received another notice from the post office about owing $10.90 for postage due on a package from WW. This is the second notice I've received in a month. I have no idea about the contents of these packages as they are sealed, and nobody from WW has been able to provide any information. I've had to wait in line for about 20 minutes during the busy Christmas shipping season, and this has happened twice, causing me to miss two lunch hours. I am frustrated and hope someone can investigate why this is happening. Additionally, in the past two months, I have been unable to track my orders with WW. Despite having purchased Christmas presents, according to WW, I haven't ordered anything since [redacted]. This discrepancy is causing me a lot of distress, and I am determined to resolve it. Lastly, while trying to shop online today, I encountered issues with your website. Items weren't staying in my cart, and I couldn't continue an order the next day. Rebuilding my cart took 21/2 hours, only to be told at checkout that I couldn't use a discount I hadn't even applied. This experience has been frustrating, and I hope to receive prompt assistance to sort out these problems. Thank you.

Subject: Re: Your WomanWithin.com Inquiry Hello Woman Within Support, Thank you for providing me with information about the bra I ordered. I was informed my sweatshirts were on backorder until March when I placed the order. I wasn't aware of the price change policy. Could you please direct me to where in your catalog this policy is located for future reference? Today (2/22/19) I received an email saying the sweatshirts will be sent out tomorrow. This doesn't leave me much time to cancel and reorder at the new price. I find this disappointing as a loyal customer of Woman Within. I encountered difficulties responding to you. Despite my efforts following your instructions, I kept receiving error messages. Thank you, Marjorie K.

I've encountered issues with shipping charges on my recent orders from Woman Within. During my first order, I returned two pairs of pants that were too big for a smaller size, but none were available. I was denied the shipping charges refund due to an unspecified PayPal problem. In my latest order, the vivid red jacket I received did not match the color shown online and in the catalog. After contacting customer service and being promised a refund for the shipping charges, I only received a partial credit on PayPal. I am disappointed with these experiences and have decided not to shop with Woman Within anymore. Please remove me from your mailing list and refrain from sending any more emails. The order number for the jacket in question is [redacted]34.

Subject: Concern Regarding Order Number: [redacted]2 Regarding the Bootcut Tummy Tamer Jean, item number 0[redacted]9-[redacted], in medium stonewash, size 18W: Hello, I recently received my order from Woman Within and was generally satisfied with my purchase. However, upon trying on the Bootcut Tummy Tamer Jeans, I noticed a significant issue. Despite ordering the same style and size as previous pairs, the waist of this particular pair is much too large, causing discomfort when worn. After comparing them to one of my other pairs, I discovered a nearly 2-inch difference in the waist width. I believe there may have been a mistake either in sizing or labeling. Unfortunately, I have discarded the original return label assuming everything was in order. I am reaching out for assistance in returning these jeans for a properly fitting pair or a full refund. Comfort and fit are essential for me, which is why I chose this specific style. I can provide photos if necessary. I hope to resolve this issue promptly as my past experiences with Woman Within customer service have not been satisfactory. Thank you for your attention to this matter. Sincerely, Renee

Dear Customer Service, As a loyal customer of Woman Within, I generally have been pleased with the products I've received. However, in my recent order #[redacted]2, I encountered two damaged items. The first is item #0[redacted]1-[redacted], which I adore, but unfortunately, it arrived with a hole near the neckline. The second item, #2[redacted]9-[redacted], has an unremovable stain on the back. Although I have received damaged items in past orders, I never raised this issue as they were repairable. Regrettably, these two items are beyond repair. This experience has left me disappointed, as I have always relied on Woman Within for quality products. I kindly request guidance on how you intend to address this matter. Best regards, Sue-Ann H. [redacted] Cherry Hill Drive Poughkeepsie, NY [redacted]

I have been ordering from your company for several years. After my last order, where some items I wanted were 'SOLD OUT,' I received another catalog. I carefully selected some items, waited to ensure they would fit in my budget, and called to place an order. Unfortunately, I was told they were once again 'SOLD OUT.' When I received yet another catalog, the same items were advertised at the same price. I noted the catalog numbers, called to place my order, and to my disappointment, they were 'SOLD OUT' once more. This pattern repeated itself over the next few days, with the same items being featured in each catalog and quickly becoming unavailable. It is frustrating that the items I want are continuously advertised but never available for purchase. I have never been offered back orders or rain checks, which seems like a standard practice in such situations. It's disheartening to see promotions when it's impossible to place an order. Thank you, Nora L. Peterson

I ordered 4 pairs of pants and 2 bras, as I’ve done multiple times. However, the bras were too small despite being my usual size, and the pants didn't match previous purchases. After returning them, they were returned by WW for being old and damaged, which isn't true as I only tried them on. I just want the $[redacted].29 credited back without being charged for shipping. I’m left with unwearable items and my money held by Woman Within. Can someone assist me?

I am facing another charge for an item that was already deducted from my bank account. I initiated a dispute around 30 days ago but have not received any documentation to submit my bank statement copy for resolution. My account number is ***-**6-[redacted]. I requested this account to be closed due to previous errors. I require this issue to be rectified. I attempted the live chat, but the system directed me to pay $1 to consult with a lawyer. I refuse to pay any additional fees. Please address this situation promptly before I escalate my concerns to the Better Business Bureau. Thank you.

