Vodafone Customer Service Issues

While traveling abroad, I lost my phone and struggled to find a way to cancel my SIM online. After visiting the store three days later to get a new one, I was encouraged to switch to a monthly bill plan. Since making the switch, I have been experiencing poor service. Despite being a loyal customer for over a decade without issues, I am now facing issues with my internet connectivity and apps failing on my new phone. After only four weeks, my phone is already displaying a storage full message even though I only have a few essential apps installed. The staff assured me it would be sufficient for my needs, but it seems inadequate. I feel frustrated because I believe I am now locked into a contract and cannot easily switch providers. It's ironic that now that I want to leave Vodafone, it seems challenging to do so.

In August, I was unexpectedly billed for a lengthy call according to Vodafone, resulting in my line being disconnected until I paid £60 to have it restored. Despite explaining the call was only 2 minutes long, no resolution was provided until I visited the local Vodafone store in Exeter. A kind staff member assisted in proving the call duration, which led to a £60.43 credit being promised on my next bill and the additional £[redacted]+ outstanding balance would also be credited, as stated in the email confirmation received. However, my bank statement for August indicates a charge of £[redacted].87 from Vodafone. I seek clarification on this issue and confirmation that no further charges will occur until the credit is applied. Thank you for your assistance.

I need to address my unpaid bills for the past three months. Due to uncontrollable circumstances, I've fallen behind, starting a new job that required me to work ahead, leaving me without funds. I had my phone unblocked by a helpful representative, and I was supposed to pay the bill on the 21st of September. Unfortunately, a clerical error led to my wage being deposited into the wrong account, which I can provide proof of. Struggling with severe anxiety, I'm reaching out for assistance as I can't settle the bills until the 21st of this month. Could I arrange a payment plan starting then? Being a student nurse and healthcare support worker, finances are tight, forcing me to work long hours without meals. The stress of possibly breaking down without a working phone due to unpaid bills is taking a toll on my well-being. Any help would be greatly appreciated.

On Monday, October 15th, a customer representative from your company called at my home. Fortunately, I was in the garden at the time. The man did not properly identify himself other than mentioning he was from Vodafone. He proceeded to inquire about my broadband provider, which I find intrusive and none of his or your business. Cold calling of this nature is outdated and invasive. I strongly disliked this approach, especially as Vodafone is expanding its coverage in the Limerick area affecting my internet connection. I would appreciate an apology for the inconvenience caused before any attempt to sell your product. Additionally, I find your prices to be uncompetitive.

Dear Vodafone, I am disappointed by the declining quality of your services. As a long-time resident of Indirapuram, Ghaziabad, I have struggled with poor connectivity at home for years. Despite numerous complaints, the situation hasn't improved. Since Friday, November 30th, all of my phones display "No service," leaving me completely disconnected over the weekend. It's fortunate that we have Wifi to stay in touch with people. This ongoing lack of network coverage is exasperating. Your continuous advertisement campaigns mean little when loyal customers like me are left without adequate service after years of patronage. It's disheartening to see the disparity between your marketing promises and the actual service provided.

Hello, I am experiencing an issue regarding an incorrect charge on my bill. Last month, I was charged [redacted] INR plus taxes, which I believe is a mistake. I attempted to activate my international package while in France, but despite numerous attempts and waiting long hours, it never activated. I also did not receive any notifications about this. Due to this, I had to purchase a local French SIM card. I kindly request the removal of this charge so that I can settle my regular bill and restore my service. I have already raised a complaint several days ago, and today I was informed that the fee cannot be waived as I did not contact customer service. Given the circumstances of being abroad and unable to wait indefinitely for the international package, I hope you can review the activity log as I did not utilize the package at all. I am reluctant to continue calling customer care multiple times a day, facing server issues and conflicting advice. Please address this matter promptly to regain my trust in Vodafone, as I urgently require reliable connectivity while traveling.

