Walgreens Customer Service Issues

I would like to express my dissatisfaction with the Walgreens pharmacy located at 12 North Street, Bayonne, New Jersey [redacted]. Despite receiving text notifications that my prescriptions are ready for pick-up, upon arrival at the store, the staff seem unaware and frequently need to seek assistance from the pharmacist. It appears that there is a lack of training for both the employees and pharmacists at this particular Walgreens location. The frequent turnover of staff has resulted in a consistent lack of knowledge among the employees. This ongoing issue needs to be addressed promptly to improve customer service at this branch.

I am currently enrolled with Humana Advantage as my primary insurance and Tricare as my secondary for medications. Both insurances are on file, yet each time I pick up my prescriptions, I consistently have to remind the pharmacy to bill Tricare. This used to be done automatically, but it seems the process has become cumbersome, time-consuming, and frustrating. Sometimes the pharmacy staff neglects to bill Tricare altogether. I am unsure if this is due to apathy, lack of training, outdated technology, issues with Tricare, or a deliberate effort to provide poor service to veterans. When attempting to address this by phone, I encountered difficulties as the system repeatedly disconnected my calls. I suspect that I have incurred out-of-pocket expenses over the past two years that should have been covered by my secondary insurance. I urge you to review my records to confirm these discrepancies. Particularly with the challenges posed by Covid-19, I am hesitant to escalate this matter to higher authorities. I strongly believe that other Tricare beneficiaries at Walgreens may be facing similar issues. I would appreciate your guidance on this matter. Thank you.

I would like to speak with someone from the human resources department regarding an incident involving the manager at store [redacted] NW 57 Ave in Miami, Florida. His name is Cesar Fernandez. I want to file a serious complaint against this person because he had me working at his store from November 22nd to December 29th using other people's IDs, violating Walgreens' regulations and policies. He also promised to put me in the pharmacy tech position that I applied for, but this turned out to be untrue. When I spoke to the pharmacist manager after 4 weeks of working, she mentioned that Cesar Fernandez never spoke to her. Due to all these reasons and lies, I chose not to continue working for that store as I felt very uncomfortable. It's important that actions are taken against this individual who claims to be a manager but has a bad reputation for Walgreens. He deceived both you and me personally by lying about a job position we never discussed and placing me as a cashier, which I never wanted. Whenever I inquired about my position, he would just say "soon," which was all a lie. They should remove him from his job as he had me working with someone else's ID, which is a serious problem for Walgreens. I would appreciate it if someone could contact me as soon as possible. My name is Jose Guillermo Diaz and my number is [redacted]. Thank you very much.

I am a 68-year-old customer facing challenges shopping at the Pine Bluff, AR Walgreens due to the absence of shopping carts. I rely on them to assist with my arthritis and weakness issues. The store explained they were not getting replacements due to theft. I am not alone in needing this convenience. I am not requesting electric scooters, just regular shopping carts. While online and curbside pickup are options, I prefer browsing in-store. I hope this situation can be rectified. Thank you, Sharon Bearden.

I have had several frustrating experiences at the branch on Lake Boulevard in Redding, CA. After receiving notifications via text or email that my prescription was ready, I arrived at the pharmacy only to find it wasn't available. Despite repeated assurances, including being told it would be ready in 30 minutes, the medication was not in stock. It became apparent that the pharmacy needed to order the prescription, which led to additional delays and false promises of readiness within 30 minutes. Even after being told the medication would arrive the next morning, it was still unavailable. This ongoing issue has left me questioning why the prescription was not ordered promptly upon receipt from the doctor, and why I was given inaccurate information regarding its availability at the store.

The pharmacy's computer system continues to have issues, causing frustration for me and potentially dangerous situations for others. The system inaccurately renews prescriptions, leading to possible overdoses or incorrect medications being dispensed. I opt to manually renew my prescriptions due to the automated system's tendency to refill them prematurely. Despite receiving email notifications prompting me to renew, I rely on checking the pill bottle to determine when to renew. It's vital to verify the dosage to ensure accuracy, especially when a medication's strength has changed. The system also fails to remove outdated prescriptions, creating confusion. Upon receiving an email notification for a medication I didn't order but was soon to, I picked it up. Subsequently, I encountered difficulties logging in to renew a second prescription online. I resorted to calling to place the order. Despite these issues being brought up previously, the system remains unchanged, requiring a significant revamp. I am resorting to finding my own solutions to navigate these challenges. A comprehensive overhaul of the pharmacy's computer program seems necessary for smoother operations. A system that worked seamlessly before now presents frequent obstacles and errors, creating a troubling situation that may only prompt change after a serious incident occurs.

