Wish Customer Service Issues

I placed an order over a month ago. I remember ordering HD video glasses and a mouse. The mouse arrived weeks ago, but I'm sure I also ordered the glasses which I really wanted. However, when I checked the order history on the website, it doesn't show the mouse order that arrived, leaving me unsure about what happened. The glasses are still in my cart, and I'm positive I didn't choose the mouse over them initially. Another order for a watch shows up alone, so I know I didn't mistakenly order just the mouse. I'm not complaining, but I'm confused and unable to check the status myself due to the site not displaying accurate information. I'll check my card now to see if the charge went through. If the glasses order didn't go through for some reason, I hope my money will be refunded. I am considering not wanting the glasses anymore due to the delay. I also had an issue with a broken watch in a previous order, but I'm adding a new one now while resolving this. This was my first experience with Wish, and I hope these matters can be resolved so I can continue doing business with them. Thank you in advance for your assistance.

I received a broken watch I ordered. It's a light-up watch with non-functioning LEDs, making it pretty useless. I haven't worn it and wondering if a refund is possible. Also, over a month ago, I ordered HD video glasses and a mouse. The mouse arrived weeks ago, but the order doesn't show on the website. The glasses, which I actually wanted, are currently in my cart. I believe there might have been an issue with the order, and I didn't want the mouse, just used it to expend extra money on the card. Another order with a watch shows up correctly. I will check my card to see if the payment went through. I appreciate any help in figuring out this situation. This is my first experience with this company, and I hope we can resolve these issues for future orders.

A few days ago, I received an email from Wish asking to "confirm my email change," which I ignored, assuming no confirmation was necessary. Today, I got an email welcoming "Afrikkah Wootten" to Wish when I logged into my account. This is not my information. This mix-up needs a quick resolution. Any unauthorized orders or charges on my account will be reported to my bank's Fraud Department. You can reach me at [redacted], and please title your response email "Wish replying to your query" to ensure I see it. Thank you for your attention.

I made a purchase for a purple women's watch on the Wish app for around $30 including shipping. Despite being told it would arrive in 8 days, I haven't received it or any shipping confirmation after a month. I used my CIBC debit Visa card to pay. Recently started receiving orders from Wish, but the watch is missing. If it's not possible to deliver the watch, I would like a refund. I have an upcoming address change. New address will be [redacted] Bankside Dr., Kitchener, Ontario, Canada, in the name of Janusz Soczynski. Thank you, Loraine Ritzmann.

Hello, I placed my first order with Wish on May 13, [redacted], for various craft dies and other items totaling £86.50. Shortly after realizing the total amount, I contacted Wish immediately to cancel the order. They advised me to place a new order on the same day and assured me I would receive a refund for the £86.50. However, I have yet to receive the refund, and my bank confirmed that the amount was deducted from my account. I proceeded to place another order on the same day for £18.85, which I am satisfied with. Unfortunately, I do not have a record of the items from the initial order, but I have emailed Wish twice without any response regarding the refund. I kindly request that someone from the appropriate department contacts me via email to address the refund matter. Thank you. Mrs. J. Telfer

My account was flagged for a refund last year in [redacted]. In January [redacted], I made a purchase of about 15 items from Wish. I received everything except for the smart wallet I ordered for my boyfriend, which cost $28. I am disappointed as this item has not been delivered to date (5-30-19). My boyfriend was really looking forward to it, and I have been unsuccessful in reaching customer service to resolve this issue. I also have pending appeals regarding my flagged account, but I have not received any response. I do not want a refund unless I cannot receive the item. I simply want the wallet I ordered for him, especially since it was a bit pricey at $28. I would appreciate any assistance with resolving this matter. Thank you.

I encountered an issue trying to order items from my wish list due to the website's setup constraints. To work around this, I created a new account using my middle and last name along with a different email to start fresh, enabling me to make the purchases I desired. However, this led to suspicion of fraudulent activity. I complied with their request for a picture of my license and explained that I used a prepaid debit card, so there was no bank statement to provide. Despite sending a picture of the card with my full name, they threatened not only to cancel my orders but also to withhold any potential refund. The runaround I'm experiencing is frustrating, and the lack of access to speak to a human representative is prolonging the resolution process. I believe direct communication with a person could swiftly resolve this situation.

