Vodafone Customer Service Issues

Hello, I am a loyal Vodafone customer of over 6 years and unfortunately, I must share that the Vodafone service quality has been deteriorating recently. Here are the issues I have been experiencing: 1. Poor network connectivity for the past week. Despite showing a 4G signal, I have been unable to browse even a single page on Google using cellular data. Surprisingly, my data balance indicates usage even though I cannot access the internet. I even encountered difficulty recharging using cellular data. 2. I recharged ₹[redacted] yesterday for access to Zee5, but have been unsuccessful in activating it despite several attempts. An error message continuously appears. 3. The most frustrating issue was an inability to recharge using the VI app, which lacks proper plan details. I had to resort to searching on Google for available Vodafone Idea plans. This experience is making me regret choosing VI over other providers. I hope the VI team can promptly address these concerns. I eagerly await your response.

The network service is very poor. I applied online for my call details back in March, but I have not received them yet. Where did my balance go? Your actions have caused Vodafone Idea to be in a terrible state. More people prefer Airtel and Jio over you. When I asked the customer service representative about my call details, they cut the call. You have taken my money; now be ready to face the consequences. The service is so bad that a merger between Vodafone and Idea was necessary. Your service is like oxygen, but Airtel provides a better network and service. I had been using Vodafone for 10 years, but now I am fed up with call drops and network issues. If I could, I would throw your SIM card in the trash. I also advised two friends to choose Jio or Idea, but never Vodafone as they provide poor service and just try to earn money by cheating people. You have stolen from the consumer. I hope Vodafone shuts down forever. Your ads are so terrible that I felt like jumping off a building after hearing them. Learn something from Airtel. You better return my money and stop making wrongful gains.

Hello, I have been a loyal customer of yours for the past 7 to 8 years. This morning, the Vodafone network went down, and I am still unable to make calls or use the internet. This ongoing issue with the internet speed has been quite frustrating, as it only allows me to use WhatsApp effectively. Now, with no call service available from today, it has become the worst situation I have ever faced with your network. Please, can you resolve these issues as soon as possible?

Hello, my name is Rupa Ghosh from Alipurduar, West Bengal. I used Vodafone number [redacted] from [redacted] to [redacted]. I experienced good service until two years ago. I recently received threatening messages from someone I know well which I have deleted. I now need to retrieve those messages and call details as evidence. Due to poor Vodafone network coverage at my home, I couldn't access my account online. I have since switched my number to Jio. I am unable to log in to my Vodafone customer portal to retrieve the information. Please assist me in accessing these records so I may verify my details. Your help in this matter is greatly appreciated. Thank you for your prompt attention to this issue.

On October 31st, I recharged my account with Rs. [redacted] for 84 days of 1.4 GB internet data. Unfortunately, the internet is not functioning today, and I am unable to access anything. I have noticed a decline in the service quality lately despite paying the required charges. It is essential to have a reliable network, especially since many activities depend on mobile networks and internet connectivity. Kindly address and improve the service standards to ensure uninterrupted connectivity. Please check my internet connection. My contact number is 95[redacted]8.

I recently switched to the Vodafone Simply Talk and Broadband plan on November 1st through switcher.ie. A Vodafone representative called me on November 6th to schedule the installation for the morning of November 13th. Today, I contacted Vodafone to inquire about moving the installation date earlier. However, I was informed that my order is still pending, I haven't received a confirmation in writing, and I do not have my account number. It seems the customer service representatives I spoke with were unable to locate my account. This uncertainty leaves me unsure if the engineer will arrive on the scheduled date or any other day if the order wasn't processed correctly. I am facing challenges communicating over the phone without my account number. Your assistance in resolving this matter promptly would be greatly appreciated. My mobile number is [redacted].

Gostaria de saber se a minha morada em Freiria, na Rua das Fontainhas 64, com o código postal [redacted]-[redacted], possui cobertura da Vodafone para possível mudança do MEO devido a problemas frequentes com Internet, televisão e e-mails. Tentei obter essa informação através do vosso sistema online, mas enfrentei problemas constantes. O meu telefone para contato é 93 [redacted] e o meu e-mail é [redacted] O meu nome é Carlos Quintanilha e Mendonça Mantas. Agradeço se puderem entrar em contato comigo.

