Vayama Customer Service Issues

Hello, I am reaching out regarding our upcoming trip to Paris scheduled for the end of October with booking reference KUSW-[redacted]. We recently discovered information on the US/France embassy website stating that US citizens are not currently permitted to enter France due to the ongoing situation with COVID-19. We were advised on your website to contact the airlines directly for a refund. After speaking with both Air Canada and Swiss Airlines, they directed us back to you, Vayama, for the refund process. We attempted to reach out by phone, only to find out that voicemails are not being accepted and then tried emailing through the Vayama.com website, but encountered difficulties with sending the email. Before escalating the issue to the Department of Transportation (DOT), we are hoping to resolve this matter promptly with your assistance. Thank you for your attention to this matter. Best, D.P. [redacted]

Hello, I bought 2 tickets to Japan on December 12, [redacted], scheduled for June 23 - July 7, [redacted], but due to Covid, we were unable to travel. After reaching out to Vayama via email and receiving a delayed response, we contacted Nippon Airlines. Our flight was rescheduled for September 23 - October 8, [redacted], but Japan's travel restrictions due to Covid have prevented us from flying. We have been attempting to obtain a refund for the past 2 months without success, while our friends who booked with us received their refund on October 10. It's frustrating that despite having the same booking details, we are facing difficulties in receiving assistance.

Booking Reference: VUS [redacted] [redacted] 94 LATAM Airlines Locator: IIIQAK Departure Date: December 8, [redacted] I attempted to reach out to Vayama multiple times without success. Therefore, I reached out to LATAM Airlines directly last week and managed to cancel my trip from MDE to GIG and GIG to MDE. They have kindly kept my ticket open for future use, valid until December 31, [redacted]. Thank you for your attention. Best, Carlos Adams

Hello, I require assistance in reaching Vayama's Public Relations Manager or another staff member at Vayama for help. It has been challenging to get in touch with someone. I am from Chile and cannot afford to make international calls, so I am seeking assistance through emails primarily. I am reaching out regarding my flight purchased from Vayama that was cancelled due to the coronavirus pandemic. A while back, I received an email stating I would receive a full refund, approximately 8.5 months ago. However, I have not heard anything from Vayama recently. When can I expect my refund to be processed? I contacted LATAM airlines to inquire about changing the flight to September, and they informed me that the refund had already been requested from Vayama. I feel like no progress is being made on this matter. Thank you.

I made a booking with Vayama on August 27, [redacted], for a flight scheduled on May 16, [redacted], which was canceled due to COVID-19. Despite multiple attempts to contact Vayama for a refund, I received no response. Consequently, I initiated a dispute with my credit card company, Synchrony Bank, in May [redacted]. After the credit card adjusted the transaction amount of $2,[redacted].99 on May 7, [redacted], a subsequent rebilling occurred on June 24, [redacted]. Vayama claims they are waiting for the airlines to refund them, causing delays in reimbursing me. Recently, I discovered that Vayama has ceased offering services since September 22, [redacted], raising concerns about my refund. Despite threatening legal action, Vayama insists I must provide a letter of dispute withdrawal from my bank. I have supplied them with credit card statements from both May and July [redacted], indicating the payment made to Vayama in June [redacted]. Despite my efforts, Vayama continues to delay the refund process, creating frustration and uncertainty regarding the status of my reimbursement, even though payment was made nearly a year ago.

Hello, I am reaching out regarding my ticket originally booked for March 22, [redacted], which was later changed to a 1-year open ticket with Singapore Airlines, now valid until March 31, [redacted]. I was instructed by Singapore Airlines to contact you to validate the ticket. I have forwarded the necessary documentation from Singapore Airlines. My original travel date to Tokyo was planned before March 21, [redacted], but due to unforeseen quarantine restrictions in Japan, I need to reschedule my flight for next year. Could you please confirm if this can be arranged? Should I liaise with Singapore Airlines again? Your prompt assistance is greatly appreciated. Thank you, Yasuko K. Phone: [redacted] (number updated since summer [redacted])

Hello, I wanted to share my experience from Jun 20 regarding a reservation I tried to make on your platform. Unfortunately, the website was not functioning properly as I encountered errors after each attempted transaction. Despite not receiving any ticket confirmations via email, I later discovered in my junk mail that one ticket went through. Upon further investigation, I realized my bank had charged me for four tickets (VCO[redacted], VCO[redacted], VCO[redacted], VCO[redacted]). Regrettably, I have been unsuccessful in reaching you as the provided phone numbers are unresponsive, and the chat support has left me waiting for over 10 hours without a resolution. I am seeking a refund for the three extra tickets mistakenly purchased due to website and email issues. I find it perplexing that four tickets for the same flight were sold to one individual. I hope to receive a prompt response to resolve this matter civilly without escalating it to legal action. Your attention to this issue is greatly appreciated. Thank you, M. Garcia

Hello, we are two Greek citizens holding Greek passports traveling with tickets from Madrid to Mexico with a layover in Miami. The booking numbers are BIE-[redacted] and BIE-[redacted]. I have been trying to contact you for several days through various channels without success. I am requesting either a change to a direct flight to Mexico in the next few days or a full refund due to the inconvenience. It is concerning that there was no notification about the new restrictions in the USA, especially as we were not able to board the flights. I have been saving up for this trip for a year and a half, and it is disappointing that tickets were sold without informing us about the changes. Please reach out to me promptly as I am currently stranded in Madrid. You may also reach me at [redacted]. Thank you.

Hello, I have not received my electronic ticket for my reservation. I paid a portion with my debit card. My reservation is VCL097300. I have not received my electronic ticket yet. My reservation is approaching. I paid part of the ticket at the bank, and they informed me to pay the remaining amount directly to the airline. When I enter my reservation details, it says the time has expired, and I have to rebook and pay again. This is unfair as there is no contact number to call, and the chat support is unhelpful. How can I report this to prevent online scams? How can I get a refund?

I made a flight booking from JFK to India in November [redacted] through Vayama with Qatar Airways. Due to Covid, Qatar Airways temporarily ceased operations, prompting me to book with another airline to return to India for urgent business. I received an EMD from Qatar Airways valid for 2 years. Given the ongoing impact of the pandemic, travel in [redacted] seemed unwise. Now, while things have improved slightly, my pregnancy requires bed rest, and I won't be able to travel in the foreseeable future with a new baby on the way. I respectfully request Vayama to consider my situation and process a refund of around $[redacted] from the EMD, which has been unused for some time now. I hope to resolve this matter promptly.