I made several orders on Wish a few days ago. Some have shipped, but others are still "under review." There's a notification in the app indicating a payment issue and prompting me to contact customer support. However, when I try to verify my identity as requested, clicking the button does not work. I attempted to reach out to them but have not received a response. I also confirmed with my bank twice, and there are no issues on my end. I have the necessary funds, so I'm unsure how to proceed.

Hello, I'm experiencing some issues with a couple of products I had ordered previously. When I navigate the Wish website, I'm finding it challenging to locate a way to file a complaint. One matter pertains to a bag I received in December of last year, which I've barely used and now one of the handles has broken off. Here are the details of the order: - New European & American Retro Handbags Wild Handbag Casual Oil Leather. - Women Girls Shoulder Crossbody Messenger Bag. - Store: Sunshine sports shop. - Quantity: 1. - Delivered on Dec 13, [redacted]. - Tracking #: UE[redacted]90YP. Additionally, I received a bracelet in August last year that I only tried on today, and the clasp broke during this first use. Here are the specifics: - Pretty Women 18k Gold Crystal Bracelet Chain Heart Pendant 23cm. - Store: Super-G store. - Quantity: 1. - Arrival by Aug 22, [redacted]. - Original Arrival Date: Aug 15, [redacted]. - Tracking #: UM[redacted]50CN. If necessary, I can send photos. Thank you for any guidance. Best regards, Julie F.

Hello, I accidentally purchased an item and need assistance returning it as I do not have a printer to print the label that should be emailed to me. I also lack the necessary supplies like a box, envelope, or stamps. I am in need of a method that does not require stamps or any additional payment to send the item back for a refund. In the past, Amazon helped me with a similar situation, providing me with what I needed from UPS at no extra cost. Due to my current disability, I am reaching out to Wish for help with the return process. Your understanding and assistance would be greatly appreciated. Thank you, Alexis

I have experienced several issues with packages marked as delivered but not received, which has been disappointing. I want to continue shopping with Wish, but lately, not all my purchases arrive, causing me to lose money. Competitors like eBay and Amazon offer reliable shipping, ensuring items arrive on time. Below are the tracking numbers for the undelivered items from February: SY[redacted]3, SY[redacted]0, SY[redacted]3, UB[redacted]11YP, SY[redacted]5, SY[redacted]6, SY[redacted]0. This situation is frustrating as I've invested a lot with Wish, providing feedback on received items. It's challenging to reach out for support, but I value our relationship. I'm worried about future purchases not arriving and seek resolution or a refund to buy elsewhere for guaranteed delivery. I appreciate your attention to this matter. Have a great day. Sincerely, L.

I am attempting to purchase the following items, but instead of processing my credit card, the website is requesting a copy of a past purchase bank statement. I intended to use my credit card for this transaction but am unable to do so due to the software restrictions. Can you clarify why this additional requirement is necessary? Regards, D. B. ===================================== Items In Cart 10'X10'/8.2'X8.2' EZ POP UP Wedding Party Tent Folding Gazebo Canopy Shade Cater Events 10'X10'/8.2'X8.2' EZ POP UP Wedding Party Tent Folding Gazebo Canopy Shade Cater Events Blue, Size 10' by 10' Shipping: $12 (Jun 7 - Jun 8) =================== Order Summary Apply a coupon Item Total $48.00 Shipping $12.00 Promo Code VIP -$2.40 Order Total $57.60 SHIPPING TOO Shipping D. B. [redacted] N Longmore St, Chandler, Arizona, United States, [redacted]

I have encountered an issue with updating my debit card information on my account. The card on file expired in June, and I am unable to replace it with my new card. An order I made is pending, and I am unsure why. Although my account shows the new card details updated, the deleted card is still being used for payments. The automated system prompts me to cancel the order, but I prefer not to lose the discount or risk losing the item. Having live customer support staff would be more beneficial in resolving such issues efficiently compared to the current automated system's limitations.