The pharmacy located at [redacted] NE Glisan in Portland, Oregon has had extremely long wait times and a lack of social distancing measures in place for the past two weeks. Customers have reported waiting in line for over half an hour with no apologies for the delays. The drive-thru service has also been unsatisfactory with customers being ignored and experiencing long wait times on the phone. This situation is especially concerning for individuals who are immunocompromised. This pharmacy location should have adequate staffing, and customers are frustrated with the lack of efficiency and service. The previous closure of a nearby store on 181st should not have impacted the service at this location. Customers like Julie are requesting improvements to address these issues promptly.

At Walgreens, a pharmacy staff member refused to verify insurance benefits with a drug manufacturer representative. The employee was unhelpful, did not acknowledge her mistake, and incorrectly denied my entitlement to secondary insurance coverage. Despite claiming to have sought approval for the claim, the manufacturer had no record of the conversation. This experience with one staff member reflects a broader issue with educating pharmacy personnel on secondary insurance benefits. This particular employee's behavior was unacceptable, and it highlights the importance of staff understanding these benefits. I had switched to this specific pharmacy due to their previous proper application of my benefits, but this encounter has left me disappointed. It seems that this rude and unhelpful employee may have contributed to my decision to switch from the store I previously frequented.

A request for a refill was delayed due to an insurance issue in Pennsylvania, but was resolved. Kristy contacted me to review my medications, mentioning they were not yet due. I explained the situation of not receiving two prescriptions from the previous order. It was found that one of the prescriptions needing prior authorization had to be resubmitted with my primary insurance. Due to high copays exceeding $[redacted] for this medication, I qualify for a copay coupon card from GILEAD. However, an override code is required due to my birth date and eligibility for Medicare while having commercial insurance. Despite confirming with GILEAD that copay assistance can be used alongside commercial insurance, Kristy did not apply the copay assistance, claiming I was ineligible. She also declined to involve a GILEAD representative in processing the claim. Subsequently, she offered paperwork for a "grant" on Monday instead. This experience has led me to reconsider my almost 20-year relationship with Walgreens due to the disappointing service received.

I recently picked up two different medications for my Aunt, Alice Frey, at Walgreens [redacted] Washington Avenue in Hillsdale, NJ. Unfortunately, after picking them up, I realized they were not the correct dosages required for her. When I tried to return the medications to the pharmacy department ([redacted]), I was informed that they were not returnable or refundable, even though the bottles were unopened. The first medication was NITROFURANTOIN MONO MAC 100mg caps picked up on October 25, [redacted]. The next day, October 26, I received a text stating another prescription was ready for pick-up, which turned out to be the same prescription. I don't understand why the pharmacy filled the same prescription two days in a row. This same issue occurred again on January 25 and January 26 with DULOXETINE DR 30mg and DULOXETINE DR 60mg, when my Aunt's dosage is actually 40mg. The total cost of these medications amounts to $[redacted], with four co-pays of $30 each. I'm disappointed and confused as to why this error has occurred not just once, but twice. Thank you for any guidance on how to address this situation.

I purchased four COVID-19 test kits from Walgreens in Berwyn on January 9, [redacted]. I inquired about the return policy at the time of purchase and was told by a customer representative that I could return any unused kits within a month with the original receipt. After only using one kit, I attempted to return the remaining three to the same store. However, today, a different customer representative informed me that COVID-19 test kits cannot be returned. Feeling misled, I regret buying the extra kits as I now have no use for them and believe I wasted my money. Consistency in information provided by Walgreens customer service representatives is crucial to avoid such situations. This experience has left me very disappointed, and I am hesitant to shop at Walgreens in the future. Best, EP

I am having a difficult experience with the staff at your pharmacy. I am currently dealing with a Covid diagnosis and needed a prescription filled at the Walgreens on Broadway and Jessica in Tucson, AZ. After waiting for three hours and being promised the medication for the next day, I was informed that the location did not have it. Upon requesting the prescription to be transferred to the Grant/Swan location, I encountered a lack of knowledge and poor customer service from the staff. Despite the confusion, the pharmacist eventually revealed that only two locations in Tucson carry the prescribed medication, but this information was not communicated clearly earlier. The pharmacist also declined to handle the transfer promptly, opting to do so after her lunch break instead. This experience highlights the need for better training and communication among the pharmacy staff to ensure patients receive efficient and accurate service in the future.

