Wix.com Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Wix.com customer service, archive #7. It includes a selection of 3 issue(s) reported September 28, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I originally set up a website with GoDaddy. I decided to use AutoDS with Wix, as it doesn't work with GoDaddy. Everything was going well, but when I tried to import from AutoDS, I kept getting a Wix token error. I contacted GoDaddy and learned I need to switch my domain to Wix, but they said I can't transfer it until Oct. 24 due to it being a new account. This issue only started when I changed my template on Wix. How can I resolve this so I can add products to my Wix site smoothly?
Reported by GetHuman-spsalesw on Thursday, September 28, 2023 12:24 AM
I require assistance with a billing query. I am in need of speaking with a representative regarding our billing account that requires urgent attention. Kindly contact me at [redacted] during the hours of 9:15 AM to 11:30 AM from Monday to Thursday. I need to settle the invoice for the Parish of the Transfiguration. As we do not possess a credit card and are unable to grant access to our account as per the diocese's instructions. I am puzzled as to why there aren't agents accessible to assist us in resolving our payment issue.
Reported by GetHuman8672086 on Tuesday, October 24, 2023 4:30 PM
I am currently unable to access my Wix account due to being locked out of my email. When attempting to recover my account through Wix, I am facing an issue where the domain appears to be registered to another individual. Consequently, I am unable to provide the required identification to regain access. I am seeking assistance via a phone call to resolve this matter promptly. I want to clarify that I do not authorize any additional charges related to soulshinememphis.com on my account and have already taken steps with my bank to prevent such charges. Please, reach out to me at [redacted] or via email for further assistance. Thank you, E.J.
Reported by GetHuman8679131 on Monday, October 30, 2023 5:34 PM

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