VitalChek Customer Service Issues

My boyfriend and I have recently ordered copies of our birth certificates through your service. He will be relocating between his official address and another residence in the next two weeks. He selected UPS air shipping to my address to ensure timely delivery. Since he does not have his own email, he used mine for communication. His name is M.E. Montalbano, born in Salinas, CA. I am D.K. Austreng, born in Exeter, CA (Visalia County). I have moved and not updated my address with the DMV. Both of our official addresses are [redacted] Cedar Street, Mount Shasta, CA [redacted], but we asked for the certificates to be sent to my Sacramento address. Will this be an issue? We seek guidance on how to proceed as we have an upcoming Alaska cruise in August. Thank you, Debbie

I paid $49.00 to Vital Records Badalona and have not yet received my birth certificate. I received an email with a birth certificate application and two pages of instructions. The application says to mail the form to a P.O. Box in El Paso, Texas, while the instructions from VitalChek state to send it certified/return receipt to Colorado, my birth state, along with a $20.00 check. I received an order confirmation number, but I am unsure if it's from VitalChek or Colorado Vital Records. I am confused about where to send the application and how much to include, payable by check.

In the last two days, I purchased a death certificate for my father and received a document stating there was no record of his death, which I knew was incorrect. I searched again and eventually found his death certificate from Florida. The search I requested from VitalChek for the death year in Florida ([redacted]) yielded no results, although I eventually located the necessary information about the day and place of his death. I am requesting a full refund as the service I paid for was not provided, and I only found my father's death certificate by chance.

I made a payment through VitalChek for a Louisiana birth certificate, but I have not received an email confirmation with the order number to track the status. Please send the confirmation email with necessary details to verify the order status as my credit card has already been charged, indicating the order's receipt. Thank you.

I purchased a birth certificate for my daughter initially, costing almost $60 and was informed it would take 60-75 days. Shortly after, I realized I could expedite the process for nearly $80. I have been attempting to cancel the first order for over a week unsuccessfully. Now, I've been notified that I can't receive the expedited document until I pay an extra $50 fee, despite sending a $25 rush fee along with court documentation instead of the correct document. I wish to transfer the payment from the first order I'm trying to cancel to the second order, which is already well into processing. I possess both order numbers and pins for reference if needed. I urgently require my daughter's birth certificate by August 24th for various matters. The court provided a certificate of live birth when I obtained custody last year, which I have now discovered is inadequate. I have already paid all required fees; however, due to unique circumstances and a misunderstanding, I seek your assistance in obtaining this document promptly.

On August 2, [redacted], a charge of $54.00 appeared on my Chase credit card ending in [redacted]. This charge was a mistake. While trying to obtain my birth certificate, I visited a website and thought the initial payment covered everything. However, after filling out the information and printing the form, I realized additional charges totaling $30 were required with the application. I tried to cancel my service as I did not wish to proceed. $89 is excessive for a $10 birth certificate request. I did not submit the form and did not utilize the service. Please refund the $54 charge. Kind Regards, Katherine W. J. Chase credit ending in [redacted] Email: [redacted] Address: [redacted] Bell Road, Kings Mountain, NC, [redacted] Phone: [redacted] (text messages preferred) Requesting the removal of this erroneous charge from my credit card.

Since June, I've been trying to obtain my birth certificate from Los Angeles County. Initially, I thought my corrected order #[redacted]98 was complete, along with the submitted documents. My attorney faxed the necessary paperwork, but I received a new order number (#[redacted]93) indicating the order was incomplete. Despite sending follow-up emails, I was informed I had filed too many orders previously. I listed my name differently across documents, causing confusion. My urgent need for the birth certificate is to renew my license and passport. I may need to legally adjust my first name. I need assistance with expediting the order. I expected to have the birth certificate in New York but couldn't locate it. Any guidance would be appreciated. Thank you, Pam Heller.

I am seeking information on how to obtain a birth certificate for an individual who was adopted. The birth occurred in Polk County, Des Moines, Iowa, and the adoption was completed and filed in the Superior Court of California, County of San Joaquin. The child was born on April 26, [redacted], and the adoption paperwork was finalized on February 4, [redacted], in the Superior Court of San Joaquin County, California. The individual, now 21 years old, needs their birth certificate. Unfortunately, the adopted mother, who recently passed away, had the birth certificate but it is currently missing. I contacted the Vital Records Department in San Joaquin County, and they advised me to obtain a copy from Polk County in Des Moines, Iowa. Any guidance on this matter would be greatly appreciated. Thank you. Sincerely, Martha N.

I ordered a marriage license through your service. I provided all the information you requested for El Dorado County. When I tried to get it notarized, the county said it was incorrect. I need to speak to someone urgently to get this sorted out. It is frustrating to be given incorrect information after paying for a license. Please contact me at [redacted] regarding order #[redacted]56. Thank you.

I have utilized your services twice to obtain a certified copy of my birth certificate, paying in full both times. Unfortunately, the service provided has been unprofessional and has caused me significant issues, including homelessness. Your company's actions have disrupted my life in Fort Worth, Texas, making it impossible for me to prove my identity without a driver's license. I am now facing challenges such as lack of access to food and water. I urgently need assistance as I cannot risk freezing to death while living on the streets of Texas.