Hello Team, I haven't recharged my phone for a few months due to being on a trip, and now my sim card is not working. When I contacted the support team, they asked me to visit the base location in another state (Chennai) to get a new sim card. Is it necessary for me to travel all the way from Hyderabad to Chennai for such a simple issue? Kindly advise on how I can recover my number. Number: [redacted]

Hello, I'm having trouble accessing the Vodafone Idea app on my mobile device. It keeps saying the server is down, and my number is not working as I am currently abroad. I have not been able to reach anyone through email and I am trying to find a way to put my number on hold for 4-6 months until I return to India. I am willing to pay the outstanding bill and custody charges. Please advise on how I can proceed. Thank you, Drrishti

Subject: Unresolved Issue with Mobile Monthly Package I'm reaching out to address an ongoing problem with my Mobile Pay Monthly service. Despite recharging my number, I have not been able to activate the pack or use my phone for calls. Even after receiving a confirmation for the Rs. 47 recharge on 20/02/21, my services are still inactive. My number is [redacted]. This has been a significant inconvenience as I am cut off from making or receiving calls despite having recharged and having sufficient balance. I would appreciate a prompt resolution to this issue. I am keeping a record of this matter for reference. Thank you, Kanmani K Vodafone 16, Sippoy Lane Karayanchavadi [redacted] Resolver Case Reference: RES[redacted]

I have a relative, Mr. S Narasimhan, who uses a Vodafone connection with an iPhone 4 and an old sim card. His wife, Smt Vimala, uses an iPhone 6 with a Vodafone connection as well. Recently, their son upgraded to a new iPhone SE [redacted]. Smt Vimala wishes to use the new iPhone SE [redacted], and I believe the existing sim card from the iPhone 6 will work with the new phone. Mr. S Narasimhan will start using his wife's iPhone 6. Due to their inability to visit a Vodafone store, I am seeking guidance on how to assist them in changing the sim card to a micro or nano sim that is compatible with the iPhone 6. I am located in Choolaimedu, Chennai near the Vodafone store on Neelakandan Street. You can reach me at 99[redacted]0 or [redacted]0, I am KS Ramamoorthy, a Retired SBI Manager. Kindly respond to my email at [redacted]

My wife and I have postpaid connections under the numbers [redacted] and [redacted], respectively, which we've had for over a decade. After receiving an SMS to switch to 5G, we visited your mini-store in Irinjalakuda on April 3rd, which is over 12 kilometers away from our home. Due to my wife not having her ID, only my number was switched that day. It took over 48 hours for my 5G to be activated, and currently, my wife's SMS is still not working. Returning to the store on April 5th, we completed all the necessary steps, only to receive a message at 10:05 PM that the SIM change request was unsuccessful, instructing us to visit the store again due to my wife's photographs not matching. This excuse upset my wife. As senior citizens aged 77 and 73, it is distressing to be asked to make multiple trips to the store during a pandemic. I seek clarification on how many more visits to the store will be necessary to resolve this issue.

I contacted Vodafone on May 1st, [redacted], at [redacted] to request the deactivation of my mobile number, [redacted]. Despite sending an email to their provided Gmail address (mentioned during the call but delivery issues occurred), requesting immediate deactivation and ensuring no billing from May 1st, charges persist. I intended to switch plans or move to prepaid due to unavailable lower postpaid plans, but lockdown restrictions prevent me from visiting a gallery as required for the prepaid conversion. Kindly stop billing me after my notification, as I settled all dues and have a zero balance. Please deactivate my mobile ID promptly. Best regards, E.A.

Dear Team, I have been trying to resolve this issue for a while. After multiple attempts with various Vodafone representatives, I have come to the decision that there is no clear solution. Since September [redacted], while residing in Dubai, we did not activate any calling packages to India. To our surprise, international roaming amounting to [redacted] was added without our consent. From March [redacted] onwards, additional charges have been appearing on our bill for briefly using Vodafone internet and disconnecting two calls from India, resulting in a daily charge of [redacted]. We strictly never turned on mobile data and do not see a network signal on our handset. We, as long-standing customers who always pay on time, urge Vodafone to take this matter seriously and rectify the wrongful charges promptly. Our usage of internet is impossible as mobile data stays off, and we have access to WIFI everywhere in Dubai, leaving no reason to use Indian services. Unless these charges are corrected or removed, we refuse to settle the bill and no longer wish to use Vodafone services. Thank you. Regards, Amit Singh.

