Wish Customer Service Issues

I received a notification that my package was left in my building's lobby without any attempt to bring it to my apartment. I found the package missing when I went to get it after seeing a photo of it near the mailboxes. The delivery process by UniUni was disappointing. The items I ordered were screen protectors and a shockproof case for a Galaxy S20 FE 5G. Thank you for your attention to this matter. Sincerely, Glenn C.

Hello Wish Customer Service, I am experiencing a significant issue with my recent order. Upon attempting to pay for my items, I noticed that my address was reverted to an old one, [redacted] Sandnes, instead of my current address at Lekestien 2, [redacted] Varteig. Despite my attempts to correct this within the 8-hour window, the first package was still sent to my previous address. The post office is requesting NOK [redacted] to forward each package to my correct address, which is not feasible for my 40 orders. I have contacted you via email to address this promptly. It is crucial that this matter is resolved urgently. My current address is Lekestien 2, [redacted] Varteig. Thank you, Sincerely, Sissel

I am a new customer on wish.com, and during my first visit, I purchased 4 items as a guest without creating an account. Three items were sent to Island Beauty Supply in Long Beach, California, and I've only received one. The store employee mentioned they have a package from Wish with no name on it, which I believe is mine. I am seeking help from Wish to identify and retrieve my packages. The email addresses used are it'[redacted] or [redacted], and the phone number is [redacted]. I am unsure if I provided any identifying information during the guest checkout process, leading to the package without a name. I kindly request prompt assistance from Wish to resolve this matter and provide the necessary information for retrieving my items.

I ordered an e-bike from Wish, but after it was shipped to a warehouse in Bremerton, WA, it was not delivered as expected. Wish claimed I received it, which I did not, and offered a refund which I declined. I have been waiting for them to resolve this issue since I was supposed to receive it on February 9th. I want my bike or compensation for the delay and inconvenience.

Hello, I left a comment regarding this shipment (tracking number: UE[redacted]24YP): Issue Description: I purchased an item on Wish with shipment number UE*********YP. The item is supposed to be delivered to Rosy Rosy (Rosalba Molvetti) at Via Giovanni Canonico Scherillo No. 15C, ZIP code [redacted]** Naples (NA). Intercom number 12. According to the Wish website, the courier allegedly came on December 1, 20** and found no one. On December 2, 20**, I was at home the entire day, and no courier knocked on my Intercom number 12. I also left a note next to the intercom saying "Rosy Rosy Intercom number 12" for the courier. How can I receive this item? How do I contact a courier? I have not yet specified what I would like Wish.com to do to resolve this issue. Could you please remove it? It contains my personal details (name, surname, address). Thank you.

In December [redacted], I reached out to Wish Support about my order (tracking number UE[redacted]24YP) to inquire about delivery details. Recently, I discovered that a comment I made in [redacted] containing my personal details (name, surname, address, etc.) is publicly accessible if my name is Googled. I was unaware of this and would like to request the prompt removal of this comment to protect my sensitive data. Could you please delete this comment as soon as possible? Thank you. Link to the page with the unintended public comment: [redacted]

Hello Uwe, Thank you for reaching out to us about your headphones. We are eager to assist you, so please describe the issue you are experiencing. Unfortunately, the in-ear phones and charging cradle you ordered are not functioning properly. They are not charging and there seems to be a pairing issue. Product: Gaming Headphones Bluetooth 5.2 Wireless Gaming Headset with Low Latency Cool Breathing Light Headphones 9D Stereo Bluetooth Earphones for iOS Android 300mAh Charging Box | Eligible for Refund until Apr 3, [redacted] Location: Laotemo, United States Price: EUR 4.62

My order has been consistently delivered to the wrong address recently. I am Ashlee Williams from Goldsboro, NC [redacted], residing at [redacted] Frank Street. Upon visiting the FedEx office in Goldsboro, I learned that two of my four boxes were left at the wrong address on the same street. This issue has been occurring frequently. The FedEx office informed me that I need to contact FedEx Ground for assistance as they could not resolve the matter. Could you kindly provide me with a contact number for someone at FedEx Ground to help me address this ongoing delivery problem? Thank you.

I made a purchase through the Wish app, and the initial payment went through fine, but later, I received a notification about a payment issue requesting a photo ID submission. I tried to comply but faced errors each time, preventing me from proceeding. Despite my attempts to reach out via email and follow instructions, I couldn't resolve the issue. The payment for the purchase has been deducted from my debit card, yet the order status remains stuck at processing.

I am frustrated at the moment. I have been in contact with WISH but I am unsure if the responses I am receiving are automated or from a real person. I need to return some items and get a refund promptly. My case number is [redacted]6, and I need this matter resolved today. It's concerning because I have a limited time to return the items and get a refund. I hope to receive the same level of efficiency and respect that I gave when making the purchase. If I do not hear back today, I will escalate the issue further.