Dear Voda, I have been a Vodafone prepaid user for the past 5 years ([redacted]6). Yesterday night, I formatted my Samsung J5 mobile, and since then, my prepaid Vodafone SIM is not registering with any network. I have tried switching to different mobile phones, manually selecting networks, recharging my sim card, and even visited a Vodafone store last year to swap it for a 4G type. However, the error message "SIM NOT REGISTERED" appears whenever I try to select a network manually or automatically. Despite having international roaming active and seeing the Vodafone services icon on my screen, I am unable to connect to any network here in Afghanistan, including Roshan, Areeba, Etisalat, and AWCC [redacted]. Please assist in resolving this issue promptly. I appreciate your help as I have always valued your services. Thank you, Dinesh Kumar +91-[redacted] (India) +93-[redacted]21 (Kabul, Afghanistan)

I have a small SIM-only phone that I use for emergencies due to my heart condition. I've been using it for over ten years, and I usually buy a £10 top-up voucher for it once a year. However, recently I purchased one, and I'm having trouble with the pin number. The phone keeps saying it's the wrong number. I've already visited Tesco, but they were unhelpful and refused to provide another voucher. What should I do? - S. B.

I have been using your number [redacted] for a while now, but recently, I have been experiencing a service issue. After making timely bill payments, I am receiving reminder messages before any calls, which is quite irritating. Despite paying the bill of Rs359.90 on 29/11/19 through my Canara Bank debit card via net banking, the bill still shows as pending. This has been occurring for the last two months. I visited your Bagha Jatin outlet to address this issue and submitted a photocopy of my passbook showing the debit entry. I requested an immediate solution as this problem persists and is bothering me. Thank you.

I was contacted by a salesperson who offered me a deal. After reviewing the contract, I had a question and attempted to reach a Vodafone representative without success for several hours. When I finally connected with them, I decided to cancel the contract within the cooling-off period. Despite this, Vodafone proceeded to switch my service from Three, rendering both SIM cards useless. This left me without access to essential services like my family and bank, causing significant inconvenience. Moreover, I lost access to my long-standing Three mobile number and approximately €90-[redacted] credit. I had to purchase a new SIM card from Three in-person to restore my service. This experience was frustrating and costly. - DM

While in India, I was informed by Vodafone that I could utilize my plan's calls, texts, and data for £6 per day. Surprisingly, my bill already displays an extra £16 charge for data despite minimal usage, and I received a notification stating I surpassed my £60 spend limit after just three days of £6 usage per day. This situation seems puzzling considering my limited data consumption and no calls or texts. I am seeking clarification on why I swiftly exceeded my spend limit.

Ticket Number: [redacted]. Hello, I have written several times regarding an unsatisfactory response from Vodafone customer service. The issue pertains to my caller tune being changed incorrectly to a song by Shri Rattan Mohan Sharma. The tune I had was a praise hymn which included reverential verses dedicated to Lord Ganesha, Lord Rama, and Lord Hanuman. The current tune plays an aarti dedicated to Lord Hanuman, which should not be part of the song "Hanumat Raksha Kabch." Kindly correct this error and ensure that the original "Hanumat Raksha Kabch" tune is provided to all subscribers. Thank you for your attention to this matter. Sincerely, A Vodafone customer Madanmohan Mishra Varanasi

I wanted to inform the forum that my Vodafone postpaid number [redacted] was discontinued under the name Vaswati Sengupta. I recently received an email regarding a refund of Rs. 64.61 from Refund Notification at Vodafone Idea. However, I noticed a small mistake in the address as Block GC [redacted] should come after FL [redacted] for clarity. Besides this, the information provided in the email seems accurate and the refund process is underway. I am looking forward to receiving the refund cheque at the mentioned address on time. If there are any discrepancies in the address or if I need to update it, I will visit the nearest Vodafone Store with the required address proof. It's reassuring to know that Vodafone is taking care of the refund process promptly. Thanks.

