Vat19.com Customer Service Issues

I subscribed for a three-month subscription on December 20, [redacted], and I have not received the January box as expected. My credit card was charged, but there is no sign of the product due on January 4. I attempted to contact customer service to check on the order status using order number [redacted], but the reference number came back invalid. I am concerned this might be a fraudulent situation, so I would appreciate assistance in resolving this issue.

I purchased a 3-month mystery box subscription on December 20, [redacted]. My credit card has been charged, but I have not received the product. I have attempted to call the provided phone number multiple times without success. This is my second electronic notification about the problem. When I try to track the order, it says the number is invalid, even though I have entered it exactly as shown on the VAT19 order information I printed. I would appreciate it if someone could reach out to me regarding this matter.

I encountered an issue where I was continuously directed to voicemail on six occasions when I urgently needed to discuss essential matters with them. This experience was rather disappointing, especially coming from a supposedly family-friendly company. I've noticed in their videos that they occasionally bleep out curse words, which makes me question the overall professionalism. The individuals primarily involved seem to be Jaimi, John, and a tall man who appears somewhat Irish. It's crucial that this communication issue is addressed promptly to maintain a positive and professional image.

I am frustrated with the customer service at VAT19. I have spoken to 3 different chat representatives and left return and refund information with multiple phone numbers, but I keep getting directed to a page asking for my credit card information, which they already have on file from my initial order. I just want them to return my phone call. I have provided my phone number and order number ([redacted]) numerous times. My name is Linda Libby, and my address is 44 Halls Mills Rd, Whiting, ME, [redacted]. I purchased a mystery box for my grandson, but someone else also got him one, so I need to return mine. My cell phone number is [redacted], and my home phone is [redacted].