Hello, I recently placed an order for the dress described below: [redacted] O-Collar Music Note Print Sleeveless Summer Swing Vintage Dresses Elegant Party Patchwork Dress. The top is black and the bottom is white with musical notes. However, I received a different dress that is not what I ordered. The dress I received has a black top and a black bottom with images of lipstick, rings, and birds. I am facing the following issues: - The order is not showing in the list. - I did not receive the dress model I selected. - I am unable to communicate my issue to the automated system. I kindly request a refund of $18.80 for the dress I paid for but did not receive. Please provide me with instructions on how to return the incorrect dress at Wish's expense within 10 days. Failure to do so will result in me seeking legal advice and potentially taking legal action under Quebec's consumer protection laws. Thank you, Suzanne D.

I purchased a 5G Unlocked Cell Phone, MT6582 Quad Core CPU S22 Ultra Cell Phone for Daily Use from zz001store on Wish.com for $92.87, but received a 3G phone that cannot be activated. I started the return process over a week ago but have not yet received the return label. I am frustrated that they want me to cover the return shipping costs for their mistake. Each time I reach out to them, I encounter the same unhelpful responses. Their link for the return label just leads me to the customer service chatbot with no label provided. Phone calls go unanswered, directing me back to the bot. Unless I receive the return label promptly, I intend to report this issue to the Better Business Bureau.

I recently moved in February. When I tried to order something online, they wouldn't let me change my street number and address. I attempted to contact them, but received no response. The package ended up being delivered to my old address with the new city and zip code, resulting in me not receiving it. Fortunately, PayPal refunded me for the undelivered package. This has been the third time I've moved since [redacted], and I have never encountered this issue before. I have even uninstalled the app, cleared all data, and upon reinstalling, it still retains my old address. I am frustrated as they keep asking me to wait when I want to place an order promptly.

I placed an order in April [redacted] for $[redacted], which was one of two orders totaling around $[redacted] that month. Unfortunately, I never received my second order. I have been attempting to resolve this for two years now with no luck. It is crucial that a real person contacts me so I can provide details about the missing items. I switched to a different company, Temu, due to these ongoing issues. Please have someone call me at [redacted] to address this matter promptly. Thank you, Denise L., from Newport, TN [redacted]. I am in urgent need of speaking with a customer service representative. If this matter remains unresolved, I may contact my friend at Channel 8 News, an investigative reporter.

I was requested to provide an image of my I.D., which I promptly did. However, it has been over two months now, and I haven't received any response. I am unable to make purchases or contact customer service because I keep encountering a payment issue that loops back to requesting my I.D. The products I bought were damaged or incorrect, and despite trying to request a refund within a month, I am being told I'm ineligible due to the time frame. Moreover, I have wish cash credit I can't use because the verification page keeps appearing whenever I try to make a purchase. I need assistance with this issue as it's frustrating to be ignored after being a loyal wish customer for years. I am in dire need of speaking with live chat support.

I submitted a picture of my I.D. as requested, but I have not received any response for over two months. I am unable to make purchases or contact customer support as I keep encountering a payment issue related to the I.D. verification. I am trying to request a refund for damaged or incorrect items bought over a month ago, but I am being told I am ineligible. Additionally, I have Wish cash credit that I cannot utilize because of the recurring I.D. verification prompt while trying to make a purchase. This situation is extremely upsetting as I have been a loyal Wish customer for years and now find myself unable to proceed. I urgently need assistance, perhaps through live chat support.

I recently purchased a jewelry box from a "Wish" ad on my phone, a platform I frequently shop on. However, while ordering, I missed the opportunity to confirm the quantity, and I ended up being charged for four instead of the one I intended to purchase. The advertised price was $39.00 plus shipping, but I was billed $[redacted].00, causing my bank account to be overdrawn. I reached out to my bank, and they advised me to contact Wish first to resolve this issue. Please address this error, refund the extra amount charged, and confirm receipt of my message. Thank you, Jacqueline P. from Cold Spring, Kentucky.

I ordered one jewelry box with drawers and realized that over $[redacted].00 was deducted from my bank account for four items instead of one as indicated on my Wish app receipt. This unexpected charge has caused my account to be overdrawn, affecting my ability to cover other expenses. Please confirm that only one item has been shipped and address the discrepancy promptly. Sincerely, J.P. Account ........[redacted]

Good morning, I ordered two Dupont lighters from Wish - one black and gold with Chinese lacquer and the other completely gold. The black and gold lighter arrived wrapped in a small pouch, enclosed in sturdy paper, then placed in another bag and finally secured in the aforementioned pouch. Upon inspection, I noticed that part of the packaging was torn, but I didn't think much of it. While there may have been two lighters in the package, I only received one. I paid for both Dupont lighters and would like to receive my second one. If a product goes missing or is stolen, it is not my fault as I did not pack it myself. Please assist me. Sincerely, Peter Bäcker Delivery number for the black and gold Dupont lighter: [redacted][redacted] / Delivery number for the golden Dupont lighter: [redacted][redacted]

I purchased 2 LED Glasses, but received the same item twice. Customer service asked for my bank transaction ID, which I provided, but they have been unhelpful. The orders I placed are no longer visible on my account. Although I paid for 2 more items that haven't been shipped. I want to track my orders through my bank transaction details and receive an apology. I am willing to provide transaction proof if needed.