I am Harendra Singh, and my postpaid mobile number is [redacted]. I would like to revert my postpaid number back to a prepaid status as it previously was. Since switching to postpaid, I have had no service in Dubai. Despite attempting to switch to migration mode, I still have no network. I rely on this number for WhatsApp, and for calls when I am in India. Initially, this number was prepaid, but I lost my SIM during a visit to India in November [redacted]. I was advised by the store that after three months, it would revert to prepaid. However, six months have passed, and I am still facing issues with postpaid services and lack of network since January [redacted] in Dubai. I simply wish to change my plan from postpaid to prepaid and seek guidance on how to do this online. Since I cannot receive calls on my number abroad, please contact me via WhatsApp at [redacted]. Due to my current location, I am unable to return to India for in-person assistance. Kindly advise online procedures or recommend a Vodafone store in Dubai. I have encountered challenges seeking support through emails, and I am eager to resolve this issue promptly.

Dear Madam/Sir, I am Paresh. Please note the number: [redacted] under the name of Manubhai Katatiya. My last recharge was Rs. 20. I did not receive the benefit of [redacted] SMS from the Rs. 51 recharge I made on the above-mentioned number yesterday at 12:04 AM. I contacted your customer service yesterday regarding this issue. The respective manager registered a complaint, but there has been no resolution yet. The complaint number is GUJV-[redacted]7. I recently spoke with your customer care senior representative, Hemali Kulakarni, who assured me that my request will be processed as soon as possible to provide the benefit or else refund my amount. I am currently extremely dissatisfied with your service. Kindly send me the [redacted] SMS on the mentioned mobile number urgently or refund my recharge amount promptly. Your SMS plan is too expensive, which is making me consider porting my number.

I visited the Customer Care Centre in Naraina, New Delhi twice in April [redacted] and on 05.07.[redacted] to update the residential address for my mobile number [redacted] and my wife's mobile number [redacted] in Vodafone's records. We moved from J-11/3, Rajouri Garden, New Delhi to a nearby location at J-11/39, 3rd Floor, Rajouri Garden, New Delhi. I provided copies of our Aadhar Cards and the original cards were viewed by the staff. However, I encountered some challenges as the person assisting me mentioned that due to Covid-19, they couldn't make the changes or send someone for a physical address verification, which they claim is now required. This was surprising as no such verification was needed before. Despite some resistance, my request was eventually accepted with a timeframe of around 2 months given for the address update. The customer service representative named "Gaurav" seemed untrained for handling such requests and even questioned the need for the address update, suggesting bill payments could be made without receiving physical bills. Such behavior was unexpected, and I hope appropriate action will be taken to address these issues promptly.

I recently visited the Vodafone outlet at Mitramandal Chowk, Pune, near Sarasbaug to change my old sim card to a new 4G sim as per the received messages. The salesperson, Madam Gauri, informed me that I needed to switch to a postpaid plan before changing the sim. She offered me the Rs [redacted] plan without mentioning the monthly rental fee. I found this misleading as I was not initially informed about the postpaid requirement or the additional monthly charges. I have already paid Rs [redacted] and Rs 50 for porting my other number from BSNL to Vodafone for the dual lines setup. After visiting the outlet twice and spending time, I was only informed about the rental fee during a verification call. I request to have this issue resolved promptly by converting my plan to prepaid and confirming the changes.

I'm distressed because Vodafone deducts 25rs with each recharge without explanation. This has been ongoing for five months. I demand reimbursement promptly. Unfortunately, the Vodafone customer service numbers found through Google are unhelpful, leading to a further loss of my balance. If this matter is not resolved promptly, I will take legal action with the support of Advocate Vinod Sharma.

Hi there, I have been experiencing an issue for the last 8 months that has not been resolved despite multiple complaints. I am unable to send messages from my number, +91 [redacted]. While I can receive messages, sending them is a problem even after trying all the settings and raising complaints 7-8 times. I prefer to use the Vodafone SIM, but due to the ongoing frustration, I am considering porting my number to another provider, along with my family members' numbers. Despite assurances of backend support and promised follow-up calls, none have been received. The status of my complaint in the app is marked as resolved without notice or confirmation. This problem is not only hindering my ability to switch providers but also my general communication. Your prompt attention to this matter would be greatly appreciated. Thanks,