Vodacom Customer Service Issues

My recent contract upgrade resulted in unexpected issues. The representative who assisted me was apologetic and offered a complimentary data package until my new contract commenced on October 1st, [redacted]. However, upon the start of my new plan, I discovered that I only had airtime and no data. This is concerning as my number, [redacted], is primarily used for my computer modem to access emails. As a long-time loyal customer of Vodacom, I am disheartened by this experience. Despite the slight increase in cost from R49 to R55 for what was promised to be similar benefits to my previous plan, I am now left without the essential data I require. The additional airtime provided does not compensate for the lack of data needed for my usage. Being a pensioner, I am financially conscious and cannot afford high data charges. I kindly request assistance in resolving this matter promptly. It is disappointing to be paying more for a plan that does not fulfill my data needs as before.

I called today to inquire about my upgrade status and was informed that I upgraded in April this year and my next upgrade is due in April [redacted]. I did not personally do this upgrade and received a Hisense device which I was told is a bonus. Transitioning from a S8 plus to a Hisense feels like a downgrade, especially since the Vodacom shop at Bedfordcentre mentioned that they do not even carry Hisense products. I am confused about this situation and would appreciate clarification. I look forward to your response. The Hisense device is still in its box as I have not used it yet. Thank you. P E Meyer [redacted]

Our company upgraded 5 cell phones in September. The consultant recommended the Hisense H50, which we agreed to test. After finding them unsatisfactory, we asked to return them within 14 days. The consultant agreed to exchange them for the A32 with the same deal. However, it has been almost 2 months, and the Hisense phones have not been collected, leaving us with unused devices and ongoing charges. Despite reaching out to the consultant, there has been no response or follow-up with the courier company, which is disappointing after being loyal customers for over 15 years. We would like a prompt resolution before considering legal action. Please reply to us via email.

The phone and number [redacted] previously belonged to my daughter, Marusche de Kock. I, Mariska Botha, her mother, have taken over the phone and cell number now. I have successfully downloaded the My Vodacom app but need assistance. I need to update my personal information on the app, change the email address from [redacted] to [redacted], and reset the password as my daughter forgot it when using the app. I am impressed with the app and want to use it but need help with the mentioned issues. You can reach me at [redacted]. Thank you. Mariska Botha.

Hello, I hope you are well. I am seeking assistance to cancel my contract. Despite multiple email attempts, I have not received a response from Vodacom. I am providing Vodacom with ** days' notice to cancel my contract, and I intend to cease payment at the end of December****. My contract has already expired, and I do not wish to renew it. I would like to retain my cell number and transition to a pay-as-you-go plan. Kindly confirm receipt of my email. Thank you.

Hello, I am looking for assistance in canceling my contract with Vodacom. Despite sending emails, I have not received any response. I have given Vodacom a 30-day notice to cancel and will stop payment at the end of December [redacted]. My contract has already expired, and I do not wish to renew it. I would like to retain my cell number and switch to a pay-as-you-go plan. Please confirm the receipt of this email. Thank you. J. Allers

I recently lost my phone, which was covered by insurance. The incident happened on October 27th, and I called the insurance company on November 9th. They requested a police case number, which I obtained. Upon calling them again, they informed me that I missed the one-month deadline for filing a claim. I am very disappointed with this response and am considering canceling all my contracts with Vodacom to switch to MTN. My cell phone number is [redacted].

I am a new customer and my name is Christian V. My account number is ZE2111 - [redacted]. I recently signed up for a fiber plan with a 50 Mbps download/upload speed for 1,[redacted].00 R/month. However, I have been experiencing issues with the speed fluctuating. Yesterday, the speed dropped to 4.5 Mbps download and 6 Mbps upload, which is far below what I expected. Although the speed improved in the evening, this afternoon, it has once again slowed down to 4.7 Mbps download. I am frustrated with not receiving the service I signed up for. I am looking for a contact number that I can reach out to from a non-Vodacom phone to address this matter. Thank you.

I am Christian VILLA, an account holder with the number ZE2[redacted]0. I recently subscribed to a contract for internet fiber with speeds of 50 Mbps for a monthly cost of R1,[redacted]. Yesterday afternoon, my connection speed dropped significantly to 4.6 Mbps download and 6.5 Mbps upload. While it briefly returned to normal in the evening, it has again dropped to below 5 Mbps download speed this afternoon. I am in need of a contact number that I can reach out to from a non-Vodacom phone to address this recurring issue promptly. Thank you.

On May 11, [redacted], I upgraded my cell phone to the Samsung SM-Flip. I was told it was a better device than my current one. However, after signing the contract, I discovered there was a special offer I wasn't told about. I was then informed I couldn't take advantage of it since the contract was already finalized, and I would have to pay cash for it. Today, on December 6, [redacted], I received notification that my account is overdue even though I had canceled the Samsung Flip in writing. To my surprise, I also found out I have two other airtime accounts from [redacted]. I feel extremely frustrated and desperate for assistance.

On Monday, I reached out to your call center regarding our internet connection issue. The operator guided us through troubleshooting steps and escalated the matter. When I called again on Wednesday, I encountered a very impolite consultant. I was informed that it would take 72 hours to address the fault. I've just been notified of an ongoing investigation into the problem. Thank you for your understanding. I'm feeling frustrated as this is impacting my work, which heavily relies on WhatsApp.

