Virginia Employment Commission Customer Service Issues

In [redacted], I, Traci Carter, was granted custody of my five grandchildren by the Virginia Beach court. Due to being at risk for Covid-19 and previously employed by Maxim Health Care, I'm facing challenges with the court's stipulations not allowing anyone to care for my grandchildren, including each other, amidst the pandemic. With schools closed, my grandchildren are attending classes on their Chromebooks at home. I'm seeking assistance to modify these stipulations to help with my situation as I navigate the court system while also needing to work to maintain my unemployment benefits. I'm willing to provide court documents to support my case as I rely on unemployment benefits during this difficult time.

I recently received a message about an issue with my account as my weekly payments have stopped from June 12th to June 19th. I am unsure of the problem and would like to resolve it promptly to ensure my claims are processed correctly. I have been unsuccessful in contacting anyone from VEC or scheduling a phone appointment to address this matter. Any guidance on how to reach a representative for assistance would be greatly appreciated. Thank you.

Good morning, I applied for unemployment last year but never received the additional funds from the cares act. A friend mentioned I may be entitled to an extra $[redacted] weekly. I reapplied in February [redacted], but there was an issue locating my employer. I filed an appeal but haven't heard back since. I've tried contacting the office multiple times with no success. I'm currently facing homelessness, and these funds would be a significant help. I'd appreciate help with sorting out my benefit account and having the payments sent to my TD Checking Account [redacted]. Thank you for your assistance. Sincerely, Arturo L. Y.

I have been struggling to claim my weekly benefits for over a month now. The automated system repeatedly states that I have no weeks to file, which is incorrect. It offers to connect me with an agent, but then jumps to a different option without my input. Additionally, when attempting to use my pin number to check the status of my claim, it claims my pin is incorrect even though I know it is right. I have tried emailing multiple times and even sent a letter to the Richmond office two weeks ago, but have not received a response. I am falling behind on essential bills, and my bank account, internet, and insurance have been canceled as a result. I have provided detailed information in the hopes of expediting the process, but I have not heard back. Any advice on how to resolve this would be greatly appreciated. Thank you.

I have missed payments for most of May and June. I received a letter to call by July 8th to figure out the correct 30-day period. When I dial the provided numbers and enter my social security number, the system says it's invalid, which is very frustrating. After several days of trying, I managed to get through on Sunday, but this has been an ongoing issue. I have been calling the customer service center every morning for almost 6 weeks without success. I also received conflicting information about signing up for regular unemployment versus PUA. This situation has been quite confusing and I would appreciate some clarity on what steps to take next.

Hello, I'm James B. I need to submit my W2 forms to Virginia Employment Commission because my PUA is on hold. Unfortunately, I'm struggling to find where to send the documents. The system is not accepting them, and this delay has led to financial difficulties. I urgently need to resolve this issue to avoid eviction with my elderly mother. Thank you.

I suddenly lost my unemployment benefits without any warning. I had been diligently emailing them about ongoing issues prior to this sudden halt in payments. When my benefits stopped and I reached out to inquire, they informed me that my unemployment eligibility had expired on either the 10th or the 12th. However, I had not been paid for the two weeks leading up to that expiration. Despite my attempts to seek assistance, I have not received any meaningful help. They have only requested documentation to verify my identity. I am baffled as to why I am experiencing this lapse in payment and unclear about the next steps. I have missing weeks of payment, and I never received notice that my benefits would be discontinued. I reapplied for regular unemployment, but I was denied. Now, I am unsure how to proceed with applying for Pandemic Unemployment Insurance, which is the assistance I previously received.

Hello, my name is Mark A. B., and my PIN number is [redacted]. I reside at 59 Meadow View Ln, Stuarts Draft, VA [redacted]. Since April, I have been attempting to initiate my unemployment insurance benefits. Initially, I was denied, but after three weeks, I was informed that I could collect. An amount of $[redacted].00 was auto-deposited into my account. Despite being instructed to file weekly and having my calls accepted, I have not received any checks. I was then guided to open a new claim via the number [redacted]. Subsequently, I was directed to use Gov2go, which took 2.5 weeks to correct. Despite my efforts, no checks or communication has been received. I have been trying to contact customer service for a month without success. Following a fraud letter, I sent proof of my identity via first-class mail, which was delivered overnight two weeks ago. Despite reaching out to numerous contacts within the unemployment system, including Ben Cline, I have not received any responses. It has been a frustrating 8 weeks of attempting to reach customer service. Please reach out to me at [redacted] to coordinate a call.

This senior citizen applicant has been trying to contact VEC for over three weeks without success. He is uncertain if the information he sent via commercial fax on July 15, [redacted], was received for his claim/PAU. He also wants to know the status of his claim since the automatic message stated it's "ineligible." As a senior citizen and veteran, he needs guidance on the next steps, which could involve requesting a review or initiating an appeal process. Unfortunately, the VEC numbers provided do not connect him to a representative or offer a call-back option. He has also been unable to reach the VEC Advocate Office or the Veteran's Office for assistance.

I have been making my weekly claims for 8 weeks now without receiving any payments. Despite being registered on the workforce site and actively searching for jobs, I have faced numerous issues when contacting customer service - I have been hung up on, put on hold and even verbally abused. I filed a complaint weeks ago and have not heard back. Due to being exposed to Covid-19 and my son's school closures, as a single mom, we are on the brink of losing our apartment. I keep receiving errors about my social security number being invalid or being disqualified, even though the system approved my benefits until August. Please help me with any information or assistance you can provide. Thank you. - N. R.