I purchased several outfits from wish.com for my three Poodles, but they all turned out to be way too small. The sizes ranged from xsmall to medium, with even the mediums not fitting my smallest dog. The outfits, originating from foreign countries, are poorly made with low-quality materials. Despite ordering multiple similar outfits for each of my dogs, none fit properly. I am disappointed with the whole process as it's become very burdensome to deal with multiple orders. I am unable to provide pictures of my dogs in these ill-fitting outfits as they cannot even put them on without tearing them. I believe I would need larger sizes to replace what I ordered. I am requesting a refund to be credited back to my original payment method and am willing to return all items in one shipment to a single address. This experience with wish.com has proven to be a mistake, and I am struggling to resolve these issues through their support system. I hope for a prompt resolution or a refund for the order.

I purchased a total of 9 dresses and encountered sizing issues with each one. Despite ordering two sizes larger than normal based on reviews, every dress was too small. I attempted to request refunds for 6 of the dresses, as the remaining 3 were in transit. Upon trying on the last 2, I discovered they also did not fit well. When I tried to request additional refunds, I found that my account had been flagged for allegedly abusing the refund policy. I reached out over a week ago to explain my situation, but it seems my message was not received. I believe the sizing of the clothing is significantly inaccurate, leading to these issues. I hope for a prompt response from Wish and to have my situation reconsidered. Thank you for addressing this matter.

I purchased three phones from Wish. Unfortunately, the first two were defective. Even though I quickly ordered a third phone after the second, I couldn't cancel it in time if the others didn’t work. When the third phone was supposedly delivered and I only found it recently hidden by a neighborhood dog under my porch, it was not functioning. The box was intact, but the phone would not charge or turn on. I've been accused of misusing the return policy, which is untrue. I value shopping at Wish but expect the items to work as intended. Despite them claiming the matter is closed due to the time limit, I just discovered the phone two days ago, and it's unfair to penalize me for circumstances beyond my control. I need the phone to work and hope for a resolution. Thank you.

I have encountered issues with an order I placed for Christmas and birthday gifts. The items did not arrive until almost January although I ordered them on December 3rd, [redacted]. One of the items, the morganite sterling silver cross pendant, was missing its chain when I received it. I took pictures and informed the company but have not received a resolution. Additionally, the solitaire sterling silver pendant I got for my grandson's girlfriend had a broken chain, which I only found out later. Despite providing all necessary details and following instructions, I have been given the runaround for the past 6 months when trying to get the chains replaced. I am disappointed by the lack of assistance and the ongoing issues since my first purchase. I am adamant in getting the missing chains without further delays or automated responses.

To whom it may concern, I placed an order for bed sheets and other bedding items on May 30, [redacted], amounting to $[redacted].50. On June 1, [redacted], Wish notified me that my order was cancelled, possibly due to inability to verify some details through the email linked to my account, which I am no longer able to access as it is around 10 years old. Despite Wish stating that the order was fully refunded to my original payment method, a card ending in the last digits of my card number, I have not yet received the refund in my account, almost a week later. How long does this process typically take? When can I anticipate the return of my funds? I kindly request prompt resolution to ensure I receive the refund for the cancelled product from Wish. Thank you, Warm regards, LM

In April, I purchased a nail gel builder kit that I never received. After contacting customer service, I was instructed to wait until May 29. Despite being told on that day that the kit had arrived, it still has not reached me. Today, when I reached out to customer service, I was informed that the refund window had closed on May 29. I strongly believe that it is unfair because I was asked to wait. I am disappointed that the representative, (Jen), was aware of the closing of the refund window yet still suggested a store credit, which is not useful for me. I am requesting a full refund or the delivery of the item I originally ordered.

I recently made a purchase from Wish and have spent a considerable amount of money. I ordered two 80cc bicycle motors but received 49cc motors instead. The photos of the motors they advertised do not match what I received. Despite my attempts to resolve this with customer service, they insist that the motors are correct. They have offered a refund if I send the motors back at my own expense. I am disappointed as I cannot afford the return shipping costs and I am skeptical of receiving a refund once they have the items back. I believe I should receive a discount for the incorrect motors as I would have paid less for 49cc motors.