Virgin Credit Card (UK) Customer Service Issues

My wife Linda Barnes passed away on June 16th. I have been trying to contact you regarding her credit card account ending in [redacted]. Unfortunately, whenever I call, I keep getting redirected to different numbers and then disconnected. Despite her passing, my late wife is still receiving statements and overdue notices for this account. I have attempted to address this issue but have not made any progress. I have found that other financial institutions typically offer a bereavement service, unlike Virgin Credit Cards who do not seem to be accommodating. I am frustrated by the lack of assistance in managing this account following her passing.

Due to the impact of the Coronavirus, I refrained from using my card for a period. Subsequently, on 9th October, I contacted customer service and was advised to make a small purchase, which I complied with and made additional transactions since. However, I received a notification regarding an unauthorized purchase from Delta Airlines, which prompted me to seek clarification, and upon further discussion with a representative, I inquired about the issuance of a new card. To my surprise, I was informed that a new card was not being issued, leading me to express my dissatisfaction and appeal the decision. I am perplexed by this situation, considering my timely payments and full settlement of balances, in addition to the ample credit limit on the card until the end of October.

Hello, I recently applied for a credit card with you on 30.1.22. I have provided several proofs of identity to hooyou. Initially, two documents (passport and driver's license) were approved, but despite sending various documents with correct dates adhering to the standards for proof of address, all three have been rejected. I am concerned about the amount of personal information I have shared and where it is being stored. I am unable to provide a bank statement as both address and transactions must be on a single page. I have tried with documents such as insurance forms and a tax letter for 20/21, which was rejected as it is an annual document not yet due. Since all my utilities are online, screenshots are not accepted. Canceling this application would impact my excellent credit rating. I have spent a week submitting these documents. Please assist me with this issue. Kind regards, Dawn T.

I have been offered new rates and have tried several times to access your site. Despite constantly going through every step, all I get is "try later." No matter how many times I try, I still get the same runaround. I keep getting reminders of new rates, but never get through to anyone. Your help section does not provide me with any answers either. How is it so impossible to get someone to help me? What is the use of reminding me of new rates if I cannot use them? I have a Virgin Money Ltd. credit card, and until now, I was able to make use of it. I do not have the app, and this is known to you, yet everything tells me to use the app. What can I do to remedy this situation? The last time I got to speak to an actual person. Can this be done again? It is very frustrating going through the same issues time and time again.

I recently received a letter from Joseph James Law regarding a debt supposedly owed to Waterloo Solutions Limited, now in Administration, on behalf of UClaim4Me. The letter mentions a PPI payment of £[redacted].03 made between May [redacted] and May [redacted] through an offer from Virgin Creditcard. However, I cannot recall accepting any such offer or receiving any cheque, as there is no record of it on my bank statements. I have contacted my bank, Virgin Money, but they were unable to locate any related transactions. I have had successful payouts in the past and always promptly paid any fees due, so this situation is quite perplexing. I feel like I am getting nowhere dealing with Joseph James Law, Virgin Money, and attempting to reach someone at Virgin Creditcard. Any assistance would be greatly appreciated.

Hello, I am experiencing issues with my Virgin app as it is no longer functional. When I input my card number and name, it states that it cannot find a match. I have attempted to resolve this by uninstalling and reinstalling the app, but the problem persists. This impediment prevents me from making payments toward my outstanding balance. Unfortunately, the pay by phone option is ineffective, and there seems to be no live chat feature available. Additionally, I have been unable to find any direct contact information on the website or speak to a customer service representative over the phone. My attempts to resolve these issues through the automated phone system have been fruitless. Ideally, I would like to make payments on my balance without relying on online banking, as I do not have access to it.

I recently got a Virgin credit card and called for a week prior to my first payment to confirm the direct debit date. I encountered an issue on the final call when the representative abruptly ended the call at 5 pm. Despite the payment being processed, my credit score now reflects a 'late payment' due to the delay in confirming the direct debit date. I am disappointed as I have been diligent about improving my credit score. I kindly ask Virgin credit card to rectify this error by removing the 'Missed payment' from my credit report. Thank you. - H. Osment

I require assistance from a live representative to guide me on the next steps to take. Unfortunately, I am unable to utilize the app on my phone to manage my card effectively. Besides considering cancellation, I seek advice on what other actions I should be taking. I have attempted to contact support via three different phone numbers, but each time I end up in the same unproductive cycle. Efforts to download the app on my PC only resulted in it redirecting to my phone, leaving me unsure of the appropriate course of action. Kindly arrange for a knowledgeable individual to contact me directly to address my concerns, rather than being stuck in an unproductive loop with automated responses.