It's been almost a month, and my code won't work. Despite entering the correct passwords on my computer, the system keeps locking me out. I've been struggling for weeks to access my Benefits and submit my weekly claim without success. It's frustrating not being able to speak with a real person on the phone to resolve this issue. I've been diligently applying for jobs, but after interviews, I end up getting rejected, which is puzzling since I have a clean background. Perhaps someone is tainting my references. I urgently need access to my account to complete my forms and receive my funds. The situation has dragged on for so long that I've lost track of the jobs I've applied to, except for one. It's overwhelming trying to piece everything together at this point.

I recently received an official Monetary Determination indicating my regular unemployment benefits would start on May 9th, [redacted]. Despite filing weekly over the phone, I have not received any benefits. After a two-week wait for a phone interview with a Virginia Unemployment representative, they informed me there is an issue with my identification (ID). Following their instructions, I created an ID.ME account and completed the verification process, expecting confirmation within 5-7 days. However, five days later, I received a notice of denial/disqualification related to my phone interview, questioning the validity of my ID. Since I have a valid ID and received the official Monetary Determination, I believe I should not have to apply for Pandemic Unemployment Assistance (PUA) from scratch. Considering filing an appeal to resolve this delay, I hope to avoid any unnecessary additional setbacks.

I recently received a phone call from someone at Gov2Go who informed me that a representative named Brittany from VEC was handling my PAU claim. There seems to be an issue with some documents I submitted that were not received, possibly due to a computer error. I have tried calling the number provided in the email over [redacted] times but have been unable to reach anyone. According to the information I received, Brittany requires some additional information to help resolve the problem. As a cancer patient, I have been unable to access vital medication because of this issue. The last time this happened, I ended up in the hospital with a $5,[redacted] medical bill.

My PUA benefits suddenly stopped after receiving them since March [redacted]. I've followed all the steps required, but now I'm getting the run-around. If necessary, I am prepared to hire a lawyer. I have saved records of all the calls on my phone, and it's frustrating that each call brings a different response. I have provided all the information requested, so I expect my claim to be resolved promptly. I have consulted four attorneys who are prepared to take legal action on my behalf if the issue is not addressed soon. They have reviewed all the evidence and are in agreement that this situation is unacceptable.

I have not received the final payment for the claim I filed in Week Thirty Nine on January 3rd. I have been checking my bank account regularly since then, as I find this situation unacceptable. I used Gov2go for all my claims and can provide the Confirmation Number for Week Thirty Nine if needed to assist in resolving this matter. I have not been able to reach customer service as it requires both my SSN and a PIN, which I never received in the mail. Not having my PIN has made it impossible to get assistance regarding my missing payment. I am frustrated and disappointed with this whole ordeal and urgently need help to receive my Week 39 Claim Payment promptly. Kindly address this issue and ensure I receive my payment.

I am facing two issues with my PUA claim that need resolution. The first problem I encountered was missing back payments for 11 weeks due to a glitch in the Gov2Go app. The Virginia Employment Commission did not initially receive my verification as a self-employed/gig worker, leading to the initial denial of that week's claim. After filing an appeal upon receiving the denial letter, I was able to successfully backfile for the 11 weeks. However, the support I have received has been inconsistent and confusing. Different representatives have provided conflicting information, from claims expiring to identity verification requests and alleged overpayments. Despite being informed that a payment was issued to a different account incorrectly, I am still awaiting resolution and further contact from a deputy to address these ongoing issues.

Good evening, My name is Earl Cannon, and I am inquiring about my weekly claim for 9/11/21. I called to check if my claim was processed and was told there were no details. After checking the VEC website, I noticed a request for verifying my employment in [redacted]. I have already submitted my [redacted] W2 and [redacted] forms for the MEUC program. I was not aware of needing additional documents. I have the necessary paperwork and am willing to comply. Can I please speak with a representative to understand the sudden need for these documents without prior notification? Sincerely, Earl Cannon

I applied for unemployment in April and never received any updates despite my numerous attempts to reach out. After reapplying in July and receiving a PIN and a letter about my benefits, I contacted the Virginia Employment Commission several times without clear answers. Finally, I was told to wait for a deputy's response and eventually got a letter confirming my qualification starting August 1, [redacted]. The Employment Commission claimed to have sent a check for $1,[redacted] on September 7, which I requested to be deposited into my checking account. However, I have yet to receive any payment. Despite my continuous efforts to follow up, I have been unable to file my claims for weeks due to system issues. I am feeling very frustrated and stuck in this process.

Hello, this is Nathaniel. I have been waiting for almost a year for my unemployment benefits without any luck. Despite receiving information about payment amounts, I have not received any funds. I have also paid unemployment taxes but have not received any assistance. I have tried filing online and over the phone, but nothing seems to work. It is frustrating to see my fellow hard-working Americans also facing challenges. I would appreciate a prompt response to address this issue. Thank you.

I applied for traditional UI and received a PIN # [redacted]. I haven't received any money from VEC since filing in September [redacted]. After facing financial difficulties and nearly going bankrupt, I re-filed in January [redacted] but still haven't received any assistance. I've contacted customer service multiple times and provided tax returns as requested. In my last conversation, I was informed that I need to prove my US citizenship. I have documents like a driver's license, concealed weapon permit, and birth certificate. Where should I send or upload these documents? Will this complete the process, or will it be another dead end like my experience since April [redacted]? Thank you, W. McGrady Jr. at [redacted] Maple Shade, Laurel Fork, VA [redacted].