Wish Customer Service Issues

I will not be placing any more orders on WISH.COM until my previous order is resolved. The items I ordered were a drone and an electric body massager/weight loss product on Thursday, November 1st. I realized that I never received a notice that my order was being processed, so I checked the order history and it showed no record of the purchase. However, I found that $[redacted].07 was charged to my account by WISH. I kindly request that my order be shipped with free next-day freight due to the inconvenience I have faced. Unfortunately, I do not have a purchase number to provide for this order. Thank you for your attention to this matter.

I placed an order with OUURS_GIFTS_SG for a toothpick crossbow chopsticks set, and the estimated arrival date has been pushed back multiple times. Originally set for Oct 22, then moved to Oct 29, and now delayed again until Nov 25. I've been informed that my account is flagged for too many refunds and they refuse to refund me unless I make additional purchases. My previous refunds were only for items that never arrived. Can an account be flagged for frequent non-deliveries or possible theft for failing to provide items after payment? This situation needs immediate resolution. I follow the refund policy and expect the same in return. If the item doesn't arrive by the agreed delivery date, I should be refunded promptly. This issue needs to be addressed as it feels like my money is being taken without receiving the purchased items.

I am dissatisfied with my recent purchase from Wish. Initially, the shoes and sweater were advertised at $9 each, but I was charged over $60 for the items. This sudden price increase is unacceptable to me. I urgently request to cancel my order and have a refund issued back to my bank account. I have verified that the payment was already deducted, although I had reached out about this issue promptly. I have lost trust in Wish due to these discrepancies. Kindly process my refund promptly.

My mother accidentally ordered multiple items instead of adding them to her wishlist. She cancelled some orders but is unsure how to resolve the rest. She has been charged over $[redacted] and is trying to return all the mistakenly ordered items, some of which arrived despite cancellation. She seeks a refund and wants to return the items efficiently, possibly in bulk. However, the return process has been slow, as we are still awaiting return labels via email. We have initiated one return on Thursday, the 8th, and have been waiting for the return label for 4 days.

I made a purchase on Nov. 11, [redacted], using my PayPal account for a Queen Bedspread set costing $66. The transaction has been completed and charged in full. Order number: 5be8c1a[redacted][redacted]. The order is being shipped to the wrong address, the recipient's address from the Wish "Buy with other shopper" option, not my address: Carrie Anaya PO Box [redacted] Tijeras NM [redacted] (consistent with my PayPal and previous Wish purchases). My registered email is [redacted] I am concerned about the delivery going to the incorrect address. Can you please update the shipping address to mine? If not possible, I would prefer a refund. I have reached out to Wish via email but have not received a response regarding this issue. Please provide guidance. Thank you, Carrie J. Anaya

I can't shop on Wish.com and got this message. It asks for my email address and a bank statement showing a purchase. I've shopped there a lot and never had payment issues. I want to know what's going on before deciding how to fix it.

I received a tablet that practically does not work. To my dismay, I found photos from [redacted] on its memory belonging to someone else, indicating the device is not new (essentially recycled). I requested a refund, which was denied because my account is deemed unreliable. It is not my fault that I have often received subpar or damaged items. I seek a refund to close my account due to the poor quality of products I have received thus far. Receiving a pre-owned tablet with photos and videos, coupled with defects, is unacceptable. If I do not receive the desired resolution, I will have to resort to legal action to address the matter.

I had items in my cart that I was considering ordering in the near future but needed to check a few things first. I wasn't planning to purchase anything at that moment. While updating my account on the app, I needed to save my new card information. When I confirmed the card details, an order confirmation unexpectedly appeared, and an order was processed without my agreement. Money was instantly deducted from my account, causing an overdraft with pending charges. I immediately tried to contact someone to cancel the order, but have received no response despite multiple messages and emails. The website promises a full refund if canceled within 8 hours, but the automated system only allows predefined responses. Although the order was placed just an hour ago, I am only given the option of store credit, when I want a refund of $78.75 and reimbursement for overdraft fees. I insist on resolving this without involving authorities due to your error.

I had items in my cart that I was considering ordering soon, but wanted to check a few things first. I had no intention of buying anything at that moment and while browsing the app, I needed to update my account. I decided to save my new card information, but after confirming, an order popped up unexpectedly. This order went through without my agreement, causing money to be taken from my account, leading to overdraft charges. I have been trying to contact someone to cancel the order through statements and emails with no response. Despite your website's promise of a full refund within ** hours, the automated system only offers predefined responses. I want a refund of $**.** and the overdraft fees refunded as well. The option of store credit is not acceptable to me. I hope to resolve this issue without involving authorities.

I have made several orders from this company. Some have arrived as expected, but most have not. I have been waiting for a product for over three months now, which they initially mentioned would be delayed and I agreed to wait. Despite sending them five messages with pictures, their responses indicate that I need to place more orders to meet their standards. I tried that, but the product is still missing, damaged, or not received at all. With no way to contact them by phone, I am frustrated and skeptical about making new orders with Wish. The service is disappointing, and I am left waiting for a product I have already paid for. Wish seems like nothing but trouble, causing headaches and leaving customers without the products they ordered. Beware, everyone!