Regarding order #[redacted]0 placed on 12/22/19: I paid $26.99 for two-day delivery and was assured it would arrive by 12/24/19. However, I just received a notification that it will arrive on 12/27 via priority USPS. I am requesting a refund for the expedited shipping fee. Additionally, I missed out on a $25 discount for an order of $50 due to its expiration shortly after I placed my order. This experience has been frustrating and I hope for a resolution. Thank you. - Janet T. Email: [redacted]

I am seeking information regarding the exchange of a coat I sent back in the wrong size on December 6th. Despite being notified by Jahzeel on 12/16/[redacted] that the smaller size was being dispatched, I have still not received it. Additionally, I received a bill for the coat even though the exchange has not been completed. I made multiple unsuccessful attempts today, December 26, [redacted], over a span of three hours to contact customer service by phone. I urgently request an update on the status of my exchange as winter is already here and I cannot accept the bill until the correct item is received. Thank you for your assistance.

I recently made a purchase and realized an item I didn't intend to buy was added to my order. I already have a similar aqua corduroy shirt, hence why I didn't purchase it initially. I kindly request you to remove it from my order and refund my account. I'm sure you won't have any trouble finding another buyer for it. Thank you for your understanding. I'm currently wearing another shirt purchased from your store, and I must say, it's also lovely. Thank you for your assistance.

On July 12, [redacted], I placed an order for a black boy short bathing suit bottom. However, the item I received today is a BLACKberry shade of purple, which does not match the top I bought earlier. There was no invoice in the package, making it difficult to return. When requesting a postage-paid label, I was informed this was not possible. I am disappointed that they made a substitution without my approval and failed to provide return information. I am hesitant to pay for return shipping since I already paid for shipping upon ordering. I was advised I would have to cover return shipping costs and might receive a shipping refund once the item is credited back. This experience has left me dissatisfied, and after seeing similar complaints online, I regret to say this will be my last order with this company.

I recently contacted your service department regarding the status of my order #[redacted]0 for a Taslon Anorak coat, originally placed on 9/13/20. It seems that the item won't arrive until November due to delays in receiving it from the manufacturer. After several inquiries with no updates as promised, I am disappointed with the service I have received. I have been a loyal customer for years and even applied for your credit card, which I have since canceled due to this situation. I would appreciate a written response detailing when I can expect my order and if any discounts will be applied for the delay. Thank you. Judith K.

In July, I was informed by Woman Within that I would receive a $12.99 shipping rebate. However, after 3 months, I have yet to receive it. Despite multiple attempts to resolve this with WW, the issue remains unresolved. As a low-income senior, every dollar counts, especially as I try to purchase sale items for my daughter's upcoming birthday. I kindly request that the promised $12.99 rebate be applied to my shopping cart ID 061klx to alleviate this situation. Any assistance in resolving this matter and providing relief would be greatly appreciated. Thank you for your help. - Diana May T.

I placed an order for slacks with order number [redacted]5 on Dec. 12, [redacted]. You claim they were shipped on December 15, but as today is December 28th, I have not received the order. I am requesting a full refund, including shipping costs. I never received any communication from you after placing the order, and I only found out they were shipped when I contacted the shipping department. Please provide me with an update promptly. -Louise J.

I placed my first order last week and encountered an issue. My Customer number is [redacted][redacted]. The merchandise I received had items under the wrong catalog number, which was disappointing. Instead of the 2 pairs of Embroidered Leggings in Blue Floral, catalog #25-[redacted]-[redacted], I received one pair of Blue Wild Floral leggings. This mistake has left me very upset, especially since I was looking forward to these items for our upcoming vacation. I am hoping to find a solution without having to go through the hassle of returns. Sincerely, Shirley Sisco-Jacobs

I've been struggling to get assistance. I've made two calls. The first one got disconnected, and the second call had a 26-minute wait time. I really need someone to address this issue. I purchased a pair of boots on 1/26/21 with order number [redacted]8 and returned them in February. Although the boots show as returned on 3/5/21, I haven't received the credit on my Woman Within card, which seems to be marked as a Woman Within purchase. I submitted a request on the website on 3/27/[redacted] with the details above. Jonathan replied to my email on 3/31/21, inquiring about voiding a gift and issuing a refund to the Woman Within card. On both 3/31/[redacted] and 4/4/21, I responded, requesting to void the gift card and credit the Woman Within card instead. However, as of this morning on 4/6/[redacted], the credit still hasn't been processed. I'm unsure of what the issue is, but it's frustrating that I have to keep following up on this. Kindly process the credit back to my Woman Within card.

I recently placed an order with Woman Within, and I've had difficulties with my last two orders. Unfortunately, I had to call in to place the orders as the online ordering is no longer available. Living in Texas, I want to ensure my orders are accurate. This time, I had issues with the representative rushing me through my purchase. I was looking to add one more item to my order but was told I had to check out immediately. It's important to me to have a patient and respectful experience when spending my money. As a 71-year-old with a background involving oil money and Cherokee heritage, I value courteous service. I expect to be treated with respect by customer service representatives of all ages.@author Elizabeth R. B.

I placed an order 16 days ago and it is still in process. When will it ship? Order number is [redacted]4. I talked to customer service who blamed the delay on the current situation with unemployment. They mentioned that they are short-staffed due to people choosing unemployment benefits over work. In my opinion, Woman Within should pay their employees better. Customer service representatives deal with a lot of complaints and deserve higher pay. Woman Within seems to prioritize profits over employee and customer satisfaction. It is now May 5th, and I'm still waiting for my order placed 20 days ago. The almost $20.00 shipping fee feels excessive given the extended wait time.

I just had a frustrating call with the WW rewards program representative. Despite not signing up, I was billed for a service I didn't use. While I was promised a refund after my membership cancellation, I only received a partial refund after 4 months. Despite opting out of the rewards program when placing an order, I received an email saying I was signed up again without my consent. I contacted customer service and was met with an unhelpful representative named Anne, who rudely dismissed my concerns. I adore your clothing but due to these experiences, I will not be ordering again. The way I was treated was unacceptable and caused me unnecessary stress. -Marialice P. (mapowers444@ yahoo.com)