We experienced a wifi outage at 19A Killarney Rd Sandhurst Johannesburg on Tuesday 7 December around 10:30. As of 14:30 today, Friday 10 December [redacted], the service is still not restored despite multiple complaints. Our reference number is SR[redacted]02. Initially, we were assured it was high priority due to our work from home requirements, with a promise of resolution in 24 - 48 hours. After this did not happen, we followed up only to receive the same high priority claim. This continuous delay is unacceptable. We are disappointed with Vodacom's service and are contemplating terminating our contract. - Miranda F.

I recently requested an upgrade to the i12 model to be delivered on 10 December, but it never arrived. The courier company attempted delivery multiple times and eventually returned the parcel to Vodacom. I had a frustrating experience on 10 December trying to cancel a contract that ends in December [redacted]. I was placed on hold, disconnected twice, offered a different contract, and after 45 minutes, someone finally assisted me. When I called on 11 December to inquire about the missing upgrade, there was no answer. Today, I discovered my number is blocked due to the high volume of calls. The charged number only plays music and a recorded message. After 21 years as a Vodacom client, I feel very disappointed by this treatment. Please cancel the undelivered upgrade, remove me from Vodacom's list, and cease debit payments. I do not wish to be contacted by Vodacom in the future. This level of service is unacceptable.

I signed a contract with your company in [redacted], but I never received any charges for it. Despite providing my bank details, no money was deducted for the phone. I no longer have the Vodacom number or the phone. I simply want to settle the account and correct this mistake. The consultant did not add my banking details correctly, resulting in a single payment in [redacted] and no further deductions. I only discovered this issue recently when I wanted to upgrade after two years. It seems the contract has been left unpaid. I would appreciate assistance in determining the amount owed so I can arrange payment with you. Thank you.

When I canceled my previous contract, I was informed that I could continue the Vodacom service for R96 a month. The representative mentioned I could cancel this arrangement immediately if I chose not to continue. However, I wasn't informed that this was another 24-month Vodacom contract. Since all conversations are recorded, this can be verified. I kindly request that this current contract be terminated without any penalty fees typically charged. I am making this special request after being a loyal Vodacom customer for many years.

I upgraded to the 50/50 Vodacom Fiber on 27 November [redacted]. However, since then, I have experienced very low Wi-Fi speeds. I opened a ticket (SR[redacted]63) on 29 November [redacted] regarding this issue, but despite being told that it was resolved by the technician by 08 December [redacted], I did not receive any confirmation from Vodacom. I then opened another ticket (SR[redacted]17) on 12 December [redacted], as the problem persisted. The Vodacom Operator, Aviwe Mazonda, mentioned that they are awaiting feedback from Nokia, and there was confusion regarding my subscribed package (50/50 or 50/25). I informed Aviwa that I would be overseas and provided evidence of my actual package with no further follow-up from Vodacom. Recently, I received a bill for the 50/50 package, but it seems I have not been receiving the appropriate services. I seek assistance in resolving this matter promptly.

I bought a new sim card today that came with a 15GB offer for only R99. However, after inserting the sim card and attempting to purchase the data bundle, I received a message saying I didn't have enough airtime. Despite adding more airtime and having R29 in my account, I am still unable to buy the data bundle. When trying to get assistance by calling [redacted], it seems to be an automated service with no actual help provided. I intended to use this sim card only for a router and now feel like I'm wasting money adding airtime and data without being able to access the special offer.

I am Emanueli Mgaya from Kamunyonge, Musoma, Mara, Tanzania. I am seeking solutions from Vodacom Tanzania, not to be advertised without any helpful responses. Please, respect my request to remove my information from Google due to the lack of assistance from Vodacom Tanzania. Kindly delete any details starting from this message onwards.

Hello, I am seeking to cancel the most recent number associated with my account. The original primary number was [redacted], and the linked email address is [redacted] I wish to cancel the latest number associated with my account – the specific number is +[redacted]8. Kindly advise me on the procedure for this. Since I am currently in England and my phone with the sim card is in South Africa, I am unable to access it. I attempted to contact the customer service center, but the cancellation number provided was deemed invalid. When I tried to reach the general inquiries to manage subscriptions and cancellations, the call got disconnected multiple times. Please provide details on the email or steps I should take to cancel this number while I am abroad.

Subject: Complaint Regarding Account [redacted]1-0 Dear Vodacom CEO, I am writing to address the ongoing issues with my account. Despite upgrading on 13/04/[redacted] and ensuring there were no arrears, we have been facing recurring problems since October [redacted]. Despite assurances from customer service that there were no arrears, my phone has been disconnected three times, causing significant distress as my husband, who is in a wheelchair, relies on it. After multiple visits and calls, the situation remains unresolved. Even after a recent visit to the Vodacom store in Festive Mall Kempton Park in December [redacted], where the account department confirmed there were no arrears, the problem persists. Today, during another visit, the account team claimed issues date back to [redacted], which conflicts with previous information. I implore you to investigate this matter urgently. As loyal customers of Vodacom for many years, we are troubled by the lack of clarity and consistent service. Despite consistently paying the required monthly fee and being delayed once due to SASSA pension payments, the account remains in disarray. I appreciate your attention to this pressing matter. Sincerely, Hendrik Van Dyk Phone: [redacted] Mrs. DM Van Dyk: [redacted]