I had difficulties making a purchase today when prompted for my email and a bank statement, which I am not comfortable sharing as it was not necessary. Normally, I haven't faced any issues with your website until now. Additionally, my name was mistakenly associated with the account, but it should be under my wife, Tamara Sweeney's name. I have rectified this by updating the account details. Please assist in correcting this error so Tamara can continue shopping. She had a few items in her cart which she postponed buying due to this issue. I appreciate your help. Have a great day! Best regards, Shawn S.

I have encountered an issue with my recent order where two items were not delivered despite rescheduled delivery dates. The customer support response I receive when seeking assistance on the website is automated and does not address my concerns. I am seeking a refund for the undelivered items as this has only occurred once before in my order history. Although I am understanding of occasional delays, the repeated failure to deliver after rescheduling the dates is becoming frustrating. Thank you for your attention to this matter.

I added money to my Wish Cash account through the app, bought a bicycle engine, but now it's asking for bank account details. I don't have a bank statement as I never used my bank account for purchases. My order seems stuck in processing with the money gone from my account. I thought having money in the account allowed me to buy anything. I provided my address, name, and email when signing up, but now it's asking for a bank statement I don't have. Can you clarify what's needed? I'm stuck at the verification step. Thanks, Samuel Strahl

I did not place an order last night and immediately canceled it after receiving an email stating my order confirmation. Despite multiple messages and emails, nothing has been done. I urgently need the money back in my account as it is currently overdrawn. I feel ignored and deceived as no one has addressed my concerns. I have experienced a recent loss and have a child to care for. I would never confirm an order I did not place using my debit card. The lack of response for over 24 hours has left me feeling like Wish does not care about its customers. I demand the order be canceled, the funds returned to my account so I can buy gas. I refuse to cover any overdraft fees and will escalate this issue to a supervisor or contact the Better Business Bureau to file a complaint.

I recently placed several orders, and unfortunately, I didn't intend to buy all the items I had in my cart. The process was so fast that before I knew it, I had ordered over $[redacted] worth of products. I had trouble figuring out which orders were placed and couldn't easily remove items from my cart. When I tried to cancel or modify my order, I had to do it one item at a time and couldn't reach a live customer service representative. I prefer not to have all my money tied up in a Wish account that limits where I can use it; I would like the funds returned to my debit card or bank account instead. It would be helpful if there was a way to review orders before finalizing them, remove unwanted items, and see the total cost before making a purchase. Having to communicate only via messaging to resolve issues one by one is inconvenient, and I urgently need assistance to have the funds refunded to my Visa debit card or bank account.

Upon inquiring about why my account was blocked, the response indicated that it was due to a system block and cannot be removed per company policy. I did cancel an item I received, and I intend to have the payment resent to you. I kindly request for my account to be unlocked so I can continue using the website as I have not violated any terms. Thank you.

I am having trouble contacting you through messages, and I've had no response from your end. My account is linked to "[redacted]" with the user ID 5553c76d30687a15cea0d61c. The camo sweater I received is filled with holes, and I can provide pictures. However, I am still waiting for the "1 pc 5 in 1 Multifunction outdoor survival bracelet" and the cookie cutters. I am requesting a refund promptly. I have researched my options, and I am prepared to take legal action. It is essential to address customer concerns by issuing refunds for damaged or undelivered items promptly. As a single mother with three children, every dollar matters. I expect a swift and genuine resolution without excuses. Please review my account, process the refund, address the communication issue, and act promptly. Depending on the outcome, I may avoid using any services affiliated with Wish in the future. I am deeply frustrated with the current situation.

I have not yet received the watch I ordered. I have been contacting customer support every day about this issue. All I want is a refund. It was meant to be a gift, and now it's too late for that. I am unsure if I am communicating with actual people or robots because my problem remains unresolved. I will not wait another month for a solution. I expected to receive it on time, and it never arrived. I am demanding my refund once again. I find the app to be disappointing, and I will not order from you again. I will leave a negative review due to my poor customer experience. Please process my refund promptly.

Subject: Order Cancellation Request Hello, I would like to request the cancellation of an order that was mistakenly processed. While adding items to my wish list, I unintentionally placed an order without authorization. Due to financial constraints, I am unable to proceed with this purchase at this time. I appreciate your understanding and apologize for any inconvenience caused. To proceed with future purchases, I kindly ask for the removal of my card details from the system. I will provide the necessary information when making a valid purchase. Thank you for your assistance. Sincerely, V.S. [redacted] Taylor St Ryderwood, WA [redacted] Card Number: [redacted] Expiration: 3/21 CVV: [redacted] I suspect that if there were any issues processing the transaction, my bank's fraud alert may have been triggered due to unusual activity on my account. Thank you for your help.

I already sent an email regarding a cancelled item that was wrongly marked as delivered on Oct 26, but actually arrived yesterday. The credit card company confirmed refunding the $24.20 owed for the item. They are now waiting for your response so they can process the payment. My account seems to be blocked suddenly, which I assume is related to this issue, although there have been no past problems. I am unsure about your account policies, as I cannot understand why an account would be blocked without a serious reason. I strive to be honest, and I wish to promptly return the money owed as soon as the item was received yesterday. Thank you.