I placed an order for Vodafone mobile broadband on March 4th, but my mobile number was mistakenly entered incorrectly in the system. This error led to the installation engineers being unable to contact me regarding the setup. After contacting the store three times on March 16th, 18th, and 20th, the sales representative finally identified the issue during the third visit. An installation date was then scheduled for April 6th, between 8 am and 1 pm, but unfortunately, no one arrived to set up the broadband as planned. Subsequent promised installation dates on April 7th and April 10th also failed to materialize. After multiple calls to customer service, I was informed that nothing could be done until Tuesday, April 14th, which is six weeks after my initial order date. The lack of service and communication from Vodafone has been highly frustrating, and I am requesting to speak with a team leader or manager to address this ongoing issue.

Hello team, I need assistance with a matter. I mistakenly entered a PUK code on my SIM card, resulting in my phone being completely locked, rendering it unusable. Regrettably, I have used up all the login attempts and find myself at an impasse. I would greatly appreciate it if you could assist me in unlocking my phone by resetting the PUK code from your end or through another method. Given the current lockdown situation in India, phone support is unavailable, making your help all the more valuable. Thank you.

Dear Sir/Madam, I am having trouble sending a text message to [redacted] to apply for the SBI loan offer. Each time I try, I receive an error stating "Message not sent. Phone number formatted incorrectly." Interestingly, I can send messages successfully using other networks like Jio and IDEA through the same number. The issue lies in the fact that my Vodafone number is linked to my bank account, restricting me to use only this number for the transaction. Phone number: [redacted]

I purchased a SIM card from your company in Mumbai for my visit to India until the end of March [redacted]. The phone number is [redacted], and my relationship number is [redacted]37. I had to return unexpectedly to the UK due to flight restrictions and couldn't inform you to close the account. My sister-in-law, whose address I provided during the purchase, has received messages about a Rs. [redacted] charge for the unused SIM card, along with a bill for Rs. [redacted].61. I am unsure if the Rs. [redacted] charge is included in the total bill. I paid Rs. 1,[redacted] upfront for a 3-month usage period but used the SIM for less than 2 months. I am unable to contact customer service through the provided channels as there is no network for the SIM in the UK. I would like to settle the bill online and cancel the contract for the SIM to avoid further charges. Please clarify the charges, assist with online payment, and confirm if I can reactivate the SIM for future visits to India. Thank you. Rajan J.

Hello, I recently switched to Vodafone from Idea and have been experiencing consistent network issues. On multiple occasions, my network connection has completely dropped for about 30 minutes to an hour while my calls remained active. I tried to contact customer service but had difficulty reaching them. After finally getting through by dialing [redacted], I was promised a call back that never materialized. Today, my network is down again, preventing me from making calls. What concerns me the most is a billing issue - I made a payment of Rs. [redacted] online on June 26th through the Vodafone website, but my total due amount now reflects Rs. [redacted]+. When I inquired online, I was informed the website is undergoing maintenance. I urgently need clarification on my bill as I strive for a seamless experience with Vodafone as long as I continue to make payments.

Subject: Request for Converting Postpaid to Prepaid Dear Manager of Vodafone, I am writing to formally request the conversion of my mobile plan from postpaid to prepaid. My mobile number is [redacted]. As a loyal customer of your company, I believe this change will help me better manage my expenses, especially after experiencing bill overages due to lack of monitoring on my part. I want to clarify that my decision to switch plans is not due to any issues with the services provided by Vodafone. I have been satisfied with the service thus far. I kindly ask for your assistance in processing this request promptly. Sincerely, A. L. & K. Lewis

I am experiencing frustrating connectivity issues with my 5G Gigacube, despite having ideal conditions for reception. The ping spikes from 40 to over [redacted] randomly, along with 2-second lag spikes during gameplay and streaming are disruptive. These problems occur throughout the day, and I suspect that Vodafone may be throttling my connection despite offering "unlimited" data. Others have reported being disconnected after using more than 3GB of data. I would appreciate an explanation for these issues.