I paid $[redacted].75 for 4 certified copies of my sister's death certificate, essential for her probate process. However, I received a letter stating that no record was found. I confirmed the date of death with the hospital: Beaumont, Dearborn, MI, on 1-12-[redacted]. Her name is Karen Rose Bryan. I would like a refund as I have not received the documents. Contacting you has been difficult as I've waited 31 minutes on hold without assistance. This level of service is unacceptable, especially for a grieving family. My contact number is [redacted].

In early March, I tried to request my birth certificate through VitalChek. However, upon seeing the total cost at the end, I realized that I cannot afford to spend $78 as I am a homeless single mother. I have found my original birth certificate, so please cancel my order. I need to ensure it does not charge my debit card.

I recently ordered a set of death certificates that were unfortunately lost by UPS. After filing a claim with UPS and tracking the package with number 1Z038Y[redacted]55, VitalChek informed me that they are prepared to provide a full refund for the order due to UPS acknowledging the loss. I reached out to VitalChek on January 5th about my refund and confirmed my payment information was still valid. Despite this confirmation, I have yet to receive the refund of $87.45. I am looking forward to resolving this issue promptly.

I placed an order for a birth certificate on March 6th, [redacted], totaling $54. Order reference number 8TKPXB6V. I am concerned with the lack of updates on my order. Each time I attempt to check the status over the phone, I face long wait times and ultimately have to disconnect the call. The delays and high call volumes are frustrating. I kindly request either the delivery of my birth certificate promptly or a refund of the payment. If no action is taken, I will involve my attorney. Thank you. Lionel C Robinson Sr. [redacted] Pebble Beach Dr, Brentwood, CA [redacted]. Email: [redacted], Phone: ([redacted])-[redacted].

My mother-in-law and I needed to obtain a certified birth certificate from Iowa for my late husband. Iowa Vital Records contacted me and informed me that it should be filed as a copy of another person's birth certificate. Despite their help, I experienced difficulty getting transferred to the necessary customer service lines within your company. I made several attempts to contact them to make the required changes to the report. Iowa's Vital Records department confirmed that we could obtain the certified copy. We tried to upload my mother-in-law's Iowa driver's license this weekend, but encountered some technical issues. We require the certificate for legal, insurance, and pension matters. I have noticed that the payment has been deducted from my account and want to clarify the requester of the records.

I recently had a UPS delivery attempt for my birth certificate, but they didn't leave a tracking number, and I didn't receive any notice to pick it up from my local UPS office. I'm missing my receipt, but I was charged $59.50 on my credit card for this. I've been trying to reach out to LAvote.gov regarding this issue, but they have disconnected twice. The birth certificate was destined for John G. at [redacted] Kelvin Ave, Winnetka, CA, [redacted]. Please reach me at [redacted]

I placed an order through VitalChek for a birth certificate, but after receiving an email requesting additional information, the links provided are not working, and the telephone number is not functional. I am concerned if my order is legitimate or if I have been scammed. The order number is [redacted] and the PIN is [redacted]. The order details include a Birth Certificate for Kevin A Sheehan with a total cost of $43.30. I hope to resolve this issue promptly.

I received an email from your company stating which documents were required and where to find them, but I am unable to access the system. I am encountering a [redacted] error message indicating that the page is no longer available. Could you kindly provide me with the blank form so I can complete it and submit it? The current system seems to be experiencing issues and I am unable to proceed further. Can you please send me the affidavit form? Copy of email from your company: Dear Julia, After trying to log into your order using the "Manage My Order" section of our website, we were successful. Please ensure that you are entering your order number and PIN exactly as they are displayed on your confirmation email. Also, make sure you are inputting the phone number without any spaces or hyphens. Sincerely, VitalChek Online Support

Good morning. I am unsure if you can assist me, as about 20 years ago, immigration confiscated my documents as they were deemed insufficient. During that period, a law was passed stating that any undocumented person living in Brownsville was a U.S. citizen. Feeling very isolated, I couldn't take action. Now, I am striving immensely to help my grown daughter. I am attempting to secure her dual citizenship because she does not speak any English, has never been to the U.S., and lacks any U.S. documents. I submitted an order in Yakima County, but have not received a response via email. Hence, I am seeking alternate methods by providing my SSN for reference. Although she does have one, it seems as if she has never owned it due to immigration seizing my documents in Brownsville, TX. I implore for your assistance and support in this urgent matter. Thank you very much.

I am seeking assistance in tracking my birth certificate. I have already made payments through my Direct Express account to Vital Records in Stockton, CA. The Vital Records office charged me $32 for a certified copy, as well as two processing fees of $12 each through VitalCheck.com. However, the County Recorder in Stockton, CA has informed me that they have not yet received any documents. It has been a week, and my attempts to inquire about my order over the phone have been unsuccessful. I faced long hold times, only to be asked to call back due to high call volumes, despite being told they are open 24/7. Unfortunately, I have not been able to reach a representative. Thank you. R. Mathieson