I have been using my Walgreens card for in-store purchases. I have attempted to use clipped coupons and rewards balance but have not received the expected discounts on my receipts through email and the app. My first purchase on February 1st was $[redacted].73, and despite clipping coupons, I wasn't able to utilize my rewards points. The second purchase on February 5th was $37.94. I made both transactions using the Walgreens app after linking my card. I need this issue resolved promptly with the correct pricing adjustments and the rewards points added to my account as promised. If not, I will escalate the matter to higher authorities.

As a Walgreens team member, I constantly face challenges at Store #[redacted] on [redacted] NW 27th Ave in Miami, FL [redacted]. Despite the shelves being stocked and items readily available in the fridge, I often encounter issues at the register. I visited on 2/6 and had difficulties buying items worth over $60 as they were not in the inventory system for proper pricing. When I questioned why I couldn't make the purchase due to their oversight, the MOD denied any responsibility for the inconvenience.

I made a call to Walgreens to submit three prescriptions on Monday, February 7th; one required approval from my doctor. Despite waiting to hear back, no response was received as per the telephone recording. When I visited on the 9th, I was informed there was still no word from the doctor. I called my doctor's office and was told they hadn't received anything from Walgreens. After being on hold for 15 minutes via my house phone, I had to disconnect and pick up my children. I called again from my cell phone at 2:32 pm and was put on hold once more until around 3:25 pm when the call ended abruptly. The service at the [redacted] W. Good Hope Rd. Walgreens has been consistently poor recently. I am considering moving my prescriptions due to these ongoing issues. - Gloria D.

I recently acquired a Scarlet card from Walgreens, basically their version of a debit card. I loaded $70 on it, but the transactions kept getting blocked. After numerous attempts to resolve the issue and wasting a lot of time, I felt completely stuck. The customer support team for the card suggested trying a different merchant since the current one couldn't verify the address linked to the card, which is frustrating because I specifically got the card to make a payment there. I'm simply looking to get my money back, but Walgreens doesn't offer any refunds for this type of card. It's a tough situation for me as I'm not wealthy and urgently needed the funds for a time-sensitive matter. Tomorrow is going to be very challenging for me because of this setback.

I experienced a frustrating wait in line at the drive-thru pharmacy on February 7, [redacted]. Despite being fourth in line, I waited over 45 minutes to pick up my prescription. When I reached the window, I requested pain patches that were near the counter, but was told to retrieve them myself due to store policy. Being handicapped, it was challenging for me to walk into the store. I recommend setting up a testing tent outside for COVID tests and using the drive-thru solely for prescription pickups. While appreciating the virus testing efforts, it should not inconvenience those picking up medications. I shared my feedback and suggestion by calling the corporate phone number to ensure it was heard.

I am extremely upset about a recent experience at a store. I tried to purchase a child's Pet Family book on clearance for .49, but the staff refused to sell it to me for that price, insisting it was 3.49. When I went back to the shelf, I noticed the orange tag had been removed by an employee who was working on the toys. This was the only Pet Family book with that clearance price tag, and I made sure of it when I selected it. The employees, especially the manager William, were unhelpful and rude. I am a regular shopper at this store and enjoy browsing the sales and clearance section, but after this incident, I am reconsidering my loyalty. If this issue is not resolved satisfactorily, I will not hesitate to share my negative experience with my family and friends. I am shocked that my honesty as a customer is being questioned over a small amount like .49. I plan to escalate this matter by filing a formal complaint as I have never encountered such disrespect in any store before.

I recently had a challenging experience trying to resolve a prescription issue for a patient. After a mix-up where the patient only received one pill of an antibiotic instead of the prescribed 14, I contacted the pharmacy to correct the error. Unfortunately, the pharmacist I spoke with was unhelpful and insisted on having the prescription resent, despite me offering to provide the necessary information verbally. The pharmacist's attitude was unprofessional and uncooperative, causing unnecessary frustration for both the patient and myself. In the end, I had to contact a different pharmacy to ensure the patient received the correct medication. It is disappointing that a pharmacist would not take the initiative to clarify and fulfill a prescription properly. Communication and professionalism are essential in situations like these, and it's unfortunate when those standards are not met. Best regards, Terrie B.

Today, I visited the Walgreens located at [redacted] W. Grand St. On entering the store, I asked a cashier for a bag to assist in carrying my purchases due to my disability. Unfortunately, the cashier refused my request. Despite explaining my situation, I was still denied a bag. The cashier called the manager, who also declined to provide a bag and offered to follow me around to help carry my items instead. This experience left me feeling restricted in my ability to shop independently, especially since I have been a customer at this Walgreens for six years without encountering this issue before. I believe that this situation not only affected my shopping experience but also raises concerns for other disabled shoppers